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Reviews of Centurion Hotel Grand Akasaka

3 out of 5
Centurion Hotel Grand Akasaka
3-19-3 Akasaka, Minato-ku, Tokyo, Tokyo-to

Reviews

8.2

Very good

Rating 10 - Excellent. 398 out of 1003 reviews" "
Rating 8 - Good. 397 out of 1003 reviews" "
Rating 6 - Okay. 133 out of 1003 reviews" "
Rating 4 - Poor. 48 out of 1003 reviews" "
Rating 2 - Terrible. 27 out of 1003 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Justin

Travelled with family, Travelled with partner
Liked: Staff & service, amenities
Nice hotel, rooms were decently sized, small but not tiny. Staff was amazing, on site laundry was a plus. Amenities were good, but located in the lobby, not in room. Hotel was dated/worn but overall clean.
Stayed 1 night in Apr 2024

10/10 Excellent

Brandon

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and the staff were very friendly and helpful. Thank you!
Stayed 4 nights in Apr 2024
Response from Adhi on 2 May 2024
Dear GuestThank you so much for your recent stay with us.Thank you so much for your positive feed we really appreciate. and We look forward to welcoming you again in near future.SincerelyCenturion Hotel Grand Akasaka.Adhi

10/10 Excellent

Anne

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Close to transportation and restaurants. Reasonable price for the centre of Tokyo
Stayed 2 nights in Apr 2024
Response from Adhi on 27 Apr 2024
Dear Guest Thank you so much for your recent stay with us. It's wonderful to hear that our location served you well during your stay. Thank you for highlighting our convenient location. We are waiting for your next stay with us. Sincerely Front Desk: ADHI

2/10 Terrible

Jocelyn, Ansonia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Adhi on 27 Apr 2024
Dear Guest.Thank you so much for your recent stay with us.We are waiting for your next visit with us.Sincerely.Front Desk: ADHI.S

6/10 Okay

Bennett Richard

Travelled with group
Liked: Staff & service
Bathroom smelt like cigarettes
Stayed 3 nights in Apr 2024
Response from Adhi on 27 Apr 2024
Dear Guest Thank you so much for your recent stay with us.We would like to offer our sincerest apologies for the problem encountered during your stay about the smell of cigarettes. Thank you for bringing this to our attention. We sincerely apologize for not meeting your expectations in room cleanliness. We've taken immediate action with our housekeeping team to address this issue and ensure it doesn't recur.Thank you so much for the valuable review.We look forward to welcoming you on your next stay with us.SincerelyFront: ADHI.S

10/10 Excellent

Paulina, Netcong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Adhi on 27 Apr 2024
Dear Guest Thank you so much for your recent stay with us.We are waiting for your next visit with us.Sincerely.Front Desk: ADHI.S

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty decent beds. I slept really well, compared to other hotels on my trip. The staff was fantastic, very friendly and helpful.
Stayed 1 night in Apr 2024
Response from Adhi on 27 Apr 2024
Dear GuestThank you so much for your recent stay with us.We're glad that you satisfied with the comfortable bed of our hotels . And our front staffs performance met your needs is great point for us. We're committed to maintaining a high standard of accommodation, and your feedback helps us focus on what's important to our guests. Really appreciate with the review.We are waiting for your next stay with us.SincerelyFront Desk: ADHI.S

8/10 Good

Miles

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for trains.
Stayed 8 nights in Apr 2024
Response from Adhi. on 11 Apr 2024
Dear Guest Thank you so much for your recent stay with us. It's wonderful to hear that our location served you well during your stay. We are looking forward to welcome you on your next stay with us. Sincerely Front Desk (Adhi.)

10/10 Excellent

Michelle

Stayed 6 nights in Apr 2024
Response from Adhi on 2 May 2024
Dear Guest Thank you so much for your recent stay with us.We are looking forward to welcoming you on your next stay with us.SincerelyAdhi

8/10 Good

Gabriela

Liked: Property conditions & facilities
I did like the property, some of the staff was great. The hotel is clean and in short walking distance of many train stations. The only thing I encountered was that when I checked out one of the staff members was rude. She kept rushing me while I had my child behind me try to help me push anrounf the luggage. Either than that it was a delight.
Stayed 8 nights in Apr 2024
Response from Adhi on 27 Apr 2024
Dear Guest.We're thrilled to hear that you had a wonderful stay with us! Your positive feedback really means a lot, and we're so grateful that you took the time to share your experience. And we would like to offer our sincerest apologize for the problem encountered during your check-out time, We've taken immediate action with our team to address this issue and ensure it doesn't recur.Again thank you so much for your valuable feedback.We are waiting for your next stay with us.SincerelyFront: ADHI.S

