Exterior

Reviews of Lily Pond Country Lodge

4 out of 5
Lily Pond Country Lodge
Nature's Valley Road, Garden Route, The Crags, Western Cape

Reviews

9.6

Exceptional

Rating 10 - Excellent. 17 out of 19 reviews" "
Rating 8 - Good. 1 out of 19 reviews" "
Rating 6 - Okay. 0 out of 19 reviews" "
Rating 4 - Poor. 0 out of 19 reviews" "
Rating 2 - Terrible. 1 out of 19 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Malebo

Liked: Cleanliness, staff & service, room comfort
Magnificent
It amazing, the stuff was very friendly and took great care of us
Stayed 2 nights in Feb 2022
Response from NielsMargret on 22 Feb 2022
Dear Malebo, Thank you for your great review with Hotels.com and that you enjoyed your birthday at Lily Pond...! Kind regards, Niels

10/10 Excellent

Alamae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Property
What a stunning property, and amazing couple who own and run it. We loved our stay and cannot wait to visit once again - 2 nights was just too short. On a side note - the beds were like sleeping on a cloud.
Stayed 2 nights in Jan 2021
Response from NielsMar on 1 Feb 2021
Dear Alamae..... Thank you so much for your excellent review and we look forward to see you again but a bit longer..... Kindest regards, Niels

10/10 Excellent

Laura Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a winner
I loved my stay at Lily Pond. Beautiful grounds and pond. Incredible bird life, singing frogs and absolutely no traffic noise to disturb the peace and tranquility. My accommodation was well appointed, comfortable, spacious and modern - I loved it. Niels and Margaret (owners/managers) were attentive, gracious and genuinely friendly hosts. I chose to have dinners at Lily Pond too - they were mouth-wateringly delicious! This place is a winner and I will be back very soon.
View from my room 😍
Stayed 3 nights in Nov 2020
Response from NielsMar on 26 Nov 2020
Dear Ann, Thank you so much for your great review and good to read that you enjoyed your stay with us. Thank you for the nice chat's we had during dinner and all the best with renovating your house in Nature's Valley. We look forward to welcoming you and your family next time. Kindest regards, Margret & Niels

10/10 Excellent

WORLD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing little gem...
Amazing little hidden gem with excellent staff. Very friendly...and tranquil....will definitely visit again..thank you.
Stayed 1 night in Jan 2020
Response from Nielsmargret on 25 Jan 2020
Dear World, Thank you so much for your excellent review on Expedia, much appreciated. Great to read that you had a good stay with us. We all hope to see you another time at Lily Pond when you are in the Tsitsikamma area. Kindest regards, Niels

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spammers
I am being spammed by this company
Stayed 1 night in Dec 2019
Response from Niels on 11 Dec 2019
In reaction on this review I would like to say that we at Lily Pond are very upset about this review that is absolutely not in line with other reviews we received. We always appreciate feedback and even if it is not positive we can learn from it, but we do find that the senders "Anonymous" name and heading "Spammers" are very suspicious and even the text has nothing to do with any guest experience. We also do not have any information about the sender's stay at Lily Pond. We have requested Expedia to remove it, but unfortunately the answers was that it is still within the guide lines, so unfortunately we have to except and respect this. Niels Hendriks (owner)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from NielsMargret on 16 Oct 2019
Dear Anonymous, Thank you so much for your excellent review. Look forward to see welcoming you again at Lily Pond. Kind regards, Niels (owner)

10/10 Excellent

Jasleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful!
Such a beautiful lodge! Service is great and staff is polite and amazing.. Really great stay.
Stayed 2 nights in May 2019
Response from NielsMargret on 8 May 2019
Dear Jasleen, Thank you so much for your fantastic review and nice words. I will forward your comments to our staff who does most of the work.... I look forward to welcoming you again at Lily Pond. Kindest regards, Margret (owner)

