St Helens Hotel Guide - Hotels with Pool in St Helens, Ryde

"Use to be a good hotel but not now staff rude and disinterested "

"Same music on repeat in bar. Which is overpriced. Menu in restaurant was not diverse and is so expensive for was it is. £21 for a burger but the chair you sit at your table on is broken and tables all wobbly. It’s just a joke. "

"Check-in was quick and straightforward, and the front desk staff were friendly and welcoming. Unfortunately, the stay itself was very disappointing. The radiator in our room appeared to be airlocked and began making loud gurgling noises around 3:30am, waking us up. The noise was constant and intrusive, coming from right next to the bed. I reported the issue to the night desk clerk, who explained the hotel was fully booked and we couldn’t be moved. He did switch the heating system off, which stopped the noise, but by then I was fully awake and struggled to get back to sleep. There were also other issues in the room. The hairdryer’s PAT test had expired, which raises safety concerns, and the shower pressure was excessively harsh—so sharp it was almost unusable. I raised the radiator issue again with the morning desk clerk, but the response was underwhelming. Aside from an apology, I was simply advised to leave a review. Given the poor night’s sleep and the overall experience, this felt inadequate. At £80 for the night—followed by a three-hour drive the next day—I expected a much better standard of comfort and customer care. Unfortunately, this experience fell short, and based on this stay, I would choose a Premier Inn in future."

"The hotel was nice and modern in a convenient location. There is a pub n grill downstairs as well as a starbucks which i thought was very convenient for a good meal n some coffee. There’s also a gym with swimming n jacuzzi which however you have to pay to use despite being a paying hotel guest. My only complaint was that our room was not cleaned even when we put a sign outside our door asking for it to be tidied up. The only thing that was done by housekeeping was a change of towels and that was it. At some point we had to ask for fresh sheets which we changed ourselves to atleast have a fresh bed to sleep in. If there’s anything to improve on it would be this. Other than that its an amazing hotel"

"Lovely place would go again "

"Good value for money nice restaurant great room"

"Location, Location, Location! It was excellent for getting to what we wanted to see. "

"Jonathan supported me with all topics of which I am very thankful. In general a very friendly and caring team!"

"The staff were friendly and the room was spacious. There were a lot of things that detracted from the experience though: lifts not working, power sockets broken, heated towel rail permanently off, people playing in the pool with balls (despite this being prohibited), broken lockers… it sadly made an otherwise good experience frustrating. Not what I would have expected for the price paid."