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Reviews of Life Suites Loft - CN Tower

4.5 out of 5
Life Suites Loft - CN Tower
20 John Street, Toronto, ON

Reviews

8.2

Very good

Rating 10 - Excellent. 731 out of 1571 reviews" "
Rating 8 - Good. 462 out of 1571 reviews" "
Rating 6 - Okay. 191 out of 1571 reviews" "
Rating 4 - Poor. 96 out of 1571 reviews" "
Rating 2 - Terrible. 91 out of 1571 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nicole

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Life Suites on 2 May 2024
We're delighted to receive your 5-star review! Thank you for choosing to stay with us and for taking the time to share your positive experience. We're thrilled to hear that you had a great stay. If you ever find yourself in the area again, we'd be more than happy to welcome you back. Thanks again for your kind words

10/10 Excellent

Lawrence

Very clean and well equipped.
Stayed 2 nights in Apr 2024
Response from Life Suites on 2 May 2024
Thank you for your wonderful review! We're thrilled to hear that you found our accommodation very clean and well-equipped. Providing a comfortable and convenient experience for our guests is our top priority, and we're delighted that we succeeded during your stay. We hope to welcome you back again in the future.

10/10 Excellent

Tionna

Liked: Cleanliness, property conditions & facilities
Response from Life Suites on 2 May 2024
We're delighted to receive your 5-star review! Thank you for choosing to stay with us and for taking the time to share your positive experience. We're thrilled to hear that you had a great stay. If you ever find yourself in the area again, we'd be more than happy to welcome you back. Thanks again for your kind words

10/10 Excellent

Vincenzo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect
Stayed 1 night in Apr 2024
Response from Life Suites on 29 Apr 2024
We're thrilled to hear that everything was perfect during your stay! Thank you so much for taking the time to share your positive experience with us. It means a lot to our team. We look forward to welcoming you back again soon

8/10 Good

Mj

Liked: Cleanliness, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Life Suites on 30 Apr 2024
Thank you for your review! We're glad to hear that you had a good experience during your stay. Your feedback is important to us, and we'll strive to make your next visit even better. We hope to welcome you back again soon!

10/10 Excellent

Anis

Liked: Cleanliness, property conditions & facilities
Likes good
Stayed 1 night in Apr 2024
Response from The Lifesuites on 28 Apr 2024
Thank you so much for your generous feedback and for rating your experience with us a perfect 5/5! We are thrilled to hear that you had such a wonderful stay. Your satisfaction is our utmost priority, and we look forward to welcoming you back again soon!

8/10 Good

Mohamad

Liked: Cleanliness, property conditions & facilities
All good somehow
Stayed 1 night in Apr 2024
Response from The Lifesuites on 27 Apr 2024
Thank you for taking the time to provide us with your feedback and for rating your experience with us. We appreciate your honesty and are grateful for the opportunity to improve. Please know that we take your feedback seriously and will use it to enhance our services for future guests. We hope to have the opportunity to exceed your expectations in the future.

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy, clean and would come again
Stayed 1 night in Apr 2024
Response from Life Suites on 26 Apr 2024
"Thank you for your wonderful review! We're thrilled to hear that you found your stay easy and clean. We strive to provide a comfortable and hassle-free experience for our guests, and we're delighted that we succeeded during your visit. We would love to welcome you back again in the future. Thank you for choosing to stay with .

6/10 Okay

Felipe Jr

Disliked: Amenities
not great but its ok
Stayed 1 night in Apr 2024
Response from Life Suites on 26 Apr 2024
We appreciate you taking the time to share your feedback with us. We're sorry to hear that your experience was not up to your expectations. We strive to provide exceptional service and accommodations, and we regret that we fell short during your stay. Your feedback is valuable to us, and we will use it to improve and ensure a better experience for our future guests. Please share if there was any specific experience that we can improve on for future guests.

10/10 Excellent

Stacey

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This is our second time booking at this location and both times our stay has been fantastic. It is so easy to check in and so easy to park. It is close to Scotiabank arena which is only a 15 minute walk away. The condo was very clean and exactly as advertised. It had 3 full bedrooms and one bedroom had an ensuite. The living room area was spacious and bright with lots of windows. The balcony off of the two bedrooms was very big.
Stayed 1 night in Apr 2024
Response from Life Suites on 26 Apr 2024
Thank you so much for choosing to stay with us again and for your fantastic review! We're thrilled to hear that your second visit was just as fantastic as the first. It's wonderful to know that you found the check-in process easy and convenient, and that the parking was hassle-free. We're delighted that our location near the Scotiabank Arena was convenient for you, and that you enjoyed the cleanliness and spaciousness of the condo. Your feedback is greatly appreciated, and we look forward to welcoming you back for another fantastic stay in the future!"

