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Best Western Stoke on Trent City Centre Hotel

3.0 star property
Hotel with a sauna, 3-minute walk to Regent Theatre

Choose dates to view prices

In the heart of Stoke on Trent, Best Western Stoke on Trent City Centre Hotel offers a welcoming atmosphere with a cozy fireplace in the lobby and comfortable health club. Relax by the indoor pool or unwind in the sauna and steam room, then grab a bite at the coffee shop/cafe or enjoy coffee/tea in the lobby.

Reviews

7.0 out of 10
Good

Popular amenities

  • Gym
  • Hot tub
  • 24/7 front desk
  • Bar
  • Parking available

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Executive Room, 2 Single Beds, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Executive Room, 2 Single Beds, Non Smoking

8.0 out of 10
Very good
(2 reviews)

Highlights

Connecting rooms available
Plasma TV
Hairdryer
Private bathroom
Shower/bath combination
Coffee/tea maker
Digital channels
Iron/ironing board
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Single Bed, Non Smoking

Standard Room, 1 Single Bed, Non Smoking

Standard Room, 1 Single Bed, Non Smoking

7.2 out of 10
Good
(5 reviews)

Highlights

Connecting rooms available
Plasma TV
Hairdryer
Private bathroom
Shower/bath combination
Coffee/tea maker
Digital channels
Iron/ironing board
  • Sleeps 1
  • 1 Twin Bed

View all photos for Executive Room, 1 Double Bed, Non Smoking

Executive Room, 1 Double Bed, Non Smoking

Executive Room, 1 Double Bed, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Connecting rooms available
Plasma TV
Hairdryer
Private bathroom
Shower/bath combination
Coffee/tea maker
Digital channels
Iron/ironing board
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

Highlights

Connecting rooms available
Plasma TV
Hairdryer
Private bathroom
Shower/bath combination
Coffee/tea maker
Digital channels
Iron/ironing board
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

Highlights

Connecting rooms available
Plasma TV
Hairdryer
Private bathroom
Shower/bath combination
Coffee/tea maker
Digital channels
Iron/ironing board
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Family Room, Multiple Beds, Non Smoking

Highlights

Connecting rooms available
Plasma TV
Hairdryer
Private bathroom
Shower/bath combination
Coffee/tea maker
Digital channels
Iron/ironing board
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Superior Suite, 1 Double Bed, Non Smoking

Superior Suite, 1 Double Bed, Non Smoking

Superior Suite, 1 Double Bed, Non Smoking

8.0 out of 10
Very good
(1 review)

Highlights

Connecting rooms available
Plasma TV
Hairdryer
Private bathroom
Shower/bath combination
Coffee/tea maker
Digital channels
Iron/ironing board
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 1 Double Bed with Sofa bed, Non Smoking (with Sofabed)

Family Room, 1 Double Bed with Sofa bed, Non Smoking (with Sofabed)

Family Room, 1 Double Bed with Sofa bed, Non Smoking (with Sofabed)

Highlights

Connecting rooms available
Plasma TV
Sofa bed
Hairdryer
Private bathroom
Shower/bath combination
Coffee/tea maker
Digital channels
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Executive Room, 1 Double Bed with Sofa bed, Non Smoking (with Sofabed)

Executive Room, 1 Double Bed with Sofa bed, Non Smoking (with Sofabed)

Executive Room, 1 Double Bed with Sofa bed, Non Smoking (with Sofabed)

Highlights

Connecting rooms available
Plasma TV
Sofa bed
Hairdryer
Private bathroom
Shower/bath combination
Coffee/tea maker
Digital channels
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Double Bed, Non Smoking

Suite, 1 Double Bed, Non Smoking

Suite, 1 Double Bed, Non Smoking

8.8 out of 10
Excellent
(3 reviews)

Highlights

Connecting rooms available
Plasma TV
Hairdryer
Private bathroom
Shower/bath combination
Coffee/tea maker
Digital channels
Iron/ironing board
  • Sleeps 2
  • 1 Double Bed
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About the area

