Surui Hotels

"Terrible staff super slow check in over 40 mins also slow check out . The staff need to learn how to deal with guests . The hotel itself is good and great pool but only open from 10 am . The area around the hotel is not great if it’s you first time in Rio . "

"This is a safe, solid, budget friendly hotel in the heart of the Lapa Samba club area. The staff was very friendly and helpful. The room was decent for the price and area and I felt safe overall. The area is in close proximity to the mosaic stairs and on Sunday there’s an amazing open air market that takes place close by. The area is lively and full of the authentic Brazilian cultural vibe you’re seeking. I had a great time at the Samba bar right across the street, joined a street party that had live musicians from the community just spontaneously breaking out instruments and everyone singing (had to be at least 200+ people). Lots of bars , convenience stores, restaurants, and dancing all around. If you’re familiar with city life the area won’t alarm you. The people were amazing, but keep your wits about you as in any city. There’s a nearby gym you can buy a day pass at. I even got to witness a spiritual ceremony near the arches. Do yourself a HUGE FAVOR stay away from the tourist trap restaurants and visit some of the real local spots— I highly recommend going to a nearby Peruvian restaurant called Panka— thank me later (this is also the same area the open market takes place)! <3"

"Great"

"I really enjoyed my stay here. The check-in process, the breakfast, the staff...everything was going well beyond expectations until...the check out. I was charged for the entire room snack bar selections and drinks, even though we only grabbed one of the kitkats. I let them know and they then got aggressive and even said that if it wasn't me it was the other person in the room because the snacks had been "restocked" in our room. I told them that no staff had even been in the room other than for room service because we had a "do not disturb" sign on the door the whole trip. "

"The hotel did not meet our expectations, it does not match the price or the reviews. We got a room without a real window (the window faced the hallway) so there is no oxygen inside. There was an unpleasant smell in the room, which could not be ventilated. The wall near the air conditioning was wet and with black mold. The air conditioning also smelled. It was very unpleasant. The bed was worn, the mattress had a depression in the middle.The breakfast was only basic, the ingredients did not seem to be of good quality. So far the worst hotel I have been to, I would not return."

"Horrible breakfast !!! Just the basic stuff. No jellies, no natural juices, no cakes or flan, no cheese bread etc etc . Zero star for breakfast "

"Rooms are a bit outdated. Breakfast was good, staff was great, and hotel was in a great and safe location. "

"Rooms were clean, breakfast buffet was varied, and the price was reasonable. Not the most touristic part of town but close to many places where to eat."

"Friendly staff, Im a 62 year old that felt cared for on my unexpected situation with my flight cancelation."