Maidstone Hotel Guide - Stoneacre hotels in Maidstone, United Kingdom.

"We had a three nights’ stay, which was perfect and memorable for all the right reasons. We stayed at Lloyd overlooking the gardens, which was incredibly comfortable and spotlessly clean. The quality of the food was exceptional - be it breakfast, dining in the restaurant or just snacks in the cafes - fresh, presented well and delectable. Having access to the beautifully maintained castle grounds around the clock was a real bonus. What more could I say? Our stay left us spellbound and we will definitely return. The whole stay was a 5-star experience! Thank you to the entire team who are friendly, helpful, efficient and work tirelessly to meet the customers’ expectations! "

"Another lovely visit. The girls enjoyed the facilities, and we all loved how friendly everyone was. The rooms were immaculate, with comfy beds. The breakfast was again, lovely and such a variety. "

"I visit many hotels and there are too many major hotel chains that do not maintain high levels of service. This hotel was a welcome change as the standards throughout were very high. A special mention for the staff who were so helpful, and to the very high standards of the outside areas. So pleasing to see no litter but properly maintained gardens and walkways. Well done. "

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"A wonderful place to stay, home away from home, I couldn’t recommend more. "

"Lovely British pub in the Kent countryside with great drinks food and accommodation. I travel a lot and this is just perfect. Enjoy! "

"Excellent stay"

"Loved this hotel and we will be back. Decor and the bedroom was amazing. Owners are there if you need anything simply via text message and hotel is spotlessly clean. "

"Some of the basics were not provided on our stay so really wasn't worth the money. Communication - didn't receive the check-in details by email as instructions said. The day before the stay I tried to contact the host multiple ways, including Hotels.com support x 2, with no luck. Eventually on the day of the stay I was told I would get the information at 12pm. At around 1pm I had not received the information so chased again. Was finally given the information at 2pm but was rudely told that check-in was not until 3. I was aware when check-in was but wanted the information ahead of arrival. When we arrived at 3.30 people were still present at the property. The WiFi did not work for the entirety of our stay. We booked for 5 people and only provided with 3 towels, one of which was still wet. There were no hand towels either. There were no bin bags in the bins and we couldn't find any in the property. The instructions in the property were to take the rubbish out, which we did but was not easy due to the lack of bin bags. "