Map
66 Trinity Street Hanley, Stoke-on-Trent, England, ST1 5NB

What's nearby

  • Regent Theatre - 3 min walk - 0.3 km
  • Victoria Hall - 6 min walk - 0.6 km
  • Waterworld - 17 min walk - 1.4 km
  • Staffordshire University - 3 min drive - 1.7 km
  • Kings Hall - 3 min drive - 3.0 km

Getting around

  • Longport Station - 5 min drive
  • Manchester Airport (MAN) - 40 min drive

Restaurants

  • ‪BottleCraft - ‬3 min walk
  • ‪The Slamwich Club - ‬3 min walk
  • ‪Unicorn Inn - ‬3 min walk
  • ‪Delta Cafe - ‬3 min walk
  • ‪Portofino - ‬1 min walk

About this property

Best Western Stoke on Trent City Centre Hotel

Hotel near Regent Theatre
Located close to Victoria Hall and Waterworld, Best Western Stoke on Trent City Centre Hotel provides a coffee shop/cafe, dry cleaning/laundry services and a fireplace in reception. For some rest and relaxation, visit the sauna or the steam room. Free in-room WiFi is available to all guests, along with a bar and a health club.
Other perks include:
  • An indoor pool
  • Buffet breakfast (surcharge), self-parking (surcharge) and express check-out
  • 9 meeting rooms, a 24-hour front desk and coffee/tea in reception
  • Luggage storage, multilingual staff and a TV in reception
Room features
All 135 rooms offer amenities such as free WiFi.
Extra conveniences in all rooms include:
  • Bathrooms with shower/bath combinations and free toiletries
  • Plasma TVs with premium channels
  • Coffee/tea makers, daily housekeeping and desks

Similar properties

Lobby sitting area
Hilton Garden Inn Stoke on Trent
  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
8.8 out of 10, Excellent, 609 reviews
The price is €76
includes taxes & fees
23 Nov - 24 Nov
Hilton Garden Inn Stoke on Trent

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (GBP 7.50 per day)
  • RV/bus/lorry parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: GBP 14.50 for adults and GBP 7 for children
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • Bennett s Bar
  • Restaurant 66

Things to do

  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 9 meeting rooms
  • Business centre
  • Conference centre (7,610 square foot of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 2 buildings
  • 5 floors
  • Built in 1900
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Plasma TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GBP 15.0 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: GBP 50.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately GBP 14.50 for adults and from GBP 7.00 for children
  • Self-parking fee: GBP 7.50 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 15.0 per night
  • Facilities fee: GBP 6.50 per person, per day and includes use of: sauna; hot tub; swimming pool; fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a debit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

This property does not have any lifts
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Quality Stoke Stoke-on-trent
Stoke Quality Hotel
Quality Stoke
Quality Hotel Stoke Stoke-on-trent
Quality Hotel Stoke Trent Stoke-on-trent
Quality Hotel Stoke Trent
Quality Stoke Trent Stoke-on-trent
Quality Stoke Trent
Best Stoke On Trent City
Quality Hotel Stoke on Trent
Best Western Stoke on Trent City Centre Hotel Hotel
Best Western Stoke on Trent City Centre Hotel Stoke-on-Trent

Frequently asked questions

Does Best Western Stoke on Trent City Centre Hotel have a pool?

Yes, this property has an indoor pool.

Is Best Western Stoke on Trent City Centre Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Best Western Stoke on Trent City Centre Hotel?

Self-parking is available for GBP 7.50 per day.

What time is check-in at Best Western Stoke on Trent City Centre Hotel?

Check-in start time: 3:00 PM; check-in end time: 11:00 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Best Western Stoke on Trent City Centre Hotel?

Checkout is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Best Western Stoke on Trent City Centre Hotel located?

Located in the heart of Stoke-on-Trent, this hotel is within a 5-minute walk of Regent Theatre and Victoria Hall. Waterworld and Staffordshire University are also within 1 mi (2 km). Stoke-On-Trent Station is 27 minutes by foot.