6/10 Okay

Danny

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room was crappy. Amenities needed to upgrade. Area was nice though
Stayed 2 nights in Mar 2024
Response from Adhi on 6 Apr 2024
Dear Guest Thank you so much for your recent stay with us.And thank you for highlighting our convenient location.Thank you for your feedback on our amenities. We're sorry to hear that certain aspects did not meet your expectations. We're continually working on improving our offerings based on guest feedback.Thank you so much for your valuable feedback.We are waiting for your next stay with us.SincerelyFront Desk: ADHI

8/10 Good

Sidney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is a little hard to find using Google maps, but it's through the alley behind the big APA hotel. Property is near a train station so it was easy to get around. The room was small, but that's to be expected in central Tokyo. The room also has some minor cosmetic damage, but the beds were comfortable and the room was otherwise clean. The room even has an air purifier. My only real gripe is that there were so few outlets in a room for 4 people!!
Stayed 1 night in Mar 2024
Response from Adhi. on 27 Apr 2024
Dear Guest Thank you so much for your recent stay with us.We would like to offer our sincerest apologize for the problem encountered during your stay.Sincerely Centurion Hotel Grand Akasaka Team.

10/10 Excellent

Jimmy, Moreno Valley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to many restaurants and shops also close to train station.
Stayed 3 nights in Mar 2024
Response from Adhi on 30 Mar 2024
Dear, Guest. Thank you for your stay with us at "Centurion Hotel Grand Akasaka". We were pleased to note that you appreciated the location of our hotel, an aspect of our hotel that is preferred by many of our guests. Really thank you so much for your valuable feedback. We are looking forward to welcoming you on your next stay with us. Sincerely. Front: ADHI.

10/10 Excellent

Christoph

Liked: Cleanliness, staff & service, property conditions & facilities
H
Stayed 2 nights in Mar 2024
Response from Adhi on 30 Mar 2024
Dear Guest.Thank you so much for your recent stay with us.We are waiting for your next visit with us.Sincerely Centurion Hotel Grand Akasaka.Front : ADHI

8/10 Good

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located for the metro - only 3 - 4 mins walk to 2 stations, so there is a good choice of metro lines. Great number of cafes and restaurants to choose from for food and also several Family marts/7-11 convenience stores for snacks etc. All these are just outside the hotel. Very efficient and friendly staff who speak good English. All the amenities are provided in the lobby so you just help yourself. Very quiet rooms, considering the location.
Stayed 2 nights in Mar 2024
Response from Adhi on 30 Mar 2024
Dear, Guest,Thank you for your stay with us at "Centurion Hotel Grand Akasaka".We were pleased to note that you appreciated the location of our hotel. And also I would like to offer my sincerest apologies for the problems you encountered during your stay at our hotel. Thank you for your valuable feedback.SincerelyFront desk : ADHI

6/10 Okay

Devin

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Property was situated very near Akasaka Tran station, which we loved. However the hallways smelled of mildew and the property needs to be updated. Furnishings were old, wallpaper peeling off etc.
Stayed 4 nights in Mar 2024
Response from Adhi on 30 Mar 2024
Dear,Guest,Thank you for your stay with us at "Centurion Hotel Grand Akasaka".We were pleased to note that you appreciated the location of our hotel. And also I would like to offer my sincerest apologies for the problems you encountered during your stay at our hotel. Thank you so much for your valuable feedback.Sincerely Front Desk: ADHI

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location!!!!!!
Stayed 2 nights in Mar 2024
Response from Adhi on 30 Mar 2024
Dear, Guest. Thank you for your stay with us at "Centurion Hotel Grand Akasaka". We were pleased to note that you appreciated the location of our hotel, an aspect of our hotel that is preferred by many of our guests. Really thank you so much for your valuable feedback. We are looking forward to welcoming you on your next stay with us. Sincerely. Front: ADHI.

