2/5 Poor
Sarah
19 Jun 2021
Liked: Cleanliness
Disliked: Staff & service, room comfort
Avoid
I am so disappointed. my partner and I are nurses who have been working all through Covid and waited a long time for this break. It started when my partner had booked a massage for me with a lovely young lady however, when this lady went to prepare the massage room for me her colleagues began speaking in an extremely rude manner about her. I found this very unprofessional. When I went in to get the massage I noticed the relaxing music was loud but didn’t mind however I found out this was because every time the music went quiet all I could hear was the same two colleagues talking extremely loud outside the room. The massage itself was lovely and the girl who did it had an excellent manner. My partner and I then went to use the pool and it was cold as well as the steam room having no steam! We were told by those with memberships that this was a regular occurrence. Feeling a bit disappointed we went to our room that night and were then woken up at 7am by glass bottles crashing as bins were being collected directly beneath our room. We were very upset as this was not at all what we had hoped for when we booked a relaxing break away. I then went to the desk and requested to speak with the manager to voice my concerns and upset and was not given the manager but a different member of staff and when we expressed our upset we were told the leisure centre was nothing got to do with them and there’s no other times for the bins to be collected and thanked for our feedback with no apology
Stayed 2 nights in Jun 2021