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"My third time staying at Crowne Plaza Kitchener. The staff is exceptional! They even remembered me! Always extremely professional, kind, accommodating, and patient. My upgraded room was so comfortable and clean. Aqua, the restaurant, is delicious and the wait staff is wonderful. I also used the fitness centre this visit. Was surprised at how many options for working out are available. An exercise room, pool, bowling alley, putt putt golf! I will be staying there again soon!"

"My family and I spent 2 nights at the Hard Rock Hotel and found it incredibly convenient! The rooms are clean, facilities are all within the factory building- London Children's Museum, The Factory, restaurants, shops, it was fantastic! Especially as the weather was so dreary outside, it was nice staying indoors with everything so conveniently located inside."

"Very noisy hotel as it’s very close to the 401. I would not recommend this hotel, if you plan on sleeping "

"Could be cleaner with stains on carpet, shower curtain and toothpaste stains around washroom mirror. Fitness room was very warm and cramped. Free breakfast was terrible serving premade eggs, pancakes. "

"Property is run down. Staff do not seem to understand English much. TV in my room does not function- flashing green lines Room cleaning service did not come to clean despite letting front desk know Coffee at front desk cold, no hot water in thermos Air conditioner in room noisy"

"The room and hotel was very clean and well maintained. We had a good time and would come again. Thank you. "

"NA"

"Checking into the room was a hassle. You park in the garage then have to drag your luggage through the casino, about a 15 to 20 minute walk, to get to the check in desk. Then drag your luggage another 15 to 20 minutes to where the rooms are at. Then they have a room that had been smoked in. So another trip back to the desk to switch it. The big kicker was we booked the room for $92 and after all their “special fees” it ended up being $228. "

"Clean rooms, pool area can be more organized in terms of provision of towels and timely checks "