Susten Hotels

"I made a reservation and paid extra to get a hotel with a Mountain View and balcony at the Matterhorn Inn, and the night before, I was told without warning that they were moving me to their sister property called Hotel Porta Cervino. Our room was downgraded to a room that overlooked the kitchen and dump dumpsters, there was no balcony, and the room was stuffy. Because we were over the kitchen doorway, the cook and other staff from the restaurant, Wood smoke cigarettes, and their smoke would blow into our room if we had the window open. So unfortunately, we had to keep the window closed and deal with the hot, stuffy room. When I asked about the balcony in Mountain View room, they told me that hotel Porta Cervino was a higher rated hotel than the hotel Manor horn in, so they were upgrading me, even though they gave me a basic room. When we arrived at the hotel, we couldn’t check in, and the restaurant in the hotel was closed until dinner. Our whole day was disappointing, and I would definitely not recommend this hotel nor the hotel Manor Inn, because you would never know what you were going to receive for your money. if you don’t care about your room, and you’re just there to ski, this would be an ideal hotel to stay in, even though I thought it was really pricey for what you were getting."

"Rooms look recently renovated (bathrooms are nice). Location is great if you’re there to hike, staff is friendly and helpful. "

"This was a very quaint hotel and an easy walk from the train station. We were surprised by our large balcony with a small Mountain View. We were not expecting that. The breakfast was very delicious and you can walk to all of the sights. I highly recommend. "

"Wonderful breakfast and convenient to the rail station. "

"Friendly staff. Very convenient for skiing with the shuttle. "

"Room is so quiet and bed was comfortable "

"Fantastic stay! Wonderful service, perfect cleanliness, breathtaking views, and a relaxing spa experience. Highly recommended."

"as always good but a bit expensive this time"

"Clean new room well designed. Roof top views are to die for"