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Reviews of Sneyd Arms Hotel

2.5 out of 5
Sneyd Arms Hotel
TOWER SQUARE, Stoke-on-Trent, England

Reviews

4.2
Rating 10 - Excellent. 1 out of 38 reviews" "
Rating 8 - Good. 7 out of 38 reviews" "
Rating 6 - Okay. 6 out of 38 reviews" "
Rating 4 - Poor. 6 out of 38 reviews" "
Rating 2 - Terrible. 18 out of 38 reviews" "

4.2/10

Cleanliness

5.4/10

Staff & service

4.0/10

Amenities

3.8/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

The room was not as advertised on your site , ie I needed separate wc and washing facilities as I was going to a funeral and did not want to have to wait or share a bathroom. Not the hotels fault they could not accommodate any other room. Had to stay elsewhere.
Stayed 2 nights in Feb 2020
Response from Ammy on 1 Mar 2020
Hi, We are extremely apologetic to know that your experience with us has not been a pleasant one. We will definitely work on your feedback to provide the best possible experience next time Regards, Ammy.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities
Furnishings in poor condition, but beds clean and cumfy usually good TV. Staff accommodating try to put in quietest room
Stayed 1 night in Feb 2020
Response from Ammy on 18 Feb 2020
Thanks for sharing this. We will surely work as per your feedback to ensure better services in the future. Have a great day! Regards, Ammy.

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff refusing to sort noisy clients and smoking drugs in room next to me an my kids
Stayed 1 night in Jan 2020
Response from Ammy on 12 Jan 2020
Hey, We are extremely apologetic for the trouble caused. Your feedback has been duly noted and we shall put in our continuous efforts to ensure better experience further. Regards, Ammy.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fithy towers
Windows in room would not close due to being rotton. Tiles in the shower room were in the shower try on the floor.
Stayed 1 night in Jan 2020
Response from Ammy on 7 Jan 2020
Sorry for the discommode. We understand that we were not able to live up to your expectations. Do not worry we are continuously working to improve our services to make sure your next stay is pleasant with us. Regards, Ammy.

6/10 Okay

Verified traveller

The place certainly had character! Perhaps a heritage building, on a major bus route. They were not expecting me, which surprised me, but were able to offer me a room.
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They have very loud music on Friday nights and unable to sleep due to the noise. The hotel smells of cigarette smoke because staff in the hotel. The room smells of cigarette snake. Sam the manager didn't seem to care and said i was too sensitive too smoke and my son I recommend everyone to stay well away from staying there. We ended up not staying and Expedia found us another hotel
Stayed 2 nights in Apr 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
poor quality,dirty,the staff they are alcoholics/clean bed clothes,room with a bathroom,room is quiet
Stayed 3 nights in Mar 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The whole place is a disgrace to be called a hotel, live electricals over the sink in the bathroom, no lights in the sockets, no towels, tea or coffee making facilities in the rooms. I know you get what you pay for, but£10.00per night would be too expensive for this place. Beirut is a Palace compared to this place, stay away unless you want a unique sleepover. The smoke detector in our room had been covered over with what looked like a shower cap.
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again!
Most disappointing stay. Reception was not manned at 8.30 pm and it took a visit to the adjacent pub to get service. Everything looked as though it needed a complete refit and redecoration. Dull decoration and worn carpets. My booking seemed not to have registered on their system and the advertised free wi-fi was non existent. The room was up two flights of narrow stairs and at the end of a corridor. The room itself was enough to be glad I was only sleeping for a night. The “free breakfast” consisted of apple juice, cereal with UHT milk, tea and serve yourself toast and marmalade. Hardly adequate. There seemed no understanding of friendly customer service and I felt I as intruding on a private family gathering, a funeral at that. I can honestly say it was the worst hotel experience I’ve ever had and can say for certain I will never return.
Stayed 1 night in Mar 2019

2/10 Terrible

Samantha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
its not worth the money, for the same price I could of had better hotel with parking facility where as I was told it will be £1 to park vehicle where I paid near £10.00
Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely minging. Only paid £40 but even then. I opened the side drawer to find only what I can describe as a used ashtray, it was full of cigarette ends. Bed was very uncomfortable. Staff friendly enough
Stayed 1 night in Feb 2019

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Room service seems to be missing. A few used cups are left on the cabinet in the room.
Stayed 1 night in Feb 2019

4/10 Poor

David

Disliked: Staff & service, property conditions & facilities
avoid
Had to resort to showing my reservation as there was no record of it at reception.Free parking ending up with me leaving my vehicle in public car park overnight which was £1.Because of this I felt uncomfortable with risking my vehicle to vandalism or theft.Very noisy as area was frequented with drunks,so it took a long time to eventually fall asleep.Hotel is very tired and worn and needs a good amount of renovation.I know this is a budget hotel with budget based pricing but I wouldn't stay again.
Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grim
Wasn't very nice to stay 3rd floor full of addicts it's the house of horrors. Do not take children here it's not safe. The buildings actually needs shutting down to be quite honest. Vile man who owns it never awake always asleep room wasn't cleaned wasn't showing how to work the door with code etc. Gave 1 hand towel in room. I'd seen the same piece of bread on the stairs for days it's just horrid people that run the bar we're having lock ins till late like 4am. Before i could sleep I'd wouldn't let a dog stay their never mind anyone else. £230 for the week as well to a hell hole. To be polite.
Stayed 1 night in Jan 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We arrived and got given keys, didn't have to show any proof of booking or anything, went to my room which was booked as a twin room to find a single bed along side a pop up skanky bed with no bedding. (I asked for bedding and was brought it promplty)  My sister's room has fake nails and cigarette butts in the bedside drawer, other sister's door frame was hanging off, finger nail in the bed, hair ball under the bed, stained carpets, stained walls, the list goes on! We were genuinely scared and left less than an hour after we checked in.  Very dodgey men wondering round with no teeth, black eyes and drunk...
Stayed 2 nights in Jan 2019

