Galveston Hotel Guide - Stewart Beach hotels in Galveston, United States of America.

"I booked a surprise trip for my partners birthday from April16th-April20th. I booked a specific suite. I had been in communication with the staff/property well in advance letting them know how important this trip was. When we arrived we were placed in a room that I did not book. I immediately went back to the lobby and informed staff that there was a mistake and we were in wrong room. Staff reported they would reach out to manager but in the meantime there was not anything they could do…fast forward management never came to us. I seemed him out Saturday and was initially told he was unaware of the situation. I told him I knew he was aware because staff (multiple staff members) assured me they made him aware via phone,message and protocol book. The manager, Bijal was very dismissive telling me because I booked through third party there was nothing he could do. I told him that was unacceptable he then said he could change the room . Meanwhile the trip was half way over. We were placed in the room I payed for Saturday 2pm. When we checked out Monday he gave us two waters while making reference to us not having to pay so much at the gas station for them and no solution in sight for the actual issue of being placed in the wrong room for half the trip. I’m very disappointed with our experience here to say the least."

"Would definitely stay there again."

"The front desk person wasn't interested in doing his job. He was rude & rushed. There was no remote in my room, when I went to the front desk to request one, he was rude & gave me one that doesn't work. I would've called the front desk, but the phone wasn't operational. There' was hair all in the bath tub & shower surround. The beds were uncomfortable. Overall, for the price, I'd stay elsewhere. Definitely not worth what I paid."

"Great hotel "

"Very pleasant stay"

"I love this hotel ,nice and clean . Nothing to complain there ,I definitely recommend stay. Breakfast on other hand I personally didn’t like. Little bit variety would definitely make a difference. Overall yes, definitely positive"

"Perfect location! We used the grills one night to make dinner. Great food options in the area. Property was clean and the heated pool made the mild weather enjoyable. We would definitely come back and recommend this beautiful space. "

"Unexpected situation "

"One of our favorite places we've stayed, would recommend to anyone."