Swan Lake Holidays

This was a very nice hotel to stay. The staff were great, the rooms were clean and it was centrally located to everything.

A beautiful building. Scrupulously clean. Staff top to bottom were lovely. Room very spacious with high ceilings and lovely windows with shutters and blackout curtains. Bathroom was great and had a powerful shower. Beds and pillows were very comfortable for us…firm but not hard. 2 wardrobes with drawers and bedside tables also had drawers. Safe in the wardrobe. There’s a heating radiator and air con in the room. Convenient location. 10 mins walk to Bologna metro. In total 30 mins to most landmarks (some less). We also used the buses frequently. Excellent bus service in Rome. Breakfast…lovely staff…but quite basic. A lovely location and quiet. Wouldn’t hesitate to recommend. Thank-you for a lovely stay.

Very helpful staff parking available

We stayed in room 50 which was spacious and had a nice big patio. The spa was great before an 11 hour plane ride home.

Unfortunately, our stay was a very disappointing experience from beginning to end. The property did not meet the standards we expected, and the overall experience was nothing like what was advertised. Upon arrival, we immediately noticed several issues with the property and felt uncomfortable staying there. The condition of the accommodation was disappointing, and there were concerns regarding cleanliness, maintenance, and the overall quality of the room. The property did not feel properly prepared for guests. Communication and customer service were also frustrating. We expected the staff/management to be responsive and helpful when concerns were brought to their attention, but the situation was not handled in a way that made us feel valued as guests. Ultimately, we decided that the best option was to leave and find alternative accommodations rather than continue our stay. For the price we paid, the experience was completely unacceptable. I would strongly recommend that future guests carefully consider other options before booking. Based on our experience, I would not stay here again or recommend this property to others.