Garden

Reviews of Pembroke Inn

3 out of 5
Pembroke Inn
117 Pembroke St, Toronto, ON

Reviews

7.8

Good

Rating 10 - Excellent. 357 out of 1001 reviews" "
Rating 8 - Good. 337 out of 1001 reviews" "
Rating 6 - Okay. 143 out of 1001 reviews" "
Rating 4 - Poor. 82 out of 1001 reviews" "
Rating 2 - Terrible. 82 out of 1001 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Pembroke Inn is incredibly convenient for us visiting our students at TMU. The room was a little snug but the queen bed and bathroom were very nice. The lounge area was very nice.
Stayed 1 night in Apr 2024
Response from Regards, Pembroke Inn on 27 Apr 2024
Thank you for the feedback. It means a lot.

10/10 Excellent

Fatene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Regards, Pembroke Inn on 27 Apr 2024
Thank you for the feedback. It means a lot.

10/10 Excellent

Mohamed Pierre

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great :)
Stayed 1 night in Apr 2024
Response from Regards, Pembroke Inn on 27 Apr 2024
Thank you for the feedback. It means a lot.

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Pembroke Inn on 25 Apr 2024
Thank you so much for the review. We're delighted to hear that you had a fantastic experience with our services

6/10 Okay

Hope

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Pembroke Inn on 23 Apr 2024
Thank you so much for the review

10/10 Excellent

Heather

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing stay here. The location was great, everything was a short walking distance/ Uber ride away. The rooms were clean and nice. The front desk staff went above and beyond, helped me carry my heavy luggage up to my room, and were very attentive, checking in on me to see if i needed anything. For the price, it is awesome, and exceeded my expectations! Thank you!
Stayed 1 night in Apr 2024
Response from Regards, Pembroke Inn on 21 Apr 2024
Thank you for the feedback. t means a lot.

8/10 Good

Rhys

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Pembroke Inn on 23 Apr 2024
Thank you so much for the review

10/10 Excellent

Maryann

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a great affordable option!
Stayed 1 night in Apr 2024
Response from Regards, Pembroke Inn on 21 Apr 2024
Thank you for the feedback. t means a lot.

10/10 Excellent

lajapathi Roy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are always there to help. Easy access to transportation and dining.
Stayed 3 nights in Apr 2024
Response from Pembroke Inn on 30 Apr 2024
Thank you so much for the review. Waiting for your next visit to Toronto.

10/10 Excellent

Mary Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice up to date room. Staff are great and helpful.
Stayed 1 night in Apr 2024
Response from Pembroke Inn on 19 Apr 2024
Thank you so much for the review. It means a lot to us.

4/10 Poor

Yousuf

Disliked: Cleanliness, staff & service, property conditions & facilities
So the restroom it’s was so tiny
Stayed 1 night in Apr 2024
Response from Regards, Pembroke Inn on 20 Apr 2024
Thank you for the feedback. We would definitely address all your concerns.

6/10 Okay

Paul

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Regards, Pembroke Inn on 16 Apr 2024
Thank you for the feedback.

10/10 Excellent

Lourdes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Regards, Pembroke Inn on 16 Apr 2024
Thank you for the feedback. It means a lot.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Regards, Pembroke Inn on 16 Apr 2024
Thank you for the feedback. It means a lot.

8/10 Good

Jabulani

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
slay
Stayed 1 night in Apr 2024
Response from Regards, Pembroke Inn on 12 Apr 2024
Thank you for the feedback. It means a lot.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Good basic accommodation. Excellent value for downtown Toronto.
Stayed 2 nights in Apr 2024
Response from Regards, Pembroke Inn on 12 Apr 2024
Thank you for the feedback. It means a lot.

8/10 Good

Peter J

Travelled with partner
Liked: Cleanliness, staff & service
Very friendly and helpful staff - I cannot stress this enough. Clean room. Served well as lower cost alternative to expensive, more updated hotel chains in downtown. Basic, clean and comfortable room for short term stay - not fancy but neither are their rates.
Stayed 1 night in Apr 2024
Response from Regards, Pembroke Inn on 12 Apr 2024
Thank you for the feedback. It means a lot.

10/10 Excellent

Brooke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. Room was very basic but nice. Ive already booked a couple more stays here.
Response from Pembroke Inn on 10 Apr 2024
Thank you so much for the review and we extremely joyful to know that we meet your expectation. Thank you for the support and kind words. Exited for your next stay.

8/10 Good

Yutong

Liked: Cleanliness, staff & service, amenities
A very no-fuss place to stay. The noise insulation is not good and you will hear everything from neighbouring rooms.
Stayed 4 nights in Apr 2024
Response from Regards, Pembroke Inn on 10 Apr 2024
Thank you for the feedback.