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
My wife and I found the staff and our hosts to be very welcoming and extremely helpful. It was a real pleasure to stay at the Lily Pond Country Lodge. The Baboons wandering around the extremities of the grounds took us by surprise at first but on being assured that they were safe we enjoyed the experience. The rooms were large, high quality and very comfortable although the open plan nature of the bedroom and bathroom was not what we would have chosen..
Stayed 4 nights in Mar 2019
Response from Nielsmargret on 27 Mar 2019
Dear Sidney & Isabel, Many thanks for your great review and good to hear you enjoyed our "wildlife". Hopefully you will remember your canoe trip in Plett with the white shark encounter..... Look forward to see you return. Kindest regards, Margret & Niels (owners)

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is not difficult to see why Lily Pond gets consistently good reviews. Such consistent reviews don’t just happen - they are testament to the professionalism and efforts of the owners, Niels and Margaret. Refreshing to see such hands on owners who have also trained their staff to their own high standards. Everything runs smoothly and apparently effortlessly but that only comes with excellent ownership/management. Spotlessly clean, very stylish with great attention to detail, excellent food and staff - could have taken Faith home with me for her smile and personality. Niels and Margaret you deserve your success - thank you. To anyone reading this I can highly recommend Lily Pond and would definitely stay again if in the area. Car wash was a nice extra touch!!
Stayed 2 nights in Mar 2019
Response from Nielsmargret on 27 Mar 2019
Dear Anonymous, Thank you so much for your friendly words.It makes us very proud and will show our staff your review too. We simply do our best, but it is the staff that supports us very well and are the backbone of Lily Pond. Having guests that enjoy what we made in all those years motivates us a lot. Thanks again and look forward having you back at Lily Pond. Kindest regards, Margret & Niels (owner)

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worth a visit.
Amazing relaxing place to stay. Attentive staff and food was absolutely fantastic. Our suite was lovely but be wary of the ordinary garden rooms as the toilet has no door or privacy. May not concern you but our friends who stayed in one found it very disconcerting.
Stayed 3 nights in Mar 2018
Response from Niels on 13 Feb 2019
Dear Graham, Thanks for your positive review. I will see what we can do about the remark of the door in the Garden Room. Look forward to see you return. Kind regards, Niels (owner).

10/10 Excellent

Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury at it's very best.
We had a marvellous stay, not long enough but would recommend to anyone visiting that part of South Africa.
Response from Niels on 13 Feb 2019
Dear Gilbert, Thanks a lot for your positive feedback and hopefully it will help other potential guest to book our lodge... Look forward to see you back at Lily Pond. Kindest regards, Niels Hendriks (owner)

10/10 Excellent

Ofri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not to be missed! This place is heaven on earth!!
This is by far THE BEST PLACE we've been to in SA and in general. The level of service is so high you won't believe it. The room is beautiful with gorgeous view to the pond. It was top clean with premium bedding. The in house restaurant is amazing. Food was delicious and service was perfect. The owners spend time with each guest every day asking them how was their day and what are their plans for the next days. Breakfast at tge garden was also delicious and made for order. Our car has been washed every day! To sum up: GO THERE! Great value for money and you'll have the best stay for sure! We spent 2 nights there and we were very sad to leave.
Response from Nielsmargret on 29 Mar 2019
Dear Ofri, Although a late response as it only came in now I really appreciate your fantastic words. Will forward to my staff as well. Look forward to your return. Kindest regards, Niels Hendriks (owner)

10/10 Excellent

H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Allez y les yeux fermés !
Je dois manger sans gluten, c'est le seul et unique endroit où le chef cuisinier à eu plein d'intentions pour que je puisse profiter pleinement de mon séjour. Petit muffin sans gluten au petit déjeuner, idem pour les repas du soir, entrée plat dessert sans gluten. Je le remercie vivement pour cela. Accueil chaleureux. Rien à redire, endroit au calme exceptionnel, personnel discret et gentil. Bravo à tous
Stayed 2 nights in Mar 2023
Response from Bronwan Hutchinson (GM) on 14 Mar 2023
Cher HMerci beaucoup pour votre avis fantastique.Ce fut un tel plaisir de vous avoir avec nous et heureux d'apprendre que le chef pouvait répondre à vos besoins alimentaires.Nous sommes impatients de vous accueillir à nouveau à Lily Pond.Meilleurs voeuxBronwan HutchinsonDirecteur général