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great, centrally located place to stay. Unit was clean and comfortable. Front desk key distribution could be a little more organized.
Stayed 3 nights in Apr 2024
Response from Life Suites on 25 Apr 2024
Thank you for your review! We're glad to hear that you found our place great and centrally located, and that the unit was clean and comfortable for your stay. Your feedback regarding the front desk key distribution is noted, and we apologize for any inconvenience it may have caused. We'll take this into consideration to improve our organization in this aspect. We appreciate your input and hope to welcome you back again in the future

8/10 Good

Julie

Liked: Property conditions & facilities
I love the unit.. great view and is definitely spacious in comparison to a hotel. However, the pillows are flat as a pancake and there’s no fob included. You have to try and get the attention from the concierge to open main doors and tell them to give you access to your floor everytime you need to head back up.
Stayed 1 night in Apr 2024
Response from Life Suites on 26 Apr 2024
Thank you for your kind works and feedback. We are please to know that you loved our spacious suites.. We are sorry to hear that you found flat pillows. We will try to improve the quality of the pillows for future guests. We are sorry to hear that you required extra fob and keys. If we had been informed, we could have provided you with an extra set of keys which would have made your stay more comfortable. We look forward to hosting you again.

10/10 Excellent

Richard

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Lifesuites on 27 Apr 2024
Thank you so much for your generous feedback and for rating your experience with us a perfect 5/5! We are thrilled to hear that you had such a wonderful stay. Your satisfaction is our utmost priority, and we look forward to welcoming you back again soon!

8/10 Good

Saad

Business traveller
Liked: Cleanliness
Everything was great except the bed was ok at best and the bathroom had no toiletries like lotion, only soap.
Stayed 1 night in Apr 2024
Response from Life Suites on 18 Apr 2024
Thank you for taking the time to leave us a review. We're glad to hear that you found our location great and that your overall experience was okay. We're always striving to improve, so if there's anything specific you feel we could do to enhance your experience next time, please don't hesitate to let us know. We hope to have the opportunity to host you again in the future and make your stay even better

10/10 Excellent

Karen

Liked: Cleanliness, property conditions & facilities
Great location for games clean and has a kitchen
Stayed 1 night in Feb 2024
Response from Life Suites on 18 Apr 2024
We're thrilled to hear that you had a wonderful experience during your stay! Thank you so much for the glowing review and for choosing us for your accommodation needs. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to reach out. We look forward to welcoming you back in the future!"

8/10 Good

Alicia

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great place, amazing decor, comfortable beds. Unfortunately the elevators have many issues but not too severely, it can just be frustrating at times. Perfect location for downtown tourism.
Stayed 2 nights in Apr 2024
Response from Life Suites on 18 Apr 2024
Thank you for sharing your experience with us! We're delighted to hear that you enjoyed our great decor and comfortable beds. We apologize for any inconvenience caused by the elevator issues you encountered during your stay. Your feedback is valuable to us, and we'll work diligently to address these concerns and ensure smoother operations in the future. We're glad our location was perfect for your downtown tourism needs. We hope to have the pleasure of hosting you again soon and providing an even more seamless experience.

10/10 Excellent

selena

Stayed 1 night in Apr 2024

10/10 Excellent

Gabriel

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Finding the suite was a bit confusing as it is separated in to Loft and Tower, was not told which we should go to. Had to figure out on our own. Otherwise, this is a great rental. Very clean and comfortable. View is breathtaking, within walking distance to a lot of attractions.
Stayed 2 nights in Mar 2024
Response from Life Suites on 12 Apr 2024
Thank you for your wonderful 5/5 review! We're thrilled to hear that you found our rental to be clean, comfortable, and conveniently located near attractions. Please note that all check-in instructions, including key collection details, are provided in the pre-arrival check-in link shared at the beginning of the booking process. We appreciate your feedback and hope to welcome you back for another great stay!

