St Helens Hotels

"Overall stay was ok, standard rooms are a little bit no frills but clean and comfortable. Buffet / restaurant staff weren’t the friendliest in my opinion, food was ok."

"Great location"

"I would describe the stay as travelodge level rooms- fairly basic. Probably a 2-3 star stat. Standard of cleanliness isn’t great- the room had a faint smell of damp or urines. The mugs in the room were also dirty The facilities were surprisingly impressive- a good sized pool and proper gym. We stayed here and spent the first day in Portsmouth and the second day in Chichester. It’s a good and accessible location."

"Lovely hotel, staff are very helpful. The hotel has found extra ways to charge the customer, for example parking now has a fee and this doesn’t even reserve a parking space, sometimes it’s full due to events or golf, being a guest doesn’t give you access to the spa, i booked a treatment with the spa and this treatment was around 80 mins, that should tell you how much it cost, and even that didnt give me access to the rest of the spa just the treatment room, though the treatment itself was amazing. I found the whole experience bizarre as I have never been to a four star hotel and was charged extra for literally everything apart from the room, wouldnt it make sense to make everything inclusive even if that means paying that bit extra?. Anyway that’s my take on the whole experience."

"When we arrived the door was locked. We had asked about early check-in and was told that it would be possible upon arrival. We had to call the owner and he gave us a code to get in, There was no kiosk as described, there was no one there, This is fully self check-in, It says there is a laundry. We did not see one, The owner was not pleasant all on the phone. There is an Indian restaurant down below the rooms and it gave off a lot of smells from the spices they cook with., The pictures shown look nothing like what we saw, I would not recommend this to anyone, The worst experience we have had in years, The owner needs better communication skills. The bar at the entrance was closed, The only positive was, the bathroom was nice and the bed was very comfortable,"

"Breakfast buffet was delicious lots of choices. Omelettes made to order "

"Convenient location, excellent coffee bar, quiet and quaint with a fun twist. Laundry was convenient. "

"I had a truly lovely stay at this hotel. From the moment I arrived, the staff were incredibly warm, welcoming, and attentive. Nothing ever felt like too much trouble, and their friendly approach really made the whole experience feel special and relaxed. The room itself was spotless and beautifully maintained. Everything was clean, fresh, and comfortable, which made it easy to settle in and enjoy the stay. It’s clear that a lot of care goes into keeping the rooms to such a high standard. Overall, I couldn’t have asked for a better experience. The combination of such kind, helpful staff and a clean, comfortable room made my stay thoroughly enjoyable, and I would happily return again."

"Absolutely unprofessional and rude behavior of member of staff at reception in the 01 may morning. Will not recommend to deal with this hotel if that is work related stay. A member of staff was inadequate and incompetent. Refusing to provide with a room invoice, where i have paid DIRECTLY to reception on my check in, blindly arguing with people from abroad whos primary language is not English. And in fact being wrong in a situation he created."