6/10 Okay
Paul
12 Nov 2022
Liked: Property conditions & facilities
Disliked: Staff & service
Everything was beyond excellent until……..on the third day of my stay an overbearingly officious restaurant manager interrupted my dinner to inform me that the table I was given was reserved. After two attempts to explain that I had been placed by a waitress at the table and that I had indeed pointed out to her that there was a reserved sign on it. Upon explaining to the manager that this conversation had taken place he did a u turn and blamed his interrupting my dinner on a miscommunication with the waitress. ( He hadn’t asked her in my view), he apologised (once) and I was able to continue my dinner in peace. At one stage of the interruption he even asked how long the football game playing on the tv had to go and could I leave at that point!!! In conclusion this experience left me feeling somewhat embarrassingly singled out in a busy restaurant as though I was some random interloper who had walked in off the street instead of a guest in the hotel! This was exacerbated when I was unable to charge my meal to my room and made to pay by credit card! In fact putting this experience in writing has rekindled my initial confused disappointment and I would not feel comfortable about ever wishing to book there again nor would I advise any of my friends who were in Galway for their annual Basketball Masters Tournament , as was I to do so.
Paul
Stayed 4 nights in Nov 2022