10/10 Excellent

Ali

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Just the perfect spot
Stayed 1 night in Apr 2024
Response from Life Suites on 12 Apr 2024
Thank you for the fantastic 5/5 review! We're delighted to hear that you had a great experience during your stay. Your satisfaction is our priority, and we hope to have the pleasure of hosting you again in the future. If there's anything specific that made your stay exceptional, please feel free to let us know. We look forward to welcoming you back!

6/10 Okay

Lindon

Travelled with family
Liked: Amenities
Outside Door was broken, bedroom door was hard to move. Garbage instructions were unclear.
Stayed 1 night in Mar 2024
Response from The Life Suites on 14 Apr 2024
Thank you for letting us know . We'll fix these issues promptly to improve your experience. Your feedback is valuable to us.

8/10 Good

James

Stayed 1 night in Apr 2024
Response from Life Suites on 30 Apr 2024
Thank you for your review! We're delighted to hear that you had a positive experience during your stay. Your feedback helps us to continuously improve our services. If there's anything specific you feel we could do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back

6/10 Okay

Jeremy

Stayed 1 night in Apr 2024

8/10 Good

Allyson

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Life Suites on 12 Apr 2024
Thank you for your review. We're glad to hear about your experience. If there's anything we can do to turn your 4-star experience into a 5-star one, please let us know. We're committed to providing the best possible stay for all our guests and value your feedback. We hope to have the opportunity to welcome you back for an even better experience in the future.

8/10 Good

Dwayne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location next to CN Tower with balcony views of tower and lake. Disappointed to be given a suite without sofa bed (our booking was ‘with’ sofa bed which was needed for our family group). Customer services excellent and provided an inflatable mattress instead.
Stayed 4 nights in Apr 2024
Response from The Life Suites on 14 Apr 2024
Thank you for your feedback. We apologize for the oversight regarding the sofa bed in your suite. We're glad our customer service team was able to provide a solution with the inflatable mattress. We hope you still enjoyed the balcony views and the convenience of our location. If there's anything else we can do to improve your experience, please let us know.

10/10 Excellent

Irina

Stayed 2 nights in Apr 2024
Response from Life Suites on 29 Apr 2024
Thank you so much for taking the time to share your positive experience with us. It means a lot to our team. We look forward to welcoming you back again soon

8/10 Good

Jaime

Business traveller, Travelled with group
Liked: Cleanliness
The layout of the suite is practical and comfortable, but the condition of the pullout couch was not satisfactory, it’s uneven and quite worn. There was also a broken lampshade, it’s a small detail but when you walk in and turn on a lamp first thing, the shade shouldn’t fall right off! The location is excellent and convenient, and made up for the small short comings of the room
Stayed 2 nights in Apr 2024
Response from The Life Suites on 14 Apr 2024
Thank you for your feedback. We apologize for the issues you encountered with the pullout couch and the lampshade. We'll address these concerns promptly to ensure a more comfortable experience for our guests. We're glad to hear that you found the layout practical and enjoyed the convenient location. We appreciate your insights and hope to welcome you back for an even better stay in the future!

10/10 Excellent

Harpreet

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Life Suites on 8 Apr 2024
Thank you for your 5-star review! We're delighted to hear that you enjoyed your stay with us. If you have any feedback or suggestions for how we can further improve our services, please feel free to let us know. We hope to have the pleasure of hosting you again in the future!

10/10 Excellent

ishveen

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Life Suites on 8 Apr 2024
Thank you for your 5-star review! We're delighted to hear that you enjoyed your stay with us. If you have any feedback or suggestions for how we can further improve our services, please feel free to let us know. We hope to have the pleasure of hosting you again in the future!

10/10 Excellent

Andres

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
So good
Stayed 2 nights in Apr 2024
Response from The Life Suites on 7 Apr 2024
Thank you for the amazing review and top ratings! We're excited to host you again for another fantastic stay in the future.

10/10 Excellent

Haley

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great communication, it was so nice to have parking so we could walk around and not have to worry about my car.
Stayed 1 night in Apr 2024
Response from Life Suites on 12 Apr 2024
Thank you for the wonderful 5/5 review! We're thrilled to hear that you appreciated our great communication and the convenience of having parking available during your stay. It's our pleasure to provide a worry-free experience for our guests. We hope you enjoyed exploring the area on foot and had a fantastic time overall. We look forward to welcoming you back for another enjoyable stay in the future!