2/10 Terrible

Verified traveller

Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

6/10 Okay

Gary

Liked: Staff & service, room comfort
Stayed 4 nights in Dec 2018

10/10 Excellent

Gateth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
It good hotel room
Stayed 2 nights in Dec 2018

2/10 Terrible

Nat

Disliked: Cleanliness, property conditions & facilities, room comfort
Awful, We did not stay, we wasn’t expecting a lot for the price but it has to be the worst hotel we’ve ever seen. Upon arrival the lady behind the desk didn’t seem to know we were coming or what rooms were free. Strong smell of paint mixed with a smell of damp/Mould. Light fitting above the bed was covered in dust, only 1 bulb out of 3 and no shades. The mattress was so old and thin you could feel every spring. What looked like the laundry room had been left open, every wall in there was covered in Mould! We are now in arguments trying to get our money back as they don’t offer a refund for cancellations, we didn’t cancel we refused to stay there is a difference.
Stayed 1 night in Nov 2018

2/10 Terrible

mas, australia

Disliked: Cleanliness, property conditions & facilities, room comfort
Awful
While i had a lot of help from Jason. I had an asthma attack due to the very very strong smell of paint. They put oranges on the window seal to take the smell away and i had to go shopping for a face mask slept with the window open very cold. The carpet is sticky the shower and toilet were not cleanedtv was not working and the wifi was down. It is a dingy place broken parts in the room have pictures..disgusting..
Stayed 1 night in Sep 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
You get what you pay for.
Staff were friendly . The bed and bedding were clean . Everything else was a big let down Shower not working. Light bulbs and shades missing. Although the worse thing was watching some drunk, vomit all over the carpet in the bar area. As you may guess we didn't stay for Breakfast the next morning.
Stayed 1 night in Jul 2018

8/10 Good

Lee, Suffolk

Liked: Cleanliness, staff & service, room comfort
Wasn't expecting much due to the score given but it was absolutely fine relative to the room cost. Landlady was really nice and welcoming. Noisy outside but that wasn't a fault of the Inn. I stayed there with my daughter and would stay there again.
Stayed 1 night in May 2018

6/10 Okay

Lee

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
When you buy cheap
The staff were incredibly friendly, but the hotel itself needs a good refurbishment. But it’s very cheap compared to others in the area so you get what you pay for.

6/10 Okay

David

Disliked: Property conditions & facilities
A bit tired but good value for money
Stayed 1 night in Jan 2018

8/10 Good

Moira

Liked: Cleanliness, staff & service, room comfort
Good stay
A lovely old building in need of some doing up but still ok. Very cheap price so more than adequate the pub is good with decent service and a good pint. The ameinities are very good with shops and take aways on the doorstep. Light breakfast in with the price so over all very happy and will definitely stay again
Stayed 1 night in Jan 2018

2/10 Terrible

Jim, Manchester

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
You get what you pay for.
Disappointing experience. Booked in for three nights but only stayed for one and booked in at another place. As some of the feedback from other patrons state this b & b had a not very nice aroma to it, the rooms were of a low quality (when I booked I thought I was getting a bargain but you only get what you pay for in this life).
Stayed 3 nights in Dec 2017

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Does what it says on the tin ..... !!
Had a good stay at the snyed hotel.. it was exactly what i needed in a hotel. A nice room to sleep, it was clean and the staff are very friendly..
Stayed 3 nights in Oct 2017

4/10 Poor

McCoy, London

Disliked: Cleanliness, property conditions & facilities, room comfort
Good Location
Horrible experience Probably the worse place I have ever stayed. Very dirty rooms and bathrooms. Hall smells of Cigarette smoke.
Stayed 1 night in Nov 2017

6/10 Okay

jw, uk

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Cheap budget hotel
Room needs updating, heating not adequate and appliances malfunction.
Stayed 1 night in Nov 2017

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty filthy place,didnt stay trying to get refund
Such a dirty filthy hole. The room was a lot worse. Told them we couldn't stay in such a disgusting hotel. Trying to get a refund through my credit card.
Stayed 1 night in Oct 2017

2/10 Terrible

Rhys

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Absolutely Disgusting Dirty Filthy Smelly
Well what can I say I have never in all my life stayed at such a dirty smelly hotel. Mould in the bathroom. Leaking toilet. TV didn't work. Curtains where actually on the floor. It smelt . The carpet was stained so much couldn't work out what colour the carpet was. Couldn't work out who the staff was as none had a uniform or ID badge. Didn't have the free breakfast thought it was safer not too. Never will I stay there again nor will I recommend this disgusting excuse of a hotel.
Stayed 1 night in Oct 2017

6/10 Okay

Rachel

Disliked: Staff & service, property conditions & facilities
Bog standard
Not a family hotel due to trouble in bar downstairs also you can sit for breakfast for an hour and half and No one will serve you
Stayed 2 nights in Oct 2017

2/10 Terrible

Håkan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No rooms available despite prepaid!!
We had prepaid our 2 rooms but when we arrived they did NOT have the rooms and we had to rebook somewhere else. We were promised to get our money back but now 6 weeks later we have not yet seen the money. Terrible service!!!
Stayed 1 night in Jan 2019