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Indoor pool
Desk, iron/ironing board, free WiFi, linens
Desk, iron/ironing board, free WiFi, linens
Desk, iron/ironing board, free WiFi, linens

3.5/5 Good

Guests rated this property 3.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Spa
  • Gym
  • Breakfast Available
  • Business Services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

    Popular LocationRegent Theatre3 min walk
    Popular LocationThe Potteries Museum and Art Gallery4 min walk
    Popular LocationPotteries Shopping Centre6 min walk
    AirportManchester (MAN)40 min drive

Choose dates to view prices

  • Executive Room, 2 Single Beds, Non Smoking

    Room amenities

    • Sleeps 2
    More detailsExecutive Room, 2 Single Beds, Non Smoking
  • Standard Room, 1 Single Bed, Non Smoking

    4.2/5 guest room rating

    Room amenities

    • Sleeps 1
    More detailsStandard Room, 1 Single Bed, Non Smoking
  • Executive Room, 1 Double Bed, Non Smoking

    5/5 guest room rating

    Room amenities

    • Sleeps 2
    More detailsExecutive Room, 1 Double Bed, Non Smoking
  • Standard Room, 2 Single Beds, Non Smoking

    Room amenities

    • Sleeps 2
    More detailsStandard Room, 2 Single Beds, Non Smoking
  • Standard Room, 1 Double Bed, Non Smoking

    3.6/5 guest room rating

    Room amenities

    • Sleeps 2
    More detailsStandard Room, 1 Double Bed, Non Smoking
  • Family Room, Multiple Beds, Non Smoking

    Room amenities

    • Sleeps 4
    More detailsFamily Room, Multiple Beds, Non Smoking
  • Superior Suite, 1 Double Bed, Non Smoking

    Room amenities

    • Sleeps 2
    More detailsSuperior Suite, 1 Double Bed, Non Smoking
  • Family Room, 1 Double Bed with Sofa bed, Non Smoking (with Sofabed)

    Room amenities

    • Sleeps 3
    More detailsFamily Room, 1 Double Bed with Sofa bed, Non Smoking (with Sofabed)
  • Executive Room, 1 Double Bed with Sofa bed, Non Smoking (with Sofabed)

    Room amenities

    • Sleeps 3
    More detailsExecutive Room, 1 Double Bed with Sofa bed, Non Smoking (with Sofabed)
  • Suite, 1 Double Bed, Non Smoking

    Room amenities

    • Sleeps 2
    More detailsSuite, 1 Double Bed, Non Smoking

About this area

Stoke-on-Trent

Located in Stoke-on-Trent, Best Western Stoke on Trent City Centre Hotel is in the city centre and near a train station. Trentham Gardens and Apedale Community Country Park reflect the area's natural beauty and area attractions include Alton Towers and Trentham Monkey Forest. Looking to enjoy an event or a game while in town? See what's happening at Vale Park or Loomer Road Stadium.
Visit our Stoke-on-Trent travel guide
View in a map
Popular Location

What's nearby

  • Regent Theatre - 3 min walk
  • The Potteries Museum and Art Gallery - 4 min walk
  • Potteries Shopping Centre - 6 min walk
  • Vale Park - 5 min drive
  • Staffordshire University - 6 min drive

Getting around

  • Stoke-On-Trent Station - 3 min drive
  • AirportManchester (MAN) - 40 min drive

Restaurants

  • Where to eat
  • Restaurant 66 – Buffet restaurant offering British cuisine. Serves breakfast daily.
  • Bennett s Bar – Serves lunch, dinner and light fare daily, happy hour available. Kids' menu available.

About this property

Best Western Stoke on Trent City Centre Hotel

3-star hotel with indoor pool and health club
This hotel features an indoor pool, a health club and a bar/lounge. WiFi in public areas is free. Additionally, a coffee shop/café, a spa tub and a sauna are on-site. All 135 rooms offer free WiFi, room service (during limited hours) and plasma TVs with digital channels. Guests will also find coffee/tea makers, hairdryers and ironing boards.
Best Western Stoke on Trent City Centre Hotel offers 135 forms of accommodation with coffee/tea makers and a hairdryer. Plasma televisions come with premium digital channels.

