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Reviews of Porto Palace Hotel

5 out of 5
Porto Palace Hotel
65, 26th Octovriou Avenue, Port, Thessaloniki, Central Macedonia

Reviews

8.2

Very good

Rating 10 - Excellent. 63 out of 150 reviews" "
Rating 8 - Good. 56 out of 150 reviews" "
Rating 6 - Okay. 15 out of 150 reviews" "
Rating 4 - Poor. 9 out of 150 reviews" "
Rating 2 - Terrible. 7 out of 150 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Svilen

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2022
Response from Efi Raptopoulou, Sales & Marketing Executive on 29 Dec 2022
Dear Guest,Thank you for posting your positive rating. Look forward to welcoming you back at Porto Palace Hotel Thessaloniki.With best regards,

10/10 Excellent

Lorik

Stayed 1 night in Dec 2022
Response from Efi Raptopoulou, Sales & Marketing Executive on 29 Dec 2022
Dear Warm greetings from Porto Palace Hotel Thessaloniki.Thank you for your 5-star review on our hotel.Looking forward to welcoming you back at the hotel.With kind regards,

10/10 Excellent

vishal

Stayed 1 night in Nov 2022

8/10 Good

ian

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2022
Response from Efi Raptopoulou, Sales & Marketing Executive on 27 Apr 2022
Dear ian, Thank you for being our guest and for posting your great rating. Look forward to welcoming you back at Porto Palace Hotel. Kind regards,

10/10 Excellent

Menashe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel
One of the nicest hotels in Europe. This place was extremely clean and extremely comfortable. We'll always stay here in Thesoloniki.
Stayed 1 night in Jul 2021

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible staff
Large and comfortable room, amazing bathtub. Excellent coffee at the bar and food at the restaurant. Two different front desk agents graciously helped me fix an error made by a local covid pcr testing facility. I was thrilled with this hotel and its staff.
Stayed 1 night in Jul 2021

10/10 Excellent

Tasos, NYC

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel nice people clean and great location good food
Stayed 3 nights in Aug 2020

10/10 Excellent

DrP, Atlanta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great People very nice Beautiful setting
Stayed 4 nights in Aug 2020

10/10 Excellent

Muhib

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More than expected
Excellent
Stayed 3 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The toilet floor needs to be anti slip proofed and the rooms don’t have electric kettle or complimentary water or coffee/tea so disappointing. Other than these the room is comfortable.
Stayed 1 night in Sep 2019
Response from Vicky Zegou on 16 Oct 2019
Dear Valuable Guest, We would like to thank you for choosing Porto Palace Hotel for your stay to Thessaloniki and also for taking the time to share your feedback. We are happy to see that you found the room comfortable. Furthermore, let us kindly to inform you that we have taken all of your comments regarding the floor and the kettle under serious consideration. We hope to welcome you again at Porto Palace Hotel, at Thessaloniki. Kindest Regards, Vicky Zegou Concierge Executive

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2019
Response from Vicky Zegou on 31 Jul 2019
Dear Valuable Guest, We would like to thank you for choosing Porto Palace Hotel for your stay to Thessaloniki and also for taking the time to share your positive feedback. We are glad that you enjoyed your stay with us! We hope to welcome you again in the near future. Kindest Regards, Vicky Zegou Concierge Executive

8/10 Good

M. SADIK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Vicky Zegou on 1 Jul 2019
Dear Mr. Sadik, We would like to thank you for choosing us for your stay to Thessaloniki and also for taking the time to give us your positive rating. We hope to welcome you again at Porto Palace Hotel. Kindest Regards, Vicky Zegou Concierge Executive