10/10 Excellent

Mirian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito agradável nossa estadia . Tudo feito para agradar o hóspede, principalmente as refeições. Com certeza recomendarei este hotel.
Stayed 2 nights in Jan 2020
Response from Niels on 10 Jan 2020
Dear Marian, Muito obrigado pela sua excelente crítica, muito apreciada. Esperamos recebê-lo novamente em Lily Pond. Atenciosamente, Niels Hendriks Lily Pond Country Lodge

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Architektur, fantastischer Garten mit großem Teich und Pool, die Zimmer sind sehr geschmackvoll und mit liebevollen Details ausgestattet, die Besitzerin ist sehr freundlich und hat eine angenehme Art zu kommunizieren, Frühstück und Dinner sind superb ( das Beste auf unserer gesamten Reise) Rundum perfekt.
Stayed 1 night in May 2019
Response from NielsMargret on 11 May 2019
Lieber Anonymer..., Vielen Dank für Ihre großartige Kritik und die schönen Worte, um Lily Pond zu beschreiben. Ich werde Ihren Kommentar zum Abendessen an unser Küchenteam weiterleiten, das sehr stolz darauf sein wird, dass dies Ihre beste Mahlzeit während Ihres Urlaubs war. Wir hoffen sehr, dass Sie SA wieder besuchen können und in Lily Pond einen Zwischenstopp einlegen, wenn Sie in der Gegend sind. Herzliche Grüße Margret (Besitzer)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Die Lodge ist sehr schön, vor allem der Blick vom Zimmer auf den Lilienteich ist fantastisch. Die Lodge wird von einem sehr kommunikativen, freundlichen und diskussionsfreudigem holländischen Päarchen geführt. Beide sind um ihre Gäste sehr bemüht und hilfsbereit. Zum dinner hat man abends die Wahl zwischen einem vegetarischen Menü oder Fleisch/Fischmenü (3 Gänge). Das dinner ist sehr gut organisiert und lecker. Von der Lodge sind es ca. 6 km bis zum Strand von Nature Valley.
Stayed 2 nights in Mar 2019
Response from NielsMargret on 29 Mar 2019
Lieber anonymer, Vielen Dank für Ihre netten und freundlichen Worte. Wir sind viel gereist und haben während unserer Reisen gemerkt, dass uns lokale Informationen besser gefielen als in den Guides erwähnt. Wir werden unsere Küche darüber informieren, dass Ihnen unser Abendessen gefallen hat. Wir freuen uns auf ein Wiedersehen bei Lily Pond. Herzliche Grüße Niels & Margret (Besitzer)

10/10 Excellent

D, MD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice lodge in the Natures Valley
We loved the service and the friendliness of the staff. A nice little lodge to feel good. We will definitely be back!
Stayed 2 nights in Jul 2017
Response from Niels on 13 Feb 2019
Dear D, Thanks for your nice words and good to hear you had a pleasant stay with us. Look forward to see you back at Lily Pond. Kind regards, Niels (owner)

10/10 Excellent

Pelle, Malmö

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trivdes
Ett fantastiskt mysigt ställe med en verkligt fina fyrarättersmeny. Trevligt på alla sätt.
Response from Nielsmargret on 29 Mar 2019
Dear Trivdes, Thank you so much for your great review it will motivate us enormously. kindest regards, Niels Hendriks (owner)

10/10 Excellent

A, M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NATUR PUR
Kleine liebevoll gestaltete Anlage direkt in der Natur mit super Personal und fantastischem Essen!
Response from Nielsmargret on 29 Mar 2019
Dear A, Thank you for your great review, much appreciated. will inform our kitchen about your food experience. Kind regards, Niels Hendriks (owner)