6/10 Okay

Lacey

Liked: Cleanliness
Would have liked a little more direction about parking, and which building I was staying in, floor, room, etc. It took me a long time to find my room. The room itself wasn’t bad except it needed some cosmetic work, like the patches on the walls painted
Stayed 2 nights in Apr 2024
Response from The Life Suites on 7 Apr 2024
Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Your comments are valuable, and we will work on providing clearer directions and addressing the cosmetic issues in our rooms. We hope to welcome you back for an improved experience in the future.

6/10 Okay

Atena

Travelled with family
It was ok
Stayed 4 nights in Apr 2024
Response from The Life Suites on 7 Apr 2024
Thank you for your feedback. We appreciate your insights and hope to exceed your expectations in the future.

10/10 Excellent

Andrea Issanagui

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect. Prime location and the suite was equipped with everything we needed. Enough towels, pillows and covers for three people that we booked for. The bed and couch were comfortable. We appreciated having a coffee machine AND coffee. I would definitely recommend and I think the bad comments are just people who didn’t read the instructions the property sent in advance for checkin instructions.
Stayed 4 nights in Mar 2024
Response from Life Suites on 5 Apr 2024
Thank you for your fantastic 5-star review! We're thrilled to hear that everything was perfect during your stay. It's great to know that you found our location prime and that the suite had everything you needed. We're glad that there were enough towels, pillows, and covers for your guests, and that you found the bed and couch comfortable. We're delighted that you appreciated the coffee machine and coffee provided. Thank you for recommending us, and we appreciate your understanding about the importance of reading the check-in instructions sent in advance. We hope to welcome you back again soon!

10/10 Excellent

Sunidhi

Good
Stayed 1 night in Apr 2024
Response from The Life Suites on 7 Apr 2024
Thank you for the amazing review and top ratings! We're excited to host you again for another fantastic stay in the future.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, clean and comfortable apartment.
Stayed 3 nights in Mar 2024
Response from Life Suites on 1 Apr 2024
Thank you for the outstanding 5/5 review! We're delighted to hear that you enjoyed our excellent location and found the apartment clean and comfortable. Your satisfaction is our top priority, and we look forward to welcoming you back again soon!

4/10 Poor

Yuen Gon

Stayed 2 nights in Mar 2024

10/10 Excellent

Jenny

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Life Suites on 2 Apr 2024
Thank you for the fantastic 5-star review! We appreciate your positive feedback and are delighted that you enjoyed your stay with us. If you have any additional comments or suggestions, please feel free to share. We look forward to hosting you again in the future!

10/10 Excellent

Normaris

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Life Suites on 2 Apr 2024
Thank you for your 5-star review! We appreciate your positive feedback and hope to welcome you back again in the future. If you have any suggestions for how we can further improve our services, please feel free to let us know.

10/10 Excellent

Sunta, Ottawa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The cleanning environnement and the instructions about our stay was clear. It will be good to have some flyers about the activities area like shopping, restaurant choice nearby and bus transportation.
Stayed 2 nights in Mar 2024
Response from Life Suites on 1 Apr 2024
Thank you for the wonderful 5-star review! We're glad to hear that you found the cleaning environment satisfactory and that the instructions for your stay were clear. Your suggestion about providing flyers for nearby activities, shopping, restaurants, and bus transportation is greatly appreciated and will be taken into consideration for future improvements. We hope to welcome you back again soon!

6/10 Okay

ronnie

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from The Life Suites on 7 Apr 2024
Thank you for your feedback. We appreciate your insights and hope to exceed your expectations in the future.

10/10 Excellent

Jheanell

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We had a 1 night stay to catch a Leaf game and then go to the Hockey Hall of Fame the next morning. The condo was exactly what we needed. Walking distance to the rink and restaurants, comfortable, and clean. Check in and out was easy and the concierge was helpful.
Stayed 1 night in Mar 2024
Response from Life Suites on 1 Apr 2024
Thank you for the outstanding 5-star review! We're thrilled to hear that our condo was exactly what you needed for your quick stay to catch a Leaf game and visit the Hockey Hall of Fame. It's fantastic to know that our convenient location, cleanliness, and comfort met your expectations. We're glad that the check-in and check-out process was easy for you and that our concierge was helpful during your stay. We hope to welcome you back again soon for another enjoyable visit!

