Kuala Lumpur Hotel Guide - Sunway Serene Lake hotels in Kuala Lumpur, Malaysia.

"The room was comfortable and clean. But the environment on level one is not nice due to the backroom of kitchen, ugly emergency staircase etc. Breakfast food selection was good to me at good price from Expedia."

"I am writing to express my extreme dissatisfaction with my recent stay. While the location is convenient, this hotel does not even meet one-star standards. The hallways constantly smell bad because dirty linens and towels are left piled up for over 24 hours every day until they are picked in the morning. My experience was plagued by issues: I had to change rooms twice—first due to an ant infestation in my bed, and again because of the poor state of the bathroom. Despite booking a Premium Room, management only honored my reservation after two complaints. Furthermore, amenities are non-existent beyond Wi-Fi, the provided bottled water is just refilled tap water, and housekeeping is subpar. Floors and bathrooms are ignored unless you beg them to be cleaned."

"This is a fantastic hotel, the staff were amazing and very responsive to all our requests. RJs rooftop bar is outstanding with awesome views of the city and Naim one of the bar tenders was outstanding and added to the relaxed and enjoyable environment. Breakfast with Mr Kenneth in charge made for a great start to the day with a huge variety of food and prompt service. We were on the 26th floor again with a great city views and spacious room. The convenience of the Paradigm mall next to the hotel was a pleasant surprise with a good range of shopping and food outlets. We throughly enjoy our 8 days and cannot speak more highly of the hotel, staff and great service."

"Excellent "

"Hotel is next to a mall so plenty of restaurants and shopping. Crowded but room was very quiet it. "

"Moderate "

"Room is in good condition Clean and tidy "

"New ckean room."

"Room was clean with most of the amenities typical of a one bedroom place. However, it did not have a closet or a cupboard to store my clothes. "