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Reviews

Best Western Stoke on Trent City Centre Hotel Reviews

7.0

Good

7.6

Cleanliness

7.2

Location

7.8

Staff & service

6.4

Eco-friendliness

6.8

Property conditions & facilities
Rating 10 - Excellent. 218 out of 1000 reviews
Rating 8 - Good. 352 out of 1000 reviews
Rating 6 - Okay. 230 out of 1000 reviews
Rating 4 - Poor. 108 out of 1000 reviews
Rating 2 - Terrible. 92 out of 1000 reviews

Reviews

8/10 Good

Marius

Liked: Cleanliness, staff & service, room comfort
A good short stay
Stayed 1 night in Jul 2022

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and clean.the lady on reception was polite and overall it was a nice stay.
Stayed 1 night in May 2022

8/10 Good

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable Motel

Central location to allow easy access to town centre
Stayed 1 night in Aug 2022

10/10 Excellent

martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

Hotel is lovely clean bright well maintained, no issues no concerns at all.we stayed in a superior suite , very nice big comfy bed we will be back
Stayed 1 night in Jun 2022

6/10 Okay

joseph

Liked: Staff & service
The property is fine for the price paid. Staff are pleasant and helpful.
Stayed 1 night in Oct 2022

2/10 Terrible

Alan

Disliked: Cleanliness, staff & service, property conditions & facilities
If car park and swimming was included in the price I would give this hotel a better rating. Hotel experience was enjoyable.Felt it was overpriced.
Stayed 1 night in Apr 2022

8/10 Good

Verified traveller

Liked: Staff & service, room comfort

Good value and good location

The staff were welcoming, friendly and helpful. The hotel is conveniently close to Hanley centre for shops and restaurants. The room was quite basic but had everything we needed - a decent hot shower, clean towels and comfy beds. Breakfast was included in the price and was a welcome treat. Plenty of hot cooked items along with cereals and pastries etc. Good value overall.
Stayed 1 night in Nov 2021

10/10 Excellent

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ideal location for Regent Theatre goers

We were greated by a friendly recepcionist who was very helpful and polite. The bedroom was clean and spacious with everything needed for a short stay. The buffet style breadfast was plentiful and well cooked. The hotel is very close to the centre of town. Ideal if going to the Regent Theatre as it is only a short 5 minute walk away. Would recommend this hotel if staying in Stoke
Stayed 1 night in Oct 2022

8/10 Good

stuart

Liked: Staff & service

My review

Decent stay, hotel abit dated in parts, old fashioned furniture in the room, stains on carpets outside the room. Bed was reasonably comfortable. Bathroom, the flooring dated black tiles. Great service whenever we needed it. Great breakfast choice.
Stayed 2 nights in Aug 2022

8/10 Good

Mrs Flavia Kate

Liked: Staff & service

Needs updating

Friendly staff. Room was looking tired bath was dirty. Room needed an upgrade was plain and not the best western we have stayed in. Food was ok.
Stayed 1 night in May 2022

8/10 Good

Nigel

Liked: Cleanliness, staff & service, room comfort

Great location.

Average hotel great location to the center of Stoke. But advertised with pool, when we enquired about it at reception we were told you will have to pay £5 each to use the leisure facilities. No air-conditioning just a small fan provided, that didnt do a alot since it was 27 degrees. We had breakfast here and we couldnt fault it, buffet style with plenty of choices.
Stayed 2 nights in Jun 2022

8/10 Good

Rebecca

Liked: Cleanliness, property conditions & facilities, room comfort
My daughter is coeliac and there was a good choice of options including cereals. Bar service was very slow - one person serving and the bar was full.
Stayed 1 night in Oct 2021

6/10 Okay

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Lovely staff on reception, a big hotel where they have done well to keep it up top standard but the shower was the one downside:
Stayed 2 nights in Jan 2022

4/10 Poor

Jamie

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

No Pool!