10/10 Excellent

Liam

Stayed 5 nights in Mar 2024
Response from Adhi on 30 Mar 2024
Dear Guest.Thank you so much for your recent stay with us.We are waiting for your next visit with us.Sincerely Centurion Hotel Grand Akasaka.Front : ADHI

6/10 Okay

Sangwoo

Stayed 8 nights in Mar 2024
Response from Front Adhi. on 11 Apr 2024
Dear Guest Thank you so much for your recent stay with us.We are waiting for your next stay with us.SincerelyAdhi

2/10 Terrible

lily

Travelled with family
Disliked: Staff & service, property conditions & facilities
The room was tiny. I had rented a room with 2 twin beds and 2 sofa bed for 4 people. When I asked for sheets for the sofa beds I was told that it would cost $ 2200 yen per day for them to make it up every day. So they won’t give me the sheets unless I pay for them to made up everyday. I also asked them for 1 extra blanket and was told that they can’t give it to me. Won’t recommend
Stayed 4 nights in Mar 2024
Response from Adhi on 4 Apr 2024
Dear GuestThank you so much for your recent stay with us.We apologize for the problem encountered during your stay with us.Actually Healing Twin Room is having 2 double size bed for 4 persons. Incase the customer need an extra bed there will be an additional charge per day 2200 Yen. We are sorry but this is policy of hotel.And the blanket is free rent it depend upon the stock.Thank you so much Centurion Hotel Grand Akasaka.

8/10 Good

Ting Ting Annie

Business traveller
Liked: Cleanliness, staff & service, amenities
The location is excellent. Room is a relatively small but reasonable as compared to the price. The only issue is the TV with only Japanese channels. The CNN channel didn't work throughout my stay.
Stayed 4 nights in Mar 2024
Response from Adhi on 30 Mar 2024
Dear Guest, Thank you for your stay with us at "Centurion Hotel Grand Akasaka". We were pleased to note that you appreciated the location of our hotel, an aspect of our hotel that is preferred by many of our guests. Really thank you so much for your valuable feedback. We are looking forward to welcoming you on your next stay with us. Sincerely. Front（Adhi.)

8/10 Good

Shannon

Stayed 8 nights in Feb 2024
Response from Adhi on 30 Mar 2024
Dear Guest.Thank you so much for your recent stay with us.We are waiting for your next visit with us.Sincerely Centurion Hotel Grand Akasaka.Front : ADHI

10/10 Excellent

Fe

Stayed 1 night in Feb 2024
Response from Adhi on 22 Mar 2024
この度は当ホテルをご利用いただき誠にありがとうございます。次回のご宿泊を心よりお待ち申し上げております。センチュリオンホテルグランド赤坂。アディ

6/10 Okay

Chiaki

Liked: Staff & service, amenities, property conditions & facilities
スタッフサービス、アメニティなと基本の設備は良く問題ない。２月初旬で気温17度の温かい日があったが、部屋の床暖房は入りっぱなし、エアコンが暖房か送風しか設定できず睡眠にはかなり暑かった。
Stayed 3 nights in Feb 2024

6/10 Okay

Emi

Travelled with family
Liked: Staff & service
Disliked: Amenities
The room was average size for Tokyo (small by other standards), but what sold us on this hotel was the location. It was close to the subway station, which made it easy to get around Tokyo.
Stayed 2 nights in Feb 2024
Response from Adhi on 16 Feb 2024
Dear Guest. Thank you so much for your recent stay with us. And thank you so much for your review and we hope to serve you again soon in near future. Centurion Hotel Grand Akasaka. Sincerely Adhi.

10/10 Excellent

Eddy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Beds very comfortable second floor was a Bath House and all around the hotels lots of restaurants/ Bars . Staff is Great.
Stayed 2 nights in Feb 2024
Response from Adhi on 11 Feb 2024
Hello! Dear Guest Thank you so much for your recent stay with us. We know that you have many other option when choosing where to stay in Tokyo. The fact that you choose "Centurion Hotel Grand Akasaka" is great honor for us. We are delighted to note that you appreciated the location of our property , bed as well as staffs performance.Thank you again for your review and we are looking forward to welcoming you on your next stay with us with best services. Sincerely Front Desk (Adhi.)

8/10 Good

Grace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is clean and well-kept. Friendly staff, easy check-in. best is location.
Stayed 4 nights in Jan 2024
Response from Adhi on 7 Feb 2024
Dear Guest.Thank you so much for your recent stay with us.We are so happy to hear that you had a great experience at our property “Centurion Hotel Grand Akasaka”.Your review made our day! Our whole team works very hard to keep customers happy. Thanks again, and we hope to serve you again soon in near future．

10/10 Excellent

Keiko

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Adhi on 4 Feb 2024
この度は当ホテルをご利用いただき誠にありがとうございます。次回のご宿泊を心よりお待ち申し上げております。センチュリオンホテルグランド赤坂。アディ

10/10 Excellent

Brittany Monique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing, would definitely stay again. Very helpful staff and friendly. Close to subway and a bunch of great food restaurants around and open late.
Stayed 10 nights in Jan 2024
Response from Adhi on 30 Jan 2024
Dear Guest.We're thrilled to hear that you had a wonderful stay with us! Your positive feedback really means a lot, and we're so grateful that you took the time to share your experience. Thank you for choosing to stay Centurion Hotel Grand Akasaka and we cant wait to have you back soon.Sincerely Front: ADHI

2/10 Terrible

maximus

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Adhi on 25 Jan 2024
Dear Guest Thank you so much for your recent stay with us.We appreciate for your valuable time to drop the review.SincerelyCenturion Hotel Grand Akasaka.ADHI.