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with light airy rooms.
Large open plan lobby/lounge area with a bar. Fabulous breakfast! There is rooftop terrace with a full restaurant menu and bar service with a couple of plunge pools which we enjoyed.It has a great view over the mountains or the town. Spotlessly clean throughout. The only small drawback is the location which is next to the old port buildings now mostly derelict . There are no bars/shops/restaurants within a half hour walk. Taxi into town is around 5 euros.
Stayed 2 nights in Jun 2019
Response from Vicky Zegou on 1 Jul 2019
Dear Mr. Mike, We would like to thank you for choosing Porto Palace Hotel for your stay to Thessaloniki and also for taking the time to share your positive feedback. We are really happy to see that you enjoyed your stay with us and all of our services. Moreover, let us kindly inform you that Porto Palace Hotel remains as a historical traditional building at a former industrial area. The building used to be a factory back in 1913. We are located 3 km away from the city center and for that reason we provide free shuttle services to all of our guests. We hope to welcome you again at Porto Palace Hotel at Thessaloniki. Kindest Regards, Vicky Zegou Concierge Executive

10/10 Excellent

Verified traveller

Stayed 13 nights in Feb 2019
Response from Vicky Zegou on 5 Apr 2019
Dear Valuable Guest, We would like to thank you for choosing Porto Palace Hotel for your stay to Thessaloniki and for taking the time to rate us. We hope that you enjoyed your stay with us. It would be our pleasure to welcome you again in the future. Kindest Regards, Vicky Zegou Concierge Executive

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice place i going back to that that place when ever I come to Thessaloniki!
Stayed 13 nights in Feb 2019
Response from Vicky Zegou on 5 Apr 2019
Dear Valuable Guest, We would like to thank you for choosing Porto Palace Hotel for your stay to Thessaloniki, and for taking the time to share your positive feedback. We are really happy to see that you enjoyed your stay with us and that we meet up your expectations. It would be our pleasure to welcome you again whenever your travel plans bring you to our city. Kindest Regards, Vicky Zegou Concierge Executive

10/10 Excellent

Manolis, Athens

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent business hotel. Quite rooms. Stylish decoration and smiling people
Stayed 1 night in Nov 2018
Response from Vicky Zegou on 21 Nov 2018
Dear Mr. Manolis, We would like to thank you for choosing Porto Palace Hotel for your stay and for taking the time to share your positive feedback. We are truly glad to realize that we meet up your expectations. We hope to welcome you again in the near future and assist you in our best way. Kindest Regards, Vicky Zegou Concierge Executive

10/10 Excellent

NICK, MONTREAL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WARM AND COURTEOUS STAFF PROFESSIONALISM AND MAKING YOU FEEL AT HOME!!!!! EXCELLENT!!!
Stayed 3 nights in Sep 2018
Response from Vicky Zegou on 25 Sept 2018
Dear Valuable Guest, We would like to thank you for choosing Porto Palace Hotel for your stay and for taking the time to share your excellent feedback regarding your stay. We are truly glad that you enjoyed our services and mostly our assistance. It is really important for us to see that we provided our best assistance and that we meet up your expectations. Kindly note, that we won't hesitate to share your words with our staff. It was our pleasure to have you as our guest, we hope to welcome you again soon. Kindest Regards, Vicky Zegou Concierge Executive

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel staff could have been a bit nicer. The pool deck closed at 8pm?
Stayed 1 night in Aug 2018
Response from Vicky Zegou on 21 Aug 2018
Dear Valuable Guest, We would like to thank you for choosing Porto Palace Hotel for your stay and for sharing your feedback with us. We are happy to know that you had a nice stay with us, but let us kindly ask you to give us more details about our staff. You can contact directly at concierge@portopalace.gr, we would appreciate your detailed review, it is really important for us. Furthermore, let us kindly inform you that our refreshing area operates between 11:00 to 20:00. We remain at your disposal and we hope to welcome you again soon. Kindest Regards, Vicky Zegou Concierge Executive

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
We were advised of a hotel change 4 months ago. Very nice hotel with everything you can expect. Staff were friendly and went out of there way to assist you. The only issue was the location, right next to the wharf lol. Otherwise a superb hotel.
Stayed 1 night in Jul 2017