Bathrooms include a combined bath/shower unit and complimentary toiletries. This Stoke-on-Trent hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of We Care Clean (Best Western)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking: GBP 7.50 per day

Food and drink

  • To-go breakfast available for a fee 6:30 AM–9 AM on weekdays and 6:30 AM–10:00 AM on weekends: GBP 6.50 per person
  • 1 coffee shop/cafe
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Things to do

  • Health club
  • Indoor pool
  • Sauna
  • Hot tub
  • Steam room

Family friendly

  • Dry-cleaning service
  • Indoor pool
  • Laundry facilities

Conveniences

  • Free newspapers in reception
  • No lifts

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Wedding services

Languages spoken

  • English
  • Greek
  • Hindi
  • Polish
  • Romanian

Business services

  • Business centre
  • Meeting rooms
  • Conference centre (7610 square feet of space)

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas
  • Fireplace in reception
  • Renovated entire property – December 2016
  • TV in lobby

Room amenities

Bedroom

  • Linens

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • Digital channels
  • Plasma TV
  • Premium channels

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in between 2:00 PM and 11:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for to-go breakfast: GBP 6.50 per person (approximately)
  • Self-parking fee: GBP 7.50 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Facilities fee: GBP 5 per person, per day and includes use of: sauna; spa tub; swimming pool; fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Quality Hotel Stoke Stoke-on-trent
Quality Stoke Stoke-on-trent
Quality Stoke
Quality Hotel Stoke Trent
Quality Hotel Stoke Trent Stoke-on-trent
Best Stoke On Trent City
Quality Hotel Stoke on Trent
Best Western Stoke on Trent City Centre Hotel Hotel
Best Western Stoke on Trent City Centre Hotel Stoke-on-Trent

Frequently asked questions

Can I cancel my reservation for free at Best Western Stoke on Trent City Centre Hotel and receive a full refund?
Yes, Best Western Stoke on Trent City Centre Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Best Western Stoke on Trent City Centre Hotel cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Best Western Stoke on Trent City Centre Hotel?
As of 25 Sep 2020, prices found for a 1-night stay for 2 adults at Best Western Stoke on Trent City Centre Hotel on 27 Sep 2020 start from €51, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Best Western Stoke on Trent City Centre Hotel have a pool?
Yes, this property has an indoor pool.
Is Best Western Stoke on Trent City Centre Hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at Best Western Stoke on Trent City Centre Hotel?
Self-parking is available for GBP 7.50 per day.
What time is check-in at Best Western Stoke on Trent City Centre Hotel?
Check-in is from 2:00 PM to 11:00 PM. A fee applies for early check-in (amount may vary, subject to availability). Late check-in is available during limited hours.
What time is check-out at Best Western Stoke on Trent City Centre Hotel?
Checkout is at 11 AM. Late checkout is available for a fee (amount may vary).
Where is Best Western Stoke on Trent City Centre Hotel located?
Located in the heart of Stoke-on-Trent, this hotel is within a 5-minute walk of Regent Theatre and The Potteries Museum and Art Gallery. Potteries Shopping Centre and Staffordshire University are also within 2 miles (3 km).
3.5
Good
799 reviews
5 - Excellent
168
4 - Good
289
3 - Okay
206
2 - Poor
83
1 - Terrible
53

3.9/5

Cleanliness

3.8/5

Staff & service

3.5/5

Amenities

3.4/5

Property conditions & facilities

1/5 Terrible

Stayed 3 nights in Sep 2020

1/5 Terrible

Travelled with family, Travelled with family and small children
Sad face IconDisliked: Amenities, property conditions & facilities
Arrived and checked in to be told that the pool which is advertised was closed !!! And then demanded we pay for car park. No apology or offer of money off and this is the reason we chose this hotel. I wouldn’t mind due to current climate but I even phoned ahead and asked if the pool was open to ensure to disappointed children but this did not happen Arrived at room which would of been quieter if it was on the fat lane of the M6! What a shambles of a room non of the lights were working and the bathroom was falling apart Thankfully we were only at faulty towers for one night but don’t waste your money there is a premier inn down the road
Stayed 1 night in Aug 2020

3/5 Okay

Stayed 1 night in Aug 2020

3/5 Okay

Travelled with family and small children
Happy face iconLiked: Cleanliness
I stayed here with a group of friends and between us we had three rooms. By the end of our three night stay all of of us had to move rooms due to things not working in every room (TV, toilet, shower, etc). The staff were very nice and could move us as the hotel was not busy. The decor is a bit dated and shabby but the bed was very comfy and the room was cosy so I got a great sleep every night. I think the hotel is understaffed at present as we went to the bar one night and at times there was no one to serve drinks for 20 mins at a time as the barmaid was off preparing the food for whoever ordered it.
Stayed 3 nights in Jul 2020

2/5 Poor

Travelled with family and small children
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy and straight forward. Family Room was lovely and just what we needed, however the room was very warm (the heat hit you as you came in through the door) and there was no air conditioning. We had a room off the main building, and you had to pass through a small courtyard to get to it.... a courtyard that smokers would stand in smoke and talk at the top of their voices until the early hours. We ended up calling reception at 2.30am who dealt with the matter straight away so I can’t fault the staff for that but it make for a bad nights sleep.
Stayed 1 night in Jul 2020

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