State Farm Hotels

"Hotel was in a good location and clean. Has a bar and food. Other restaurants near by "

"I would not recommend staying at the Hyatt House in Short Pump, Virginia. We have stayed at the Hyatt House in Short Pump numerous times over the last three years while visiting our daughter in college. While most of our stays have been pleasant enough, our most recent two stays were not enjoyable. The hotel has been undergoing renovations for the last few months. This has impacted our last two stays. The noise from the renovations and the reduction in elevator service made the stay less enjoyable. During our last visit we were forced to move rooms by the hotel because of some issue with the water system. When we asked the hotel manager on duty for some consideration for the inconvenience of having to move on short notice, he said the hotel could not do anything since we booked through Expedia. Fair enough, so we reached out to Expedia. Expedia could not get the hotel to respond, so they ended up taking care of the situation. The final straw was an incidental charge by the hotel for something that we did not use that showed up on our credit card statement. We plan to visit the Richmond area many more times in the future, however we will not return to the Hyatt House in Short Pump. I would not recommend this hotel if you plan to stay in Short Pump. There are plenty of other nice hotels to choose from."

"Everything was fine except it took forever for the water to heat up. I told them when I checked out. We didn’t even take showers on the last day because it never heated up. "

"Close to all lit if restaurant, walking distance "

"Homeless man in cafe area "

"Great price for the location"

"Helpful staff.Good quality for money. New policy effective 5/11 $7/day self parking."

"Stayed 2 night in different rooms. Rooms were clean but 1st room had a slower draining tub. In a 5 min shower the tub filled up with 3 inches of water. 2nd room, the shower worked well, but the TV didn't work. On both occasions we called the front desk and was told there was no one that could help us. The hotel offers food, but doesn't have a real restaurant or bar. The hot food was OK, but the salad was something you would"

"Breakfast had few options."