8/10 Good

Matthew

Liked: Cleanliness, staff & service
bathroom smelled a bit, property showed its age a bit. everything else (staff, service) good.
Stayed 3 nights in Jan 2024
Response from Adhi on 25 Jan 2024
Dear Guest Thank you so much for your recent stay with us.We appreciate for your valuable time to drop the review.SincerelyCenturion Hotel Grand Akasaka.ADHI.

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel and convenient location. Room a bit small and old but quiet at night.overall very good.
Stayed 5 nights in Jan 2024
Response from Adhi on 15 Jan 2024
Dear GuestThank you so much for your recent stay with us.We are really appreciate that you loved the hotel location and cleanliness of our services.And we are sorry for that your room size does not meet your expectation. We have bigger room too next time please try with different experience. We are waiting for your next visit with us again in near future.SincerelyCenturion Hotel Grand Akasaka.Front: ADHI

10/10 Excellent

Hans

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Adhi. on 18 Jan 2024
Dear GuestThank you so much for your recent stay with us.We are waiting for your next stay with us.SincerelyCenturion Hotel Grand Akasaka.

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again
The employees were great in helping us with luggage storage after checkout, and freebies such as water bottles, extension cords, and other amenities available in the lobby. The only real item that can be improved is the carpet in our unit. It has seen better days, and it seemed like it needed to be replaced or a deep clean. They did provide slippers to wear in the unit though. I chose this location because of the proximity to the metro station and it did not disappoint. Would stay here again.
Stayed 5 nights in Dec 2023
Response from Adhi on 11 Jan 2024
Dear Guest.Were thrilled to hear that you had a wonderful stay with us! Your positive feedback really means a lot, and were so grateful that you took the time to share your experience. Our hotels services and front staffs performance can meet your expectation is great honor for us and we are happy that you enjoyed with us. Also extremely thank you for your suggestions about the cleanliness about the carpet we will improve as soon as possible.Thank you for choosing to stay at Centurion Hotel Grand Akasaka and we cant wait to have you back soon.Sincerely Adhi.

6/10 Okay

Jeffery

Liked: Staff & service
Bedroom was incredibly small.
Stayed 2 nights in Dec 2023
Response from Adhi on 11 Jan 2024
Dear Guest.Thank you so much for your recent stay with us.And thank you so much for sharing your feedback.We have varieties of room so you can try bigger room next time.We are looking forward to welcoming you on your next stay with us with best services.

8/10 Good

Cameron

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Perfect location. Great amenities.
Hotel is in a great location. Short walk to metro and lots of restaurants and bars close by. Great amenities but room was just a bit small for 2 adults and an 8 year old but would be ideal for a couple. Cleanliness let it down a bit as it was not dusted down very well. Easy fix. We would stay here again no question.
Stayed 3 nights in Dec 2023
Response from Adhi on 11 Jan 2024
Dear Guest.Thank you so much for your recent stay with us.And thank you so much for sharing your feedback about our services and about our location.And we hope to serve you again soon in near future.Sincerely ADHI

10/10 Excellent

Karin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel but the area around is not so lively at night !
Stayed 2 nights in Jan 2024
Response from Adhi on 11 Jan 2024
Dear Guest Thank you so much for your recent stay with us.And thank you for sharing your feedback.SincerelyCenturion Hotel Grand Akasaka.ADHI

10/10 Excellent

tariq, Houston

Stayed 1 night in Dec 2023
Response from Adhi on 25 Jan 2024
Dear Guest Thank you so much for your recent stay with us.We appreciate for your valuable time to drop the review.SincerelyCenturion Hotel Grand Akasaka.ADHI.

8/10 Good

Sebastian, Charlottesville

Stayed 3 nights in Dec 2023
Response from Adhi on 8 Jan 2024
Dear Guest Thank you so much for your recent stay with us.We hope to welcome you in near future.Best Regards.Centurion Hotel Grand Akasaka.