The only reason I booked this is because I wanted to use the pool. On arrival I found out it was closed. Should really tell people this before they book
Stayed 1 night in Aug 2022

6/10 Okay

Berry

Liked: Cleanliness
Disliked: Staff & service
We arrived early, the receptionist tried to let us pay 10 pounds for each hour we wanted to check in before three pm
Stayed 1 night in Sep 2022

4/10 Poor

Jenny

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Although room was cheap, standard and cleanliness should still be priority, bathroom, flooring and general upkeep of the room was lacking, hot with no air con, windows were open but due to location was noisy. Water was either lava or arctic for the shower.
Stayed 1 night in Mar 2022

4/10 Poor

Dave

Disliked: Property conditions & facilities, room comfort

Avoid

Fire alarm went off at 2am and 4am! Drunk people on the street wake you up at all hrs too.
Stayed 4 nights in Sep 2021

6/10 Okay

Verified traveller

Parking had to be paid for not mentioned when booking. Leisure club incurred an additional charge not mentioned at booking. Restaurant was shut in the evening only bar food available
Stayed 2 nights in Aug 2022

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort

Probably the worst 3 star I've ever stayed in

Just a terrible hotel. It appeared from the condition of it that they are desperately hanging on till the area is redeveloped. The only pluses were a couple of the staff were friendly. I was booked in for 3 nights but lost the will after one and moved on. Charging 7.50 to park your car overnight? Incredible!
Stayed 1 night in Dec 2021

4/10 Poor

James

Disliked: Cleanliness, property conditions & facilities, room comfort

Not the best

Room hadn’t been updated for a while looked very tired, not the cleanest either tbh, I stayed for 2 nights wouldn’t return!!
Stayed 2 nights in Aug 2022

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible stay, my bathroom was dirty, there were staines on my bedding, general wear and tear was poor. A lamp in my room had a very poor electrical connection wouldnt stay on or off. Definitely would not stay here again.
Stayed 1 night in Jul 2022

4/10 Poor

Anthony

Disliked: Cleanliness, property conditions & facilities

Rock of ages

I got charged £20 more when checking in, not noticing this until getting in to my room and then when and asked why, was refunded the difference on my card, only to find the next day after I left it was deleted and I’ve been charged £20 extra! This is on top of the £7.50 parking charge. Room was nice, great location for theatre and restaurants and nice breakfasts just being charged extra spoilt it a bit.
Stayed 1 night in Nov 2021

6/10 Okay

Mark

Liked: Staff & service
Disliked: Property conditions & facilities

Water torture!

The hotel was ok and in a great location for our visit to Stoke-on-Trent. The room we were given was small, with the double bed up against the wall. When in the room there was the sound of water running and this never stopped, even after telling the reception and was told by them that the maintenance people would sort it out, but no, it kept on running! It was like water torture! So if room 317 is allocated to you, then insist on another room!! The breakfast was good and the staff serving were all very friendly and helpful.
Stayed 2 nights in Nov 2022

2/10 Terrible

Stephen

Disliked: Cleanliness, amenities, property conditions & facilities
After a 9 hour drive from the North of Scotland we looked forward to a meal and bed, that first night the room was so hot due to the radiator stuck full open due to no thermostat being fitted. We had the windows open which due to the noise off the road exacerbated the lack of sleep. The next morning we went to the swimming pool to try and unwind but then to be charged 6pp to use the pool (and empty hot tub). We spoke to the receptionist regarding the radiator and a supposed maintenance person looked at the radiator which did not get fixed, spoke to the receptionist again regarding this and was told he could not fit a replacement thermostat, FYI this is a 2 second job to screw on a unit. The attitude and inability to resolve this matter meant a second night of no sleep in a furnace of a bedroom. Just what we needed for a 9 hour drive home. Stayed in many Best Western hotels and this by far is the arm pit of them all. Hope they learn some manners and customer services and look after their guests.
Stayed 2 nights in Oct 2022

8/10 Good

Kenneth

Liked: Staff & service
It was ok
Stayed 1 night in Nov 2022