6/10 Okay

GAJUR

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

8/10 Good

Paul, Antioch, Ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with port views
The Porto Palace Hotel has nice views of the port. A little outside the city center which meant a nice long walk to shop, eat out and see the sites or a taxi ride. But it also meant it was peaceful and quiet. This hotel also had some nice amenities. There is an onsite restaurant, which served a nice breakfast buffet. There was a fitness center which provided massages. The masseuse was excellent. There was a small business center where we were able to use the internet and print out passes. The only amenity we were disappointed in was due to cultural differences. This hotel also has 2 spas. In America we call these hot tubs and the water is typically 100 degrees or higher. When we went to use the spas the water was very cool. We discovered in Greece the spas are set to room temperature. Not what we were expecting or enjoyed. The staff we met were all friendly and helpful and went out of their way to serve us. I would recommend this hotel for your next visit to Thessaloniki

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
work trip
Very pleasant stay

10/10 Excellent

Evilian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

mandy, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loverly hotel, horrible location
The porto palace is a lovely clean, comfortable hotel. The staff are very helpful and pleasant. Lovely restaurant, serving good food. The only downside for this hotel is its location, there is absolutely nothing around the hotel except run down buildings, the nearest bars and restaurants are a taxi ride away and not within walking distance.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
Good hotel in the port. Definitely buy breakfast with your stay. Excelent choice for evey taste. Recomend it highly.

8/10 Good

Igor, Skopje

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for the money !!!
We were accomodate in superior double room The bed is very comortable ,nice led tv set with many nataional channels. The bathroom is nicely decoreted , clean and equipt with all necessery supplement ( hairdryer,bathrobe,slippers etc). The staff i very polite and pleasant. Breakfast is delicious with many things to choose. Next to the hotel there is closed parking. I highly recommend this hotel and I give thumbs up to the managment of Porto Palce to keep up with the great work.

10/10 Excellent

nikola, germanny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel in saloniki
i was there 2 times its verry goog perfekt hotel the best thesaloniki

8/10 Good

pavlos, crete

Liked: Cleanliness, staff & service
nice hotel out of the town
very good breakfast. the cleaning of the room more than that it needed. no so good dinner from buffet.

4/10 Poor

Verified traveller

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service

4/10 Poor

Ron, Seattle

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The hotel in the middle of a dead zone
This hotel has nothing around it but abandoned businesses! The whole area appears very run down. It appears that the hotel is on it's last leg financially! The television is an old nineteen inch tube model. The make up mirror is too far from the bathroom sink and light to be usable. The bed was so hard it was very much like sleeping on cardboard. The phone would not reach the desk.

10/10 Excellent

Nino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Bogdan, Bucharest

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, large rooms & excellent breakfast
Nice hotel with easy access from city centre and from motorway.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Not a 5 star hotel
the hotel is located in area which is far from the center of the city. The air conditioning in the room was not working and the room was very hot (even in a rainy day, when we had the opportunity of staying there. This is unacceptable for a 5 star hotel. The room and the bathroom were small. The breakfast didn't include the orange juice (with fresh oranges) which was paid as an extra (relatively expensive one).

6/10 Okay

V

Liked: Cleanliness, staff & service, property conditions & facilities
Very reasonable hotel marred by smokey air con
The hotel is within a short taxi ride of town. The reception are and restaurants are very pleasant. The major disappointment was a very very heavy smell of cigarettes in the room and via the air conditioning system in a non-smoking room, which only becomes apparent when entering the rooms.

8/10 Good

Paul Gittins, Skipton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel; strange location
This is a good hotel, but plonked in the middle of a disused docks area. It's surrounded by old warehouses, and 3-4 clubs; great location if you're visiting the latter, but a long way out of town if you're a regular tourist. Restaurant was good, if not outstanding; staff were friendly and helpful. It was great for us (50 yards from the Block 33 gig venue) but I wouldn't stay here ifI wanted to visit Thessaloniki ....