10/10 Excellent

Aleesha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome service and cute digs
Stayed 1 night in Apr 2024
Response from Regards, Pembroke Inn on 10 Apr 2024
Thank you for the feedback. It means a lot.

8/10 Good

Matthew

Liked: Cleanliness, staff & service
No parking
Stayed 1 night in Apr 2024
Response from Regards, Pembroke Inn on 10 Apr 2024
Thank you for the feedback.

10/10 Excellent

Angeles

Stayed 1 night in Mar 2024
Response from Pembroke Inn on 9 Apr 2024
Thank you for the review . We're delighted to hear that you had a fantastic experience with our customer service. We look forward to welcoming you back again in the future

4/10 Poor

James

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Just not convenient
Stayed 1 night in Apr 2024
Response from Regards, Pembroke Inn on 7 Apr 2024
Thank you for your feedback. We appreciate your input and are committed to improving our services.

6/10 Okay

ALEN

Stayed 1 night in Apr 2024
Response from Pembroke Inn on 10 Apr 2024
Thank you so much for the review.

6/10 Okay

Laura

Business traveller
Disliked: Amenities
It was noisy. I was given the room on the first floor closest to the front desk. I booked ahead of time, yet the staff told me it was based on availability. Comfortable bed. I attached the "towels only" tag on door, but they ignored it and cleaned all my stuff anyway. The neighborhood is sketchy, but the staff mentioned it's safe. You can hear everything said at the front desk. An old man kept staring at me and watching me as i was checking in. Fun.
Stayed 2 nights in Apr 2024
Response from Regards, Pembroke Inn on 7 Apr 2024
Thank you for your feedback. We appreciate your input and are committed to improving our services.

10/10 Excellent

Tadese

Liked: Cleanliness, amenities
Clean and good services
Stayed 1 night in Apr 2024
Response from Pembroke Inn on 9 Apr 2024
Thank you so much for the review. We're delighted to hear that you had a fantastic experience with our services

10/10 Excellent

Sandra

Good for the price. Clean. Good staff. Close to Downtown
Stayed 5 nights in Mar 2024
Response from Pembroke Inn on 4 Apr 2024
Thank you so much for the review. We are so glad that you enjoyed the service provided and found value in it.We hope to see you on your next visit.Warm regards,

4/10 Poor

Yousuf

Disliked: Cleanliness, property conditions & facilities
It’s was horrible so the restroom it’s was bad condition.
Stayed 1 night in Mar 2024
Response from Pembroke Inn on 28 Mar 2024
Thank you for sharing your recent experience with us. We're disappointed to learn about the condition of the restroom during your visit. Your comfort and satisfaction are our top priorities, and we regret that we fell short of meeting your expectations in this regard.We do want to mention that upon our subsequent checks, we didn't find any issues with the restroom facilities. However, we understand that your experience may have been different, and we apologize for any discomfort you may have experienced.We encourage guests to inform our front desk staff of any issues they encounter during their stay, as we are always eager to address concerns promptly. Had we been made aware of the situation, we could have swiftly arranged for a room change or taken immediate action to rectify the problem.Nevertheless, your feedback is invaluable to us, and we will use it to improve our services and facilities moving forward. We sincerely apologize for any inconvenience caused and hope to have the opportunity to better serve you in the future.

8/10 Good

Selma

Stayed 1 night in Mar 2024
Response from Regards, Pembroke Inn on 15 Apr 2024
Thank you for the feedback.

2/10 Terrible

Djamel

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely not worth the price . The “room” I should say half room. Do not recommend
Stayed 1 night in Mar 2024
Response from Regards, Pembroke Inn on 25 Mar 2024
Thank you for your feedback. We appreciate your input and are committed to improving our services.

8/10 Good

Anira

Stayed 1 night in Mar 2024
Response from Pembroke Inn on 2 Apr 2024
Thank you so much for the review. It means a lot to us

8/10 Good

Bryan, Syracuse

Liked: Cleanliness, staff & service
Good for the price and very walkable
Stayed 1 night in Mar 2024
Response from Regards, Pembroke Inn on 12 Mar 2024
Thank you for your feedback and for choosing to stay with us! We're thrilled to hear you had a great experience. Looking forward to welcoming you back.

2/10 Terrible

Ellen

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So Tiny. No elevator. Basement room?! Would never stay again for the price Basically a hostel for hotel price
Stayed 1 night in Mar 2024
Response from Regards, Pembroke Inn on 12 Mar 2024
Thank you for your feedback. We appreciate your input and are committed to improving our services.

10/10 Excellent

Aayushmaan

Stayed 1 night in Mar 2024
Response from Regards, Pembroke Inn on 31 Mar 2024
Thank you for the feedback. It means a lot.

6/10 Okay

Aman

Stayed 3 nights in Mar 2024
Response from Regards, Pembroke Inn on 31 Mar 2024
Thank you for the feedback.

