Richmond Hotel Guide - Short Pump Town Center hotels in Richmond, United States of America.

"Staff were exceptional"

"I will revisit! Enjoyed my stay."

"I’d like to start off with the positives, the staff was wonderful. Easy check in, helpful when needing assistance, easy check out. The room itself was pretty good condition, some minimal issues like marks on the wall and my daughter noticed a stain on the comforter cover. Housekeeping did well with our room turnover on our second day. So no complaints there. But that’s about the end of the positive notes. I am not certain how old this building is but it looks OLD, for such an up and coming surrounding area. One of two elevators was out of service, and the second almost made me second guess using it. In Fact when I tried to on our first day, it didn’t work. So I took the stairs and was HORRIFIED at the condition of the pool area, there is mold EVERYWHERE and I smelled it before I saw it. The stairway itself was filthy as well. I am truly concerned for staff and guest safety on that floor. The water pressure in the bathroom was barely existent. More like a drip than a shower. The water from the sink smelled very pungent. Two of us stayed for 3 days and were given 2 towels one hand towel and one washcloth. Very odd. The AC unit sounds like a freight train, was hard to sleep or stay asleep with the air running. Overall I was not thrilled with the stay. I’ve paid half the cost at a much better kept Hilton. The owners are fully responsible for the poor conditions here, truly concerning. "

"I booked only because of the pool party my daughter was having and get there to check in and they didn’t have a pool pool was under construction but it never said that on the check in "

"Hampton Inn was always my first choice for short stays when on a roadtrip. However, i have noticed that the accomodations have been more and more disappointing of late The frontdesk staff was great and the breakfast was as good as always. It was the room that was disappointing. The shower had a corroded ceiling tile, the bathroom sink backed up, one of the outlets didn’t wiork and the room was never made up."

"This place was very clean as well as our room. Our toilet tank was not flushing right and would fill up and overflow. They did come in and replaced the handle which helped but did overflow again after it was fixed during the night. We had to use every towel and they did not come in and clean the room and clean up the towels after we cleaned up the water. I thought the price for a Holiday Inn was a little pricey."

"Room was clean, staff were nice and it’s in a good area convenient to lots of shopping/restaurants. "

"Did not use laundry it was always busy. The only thing that I had trouble with was controlling the room temperature. It was always cold despite the set up. "

"Not needed"