Kerns Hotel Guide - Stöckalp - Melchsee-Frutt hotels in Kerns, Switzerland.

"Fantastic spa, great location and the kids were super happy playing in the bowling alley. "

"Upgraded my room for free, clean room and close walk from the station / located on the main street. Has what you need for a short stay in Meiringen "

"Our three-night stay at the REKA hasilberg Hotel in Switzerland was nothing short of a nightmare, marking the most appalling hotel experience my family and I have ever endured. From the moment we arrived, the staff—receptionists, bell boys, and room service alike—treated us with blatant rudeness and contempt. The receptionist greeted us with a sneer, setting a hostile tone that persisted throughout our stay. My wife, three children, and I were consistently belittled, looked down upon, and subjected to outright insults, including vile racist remarks that left us feeling humiliated and unsafe. The staff’s discriminatory behavior was not only unprofessional but deeply offensive, creating an environment where we felt unwelcome at every turn. To add insult to injury, they attempted to overcharge us for parking, a service explicitly included in our Expedia booking confirmation. When we challenged this fraudulent charge, the staff responded with aggressive threats and further insults, escalating an already intolerable situation. Basic requests, such as extra towels or assistance with luggage, were met with eye-rolls or flat-out refusal, showcasing a level of service that can only be described as pathetic. The rooms were barely passable, but the staff’s arrogance, prejudice, and incompetence overshadowed any chance of salvaging our stay. This hotel’s toxic culture and deplorable treatment of guests made our family vacation a distressing ordeal. I would rate this hotel negative stars "

"We specifically booked this hotel as the property advertised Laundry (that the guests can use). We were greatly disappointed as the was the one stop that we paid slightly more than our budget and went slightly out of way just for the laundry. It was also the only night we had booked for laundry during our whole trip and we could only bring a backpack. The hotel was also a little weird in that the hall lights on the different floors went off overnight. We had to get up early to catch a train and went out our door and everything was dark. We had to use our phone flashlights. Overall, it was okay."

"The view of the mountains was stunning. Overall our stay was good. But there was no hand wash or shampoo. Also, the host didn’t replace the paper towel when it was done. (When we arrived, there was a little bit left). Otherwise, the host did a good job."

"Sylvia & Bruno were so sweet and friendly. Check-in was smooth and location was beautiful. Brienz and Interlaken was a nice 30-45 min drive in the beautiful mountains. Couldn’t have asked for a better place! "