6/10 Okay

Peter

Liked: Cleanliness
My room was very hot and although I kept the air on all night it never got much better. Window doesn't open. Not a great location.
Stayed 1 night in Mar 2024
Response from Regards, Pembroke Inn on 10 Mar 2024
Thank you for your feedback. We appreciate your input and are committed to improving our services.

4/10 Poor

Baraka

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property is good but customer service is ver poor!
Stayed 2 nights in Mar 2024
Response from Regards, Pembroke Inn on 10 Mar 2024
Thank you for your feedback. We appreciate your input and are committed to improving our services.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Pembroke Inn on 7 Mar 2024
Thank you so much for the review.

10/10 Excellent

Miguel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly a great place to stay if youre lookig for a hotel in Downtown Toronto. For the price, its pretty worth it being near transportation and Eaton Centre. Friendly front desk people as well
Stayed 1 night in Feb 2024
Response from Pembroke Inn on 28 Feb 2024
Thank you so much for taking the time to share your positive experience! We're delighted to hear that you found our hotel to be a great choice in Downtown Toronto. It's wonderful to know that our convenient location near transportation and Eaton Centre added value to your stay. Our team at the front desk is thrilled to receive your kind words, and we appreciate your recognition of their friendliness. We look forward to welcoming you back for another enjoyable stay in the future!

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, helpful and efficient staff and check in. Room very clean.
Stayed 1 night in Feb 2024
Response from Regards, Pembroke Inn management on 26 Feb 2024
Thank you for your feedback and for choosing to stay with us! We're thrilled to hear you had a great experience. Looking forward to welcoming you back soo

8/10 Good

Darryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A charming and quaint property that's great for its price despite its location. The staff I interacted with were friendly.
Stayed 1 night in Feb 2024
Response from Regards, Pembroke Inn on 26 Feb 2024
Thank you for the feedback. It means a lot.

10/10 Excellent

Shriyan

Stayed 1 night in Feb 2024
Response from Pembroke Inn on 22 Mar 2024
Thank you so much for the review.

10/10 Excellent

Samridh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Pembroke Inn on 21 Feb 2024
Thank you for your feedback and for choosing to stay with us! We're thrilled to hear you had a great experience. Looking forward to welcoming you back soo

8/10 Good

SHAINA

Liked: Cleanliness, staff & service
Nice room and great front staff. Easily adjustable temperatures in the room. If you are on the 1st floor you can easily hear the hallway but not very busy so it was nice. Very clean and comfortable bed.
Stayed 1 night in Feb 2024
Response from Regards, Pembroke Inn on 17 Feb 2024
Thank you for the feedback. We would definitely address all the concerns mentioned. Hope to see you again on your next trip.

2/10 Terrible

Ryan

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The price was right at about $120, but between 6am and 9am there was so much shouting and carrying on by the hotel staff that I wasn't able to rest. My window faced their rear parking lot where there was a lot of noise from people too.
Stayed 1 night in Feb 2024
Response from Regards, Pembroke Inn on 17 Feb 2024
Thank you for taking the time to share your feedback. We apologize for the challenges you experienced during your stay at our hotel. We hope that you might consider giving us another chance to provide you with an improved and more enjoyable stay in the future.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Regards, Pembroke Inn on 17 Feb 2024
Thank you for your feedback and for choosing to stay with us! We're thrilled to hear you had a great experience. Looking forward to welcoming you back soo

8/10 Good

jorge

Stayed 2 nights in Feb 2024
Response from Regards, Pembroke Inn on 22 Mar 2024
Thank you for the feedback. It means a lot

8/10 Good

Marie A.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, very accommodating! Did not like parking on the street, wanted to go get food but was afraid to loose my parking spot!
Stayed 1 night in Feb 2024
Response from Pembroke Inn on 8 Feb 2024
Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our staff to be great and accommodating. Providing exceptional service is our top priority, and we are pleased to learn that we met your expectations in this regard.We understand your concern regarding parking on the street. While we do offer limited on-site parking, we recognize that it may not always be sufficient for our guests' needs. We apologize for any inconvenience this may have caused during your stay.We value your feedback and will certainly take it into consideration as we strive to improve our services and facilities. We appreciate your patronage and hope to have the opportunity to welcome you back in the future.Warm regards,

10/10 Excellent

SHUSEI

Travelled with group
perfect
Stayed 1 night in Feb 2024
Response from Pembroke Inn on 7 Feb 2024
Thank you so much for taking the time to leave us such a glowing review! We are thrilled to hear that you enjoyed your stay with us and that we were able to meet your expectations. Your perfect score means the world to us and serves as a great motivation for our team to continue delivering exceptional service to all our guests.We strive to create memorable experiences for every guest, and we are delighted that you found our hotel to be a five-star experience. If your travels bring you back to Toronto, we would be honored to welcome you again for another fantastic stay.Warm regards