2/10 Terrible

Irene

Stayed 4 nights in Mar 2024

10/10 Excellent

Hollie

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay here. Will be back next time we are in the area. Great communication and location. Easy parking and check in. Highly recommend.
Stayed 3 nights in Mar 2024
Response from Life Suites on 28 Mar 2024
Thank you for the fantastic 5-star review! We're delighted to hear that you enjoyed your stay with us and that our communication, location, parking, and check-in process met your expectations. We appreciate your recommendation and look forward to welcoming you back next time you're in the area!

8/10 Good

Kristen

Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities
Location location location. I would stay here again just for where it’s situated. It was convenient to get around and lots of major attractions are right across the street. They are VERY STRICT about check in time. So unless you’re willing to pay, don’t bother. Parking garage is a bit of a maze as well but we figured it out relatively well after some hiccups. Building is hot hot hot. It’s spring and their air conditioning isn’t turned on yet and the rooms were 25 degrees even with the fan on. I had to sleep with the balcony door open to get the space to cool down. It is very nice there is a balcony and gives you some outside space to look up to the CN tower and over to the Jays Stadium. We had issues with the key fobs working on the main entryway and you must use your fob in the elevator to get to your floor. Safe but a hassle when traveling with others on other floors to try to meet you. Even the stairwell was locked to the other floors. But if a gong show. Overall would stay there again.
Stayed 2 nights in Mar 2024
Response from Life Suites on 27 Mar 2024
Thank you for sharing your feedback with us. We're delighted that you found our location convenient and enjoyed the nearby attractions. We offer early check-in as an additional option for guests who wish to avail of it, and they can purchase this service with us.Regarding the thermostat settings, we apologize if there was any confusion. Instructions were provided to you through our pre-arrival check-in link. However, if you required assistance with this, we would have been more than happy to help. Please don't hesitate to reach out to us in the future for any assistance you may need.As for the key fobs, they are utilized for elevator access to ensure the security and safety of all our guests on their respective floors.We appreciate your valuable feedback, and we look forward to the opportunity to host you again in the future, providing an even better experience. Thank you once again for choosing to stay with us.

10/10 Excellent

Christine

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
The property was quiet and clean with a great view. We loved seeing the CN tower lit up at night. It was also easy to walk to many neighborhoods. We walked to the CN Tower and Aquarium just across the street, it was only a mile to China Town, Eaton Station, and there were many local coffee shops and eateries on the way.
Stayed 2 nights in Mar 2024
Response from Life Suites on 27 Mar 2024
Thank you for your wonderful 5-star review! We're delighted to hear that you enjoyed your stay and appreciated the quiet, clean surroundings and the stunning view of the CN Tower. It's fantastic that you were able to explore the nearby neighborhoods and attractions on foot, including the CN Tower, Aquarium, and Chinatown. We're glad you found our location convenient for accessing local coffee shops and eateries. We hope to welcome you back for another enjoyable stay in the future!

10/10 Excellent

Maria Rowena

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Life Suites on 27 Mar 2024
We're grateful for your fantastic 5-star review! Creating a welcoming and comfortable environment is our goal, and we're thrilled to hear that you felt right at home during your stay. Thank you for choosing us, and we look forward to hosting you again in the future!

10/10 Excellent

Raiyan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was different from other hotels. It felt more like a home
Stayed 2 nights in Mar 2024
Response from Life Suites on 27 Mar 2024
Thank you for your excellent 5-star review! We're thrilled to hear that you found your stay with us to be a unique and homely experience. Creating a comfortable and welcoming atmosphere is our top priority, and we're delighted that you felt right at home during your time with us. We hope to have the pleasure of welcoming you back again soon!

8/10 Good

Stephen, Travelers Rest

Stayed 2 nights in Mar 2024
Response from The Life Suites on 14 Apr 2024
Thank you for your feedback! We're glad you enjoyed your stay overall. If there's anything specific we can improve upon to earn that extra star next time, please feel free to share. We appreciate your insights and hope to welcome you back soon!

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
It was very convenient for our trade show. Thank you.
Stayed 3 nights in Mar 2024
Response from The Life Suites on 24 Mar 2024
Thank you for your glowing review! We're delighted that you had such a positive experience with us.

8/10 Good

john

Stayed 2 nights in Feb 2024
Response from The Life Suites on 24 Mar 2024
Thank you for your positive review and for choosing us for your stay! We're glad you had a great experience overall. If there's anything specific you think we can improve upon, please don't hesitate to let us know. We look forward to welcoming you back in the future!