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing
The first night in our three night stay, the hotel was hosting a wedding reception in their main hall. The music from the reception was so loud it reverberated clearly throughout the hotel from 9pm - 4am. When I called at 1030pm to complain that we could not sleep, the reception staff were at first surprised that we wanted to go to sleep so early. Then they offered to move us to another room, but said it would probably have the same noise. The hotel appears geared towards hosting large receptions and not to families. Also, the hotel's location is in a neighborhood that is very run-down. Many abandoned buildings adjacent to the hotel and all along the street. You need a vehicle to get to the city and parking availability in the city is non-existent or very expensive.

8/10 Good

Elisabeth, Glasgow

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice hotel but poor location and comfort
The hotel is nice and clean, but is situated 3km from city centre in a rather bad neighbourhood. The rooms are in good standard, except for the bed which was hard as bricks and made it feel like you were sleeping on a bad camping bed!

6/10 Okay

Eşref BORÇA

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT HOTEL-VERY UGLY LOCATION
INSIDE THE HOTEL ,EVERYTHING WAS PERFECT, BUT THE AREA , WHERE THE HOTEL IS LOCATED IS VERY UGLY, THE BACK OF THE PORT, OPPOSITE THE HOTEL ENTRANCE IS THE BACK OF WAREHOUSES !! AND FAR FROM EVERYTHING, U CANT WALK TO NO WHERE, U NEED TRANSPORTATION..

10/10 Excellent

Mike, Melbourne VIC, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fully recommendable
Squeaky clean and well maintained place, exceptionally helpfully and competent staff. Overall - very pleasant experience.

8/10 Good

ZM

Liked: Cleanliness, staff & service, property conditions & facilities
Nice first stay 2nd on New Year's Eve in tiny room
First stay of 2 nights perfect for a couple - on return for New Year's Eve allocated a tiny single persons room which wasn't good for a couple but would be ok for a single person. Otherwise hotel was superb.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel from far from town
Great service, only thing is that its far from the city centre. Thessaloniki being pretty cheap means that it's not expensive to travel via cab (or bus which stops right outside the hotel) to go to the city, but it'd be nice to be in the city centre. Did not realize that it was out of the way until we reached here.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Conference goer, San Francisco, CA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended, if not super central
A bit off the beaten path from central Thessaloniki, but the Porto Palace is a great hotel. Nice rooms, big beds, and a wonderful breakfast buffet that got me up and at 'em each morning. I was in town for a music conference all the way across town, but the taxis were just 5 euros each way and I looked forward to coming back home each eve to the Palace.

6/10 Okay

Michael, East Sussex, UK

Liked: Cleanliness
Nice but not nice enough for business traveller
This is a nice hotel, but really set up for conferences. If you are looking for a few nights on a business trip, I would suggest you look elsewhere. However, I stress that this is a nice hotel. I'm sure it does what it does very well. It just didn't do for a single traveler very well.

8/10 Good

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Class good value
The stay was generally very good. Sat. TV was missing channels, no CNN/BBC News, only EuroNews. Wireless in room was outstanding, high speed and reliable. Slight amount of noise from the fans and traffic in the early morning. Excellent breakfast service. The neighbourhood is safe, however it is at the commercial point, excellent for business, not so convenient for the downtown, however shuttles and taxi are plentiful. Overall, 4 1/2 out of 5 stars and we will stay again.

8/10 Good

Retiree, Istanbul

Liked: Cleanliness, property conditions & facilities, room comfort
A Business Person's Hotel
All in all, we wish we had chosen a hotel closer to the life of the city. There were no restaurants nearby, and the hotel's dinner service was slow and the menu very limited. The advertising was a bit misleading--no indoor pool, no gym, no shuttle service to the airport on Sundays.