Birmingham Hotel Guide - The Outlet Shops of Grand River hotels in Birmingham, United States of America.

"Was great with our handicapped needs as well as kind to our pet. The facilities and staff are exceptional. Our stay could nit have been better."

"it was an overall good stay"

"Nice stay for quick trip. "

"Free EV charging was a nice touch. Also across from Buc-ee’s and bass pro shop. "

"Very nice! "

"Breakfast was your average decent continental breakfast; nothing special. The kids loved the topping options for the yogurt. Parking was plentiful. Restaurants options in area were in walking distance. Room was clean but outdated, but that didn’t affect anything. Indoor pool was fun but is not heated so it was chilly. "

"This is the first time I have ever left a negative review on anything. However, it is warranted. We had issues with the air and the lights. There was apparently a short in the bathroom light fixture. It would not work most of the time. Also, my son slipped and fell in the shower. It was extremely slippery with no slip-resistant adhesives to prevent sliding. When we asked to file an accident report, they could not find the official paperwork and asked us to write down our information on a random piece of paper. When we asked to speak to a manger, she was not available. We were told to check back later. When we checked in later that day, we were told that the manager had called corporate about the accident report. However, we were not given any information regarding the filing. We stayed three days and asked numerous times to speak with her or have her call us. Not only has she never talked to us, no one from the hotel provided any information on the report, checked on my son, or made any effort to contact us at all. Very unprofessional. Would not recommend this hotel to anyone! "

"Room didn’t like it had been cleaned between guests just “new bedding” thrown on. Blankets and sheets were full of cigarette holes. Towels were dirty, floor had stuff all over it like it hadn’t been swept in a very long time. Bathroom floor had spots all over it like someone had spilt something and it hadn’t been cleaned up. The A/C worked great, kept the room icy cold. No one messed with our vehicle, and the lady at the front was half helpful we had trouble getting our key to work and she just kept telling me it should work. One of the other guests actually helped us get the card to work. We were passing through and got checked in LATE so didn’t really have any other options to get something else. Won’t stay again. "

"Excellent parking"