2/10 Terrible

Morris

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was the smallest ever. No service. Conveniently located. Terribly property however! Terrible.
Stayed 7 nights in Dec 2023
Response from Adhi on 8 Jan 2024
Hello! Dear Guest Thank you so much for your recent stay with us. We know that you have many other option when choosing where to stay in Tokyo. The fact that you choose "Centurion Hotel Grand Akasaka" is great honor for us. And also we would like to offer our sincerest apologies for the problem encountered during your stay at our property. We are looking forward to welcome you on your next stay with us with best services and want to provide the awesome experience. Sincerely Front Desk (Adhi.)

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Adhi on 26 Dec 2023
Dear Guest.Thank you so much for your recent stay with us.And thank you so much for your review and we hope to serve you again soon in near future.Centurion Hotel Grand Akasaka.Sincerely Adhi.

8/10 Good

Kean Hoong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Decent
+ Near to Akasaka Station + Near to convenient stores + Available room for 5 + Beds are comfy + Quick check out using card drop - Was directed to the Vintage hotel across the street, and it was rather run-down - Part of room was old, while bed area is ok
Stayed 2 nights in Dec 2023
Response from Adhi on 26 Dec 2023
Dear Guest Thank you so much for your recent stay with us. Appreciate with your positive feedback and we are waiting for your next visit.SincerelyCenturion Hotel Grand Akasaka.

8/10 Good

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Nov 2023
Response from Adhi on 11 Dec 2023
Dear Guest.Thank you so much for your recent stay with us.And thank you so much for your review and we hope to serve you again soon in near future.Centurion Hotel Grand Akasaka.Sincerely Adhi.

8/10 Good

Jiwen, Kent

Stayed 8 nights in Nov 2023
Response from Adhi on 11 Dec 2023
Dear Guest.Thank you so much for your recent stay with us.And thank you so much for your review and we hope to serve you again soon in near future.Centurion Hotel Grand Akasaka.Sincerely Adhi.

6/10 Okay

Cynthia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room is very small and cleanliness can be improved. Otherwise service is very good and location is convenient
Stayed 2 nights in Nov 2023
Response from Adhi on 11 Dec 2023
Dear Guest.Thank you so much for your recent stay with us.And thank you so much for your review and we hope to serve you again soon in near future.Centurion Hotel Grand Akasaka.Sincerely Adhi.

10/10 Excellent

Wai Yan Mandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to trains/subway. Helpful staff. Quiet and good sound isolation between units.
Response from Adhi. on 29 Nov 2023
Dear Guest.Thank you so much for your recent stay with us.We are so happy to hear you had a great experience at our property “Centurion Hotel Grand Akasaka”.Your review made our day! Our whole team works very hard to keep customers happy. Thanks again, and we hope to serve you again soon in near future．Sincerely: ADHI

8/10 Good

Juan Pan

Stayed 8 nights in Nov 2023
Response from Adhi on 17 Dec 2023
Thank you so much for your stay with us.Hope we can serve again in future.Sincerely.ADHI

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Super close to the Akasaka-Mitsuke station. Lots of eating options around the hotel. Great place to stay!
Stayed 5 nights in Nov 2023
Response from Adhi. on 27 Nov 2023
Dear Guest.Thank you so much for your recent stay with us.And thank you so much for sharing your feedback about our services and about our location.We are glad to hear that our front staffs performance exceeded your expectation.We are looking forward to welcoming you on your next stay with us with best services.Sincerely Front : ADHI

6/10 Okay

Paul

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The location is great but the condition of the hotel is sub par. The staff are courteous and hospitable. The overall experience is average at best.
Stayed 5 nights in Nov 2023
Response from Adhi. on 27 Nov 2023
Hello! Dear Guest Thank you so much for your recent stay with us. We know that you have many other option when choosing where to stay in Tokyo. The fact that you choose "Centurion Hotel Grand Akasaka" is great honor for us. We are delighted to note that you appreciated the location of our property and the staff performance. We are waiting for your next visit with us.Sincerely Front (ADHI)

2/10 Terrible

Yeonock

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
When checking in, I was never told that they will charge 3000 yen for a missing card key. Only when I was checking out in a rush they claimed that big amount of money which just seems like their tactic to collect extra cash. Other payment methods were certainly displeased.
Stayed 1 night in Nov 2023
Response from Adhi. on 29 Nov 2023
Dear Guest.Thank you so much for your recent stay with us.And thank you so much for your review, inside the room there is Information and also written about the charge of key card in case lost and its 3000 Yen. We are so sorry for that we didn't explain well at your check-in time and promise not to repeat this in future. We need to go through the hotel policy. Hope you understand.And again we hope to serve you in near future with best services.Centurion Hotel Grand Akasaka.Sincerely Adhi.