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Reviews of Hotel-Restaurant Ketterer am Kurgarten

Hotel-Restaurant Ketterer am Kurgarten
Friedrichstraße 7, Triberg im Schwarzwald, BW

Reviews

9.0

Wonderful

Rating 10 - Excellent. 29 out of 50 reviews" "
Rating 8 - Good. 15 out of 50 reviews" "
Rating 6 - Okay. 5 out of 50 reviews" "
Rating 4 - Poor. 0 out of 50 reviews" "
Rating 2 - Terrible. 1 out of 50 reviews" "

9.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Kelly

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This property is in a good location and reasonably priced, but lacks customer relations. We arrived several hours early and we’re told we could not check in until 3 - it’s the only place we couldn’t check in early, but it’s possible the room was not ready, so that’s not a big deal. It was obvious that we would go explore, especially since the waterfall is across the street. We paid admission to the waterfall and museum while we waited only to find out the hotel gives a free admission pass to those to their guests. As a paying guest they could have given us the passes and told us to explore until the room was ready since we are their guest that day.
Stayed 1 night in Oct 2023

10/10 Excellent

Beth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a family affair, and they do a great job of it. It’s clean, the staff were very friendly and the restaurant’s food was fabulous. Car parking was on the street which was a bit difficult, and it was about a mile outside of downtown. But this kept it quiet and did help with the street parking.
Stayed 1 night in Oct 2023

6/10 Okay

Dennis

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Some confusion with the check-in as we never received the information so did not know that we needed a code to get in. We received assistance fairly quickly - a suggestion to improve the speaker system as it was hard to hear. Great location - right across from falls and trail system.
Stayed 2 nights in Sep 2023

8/10 Good

Stacy

Stayed 2 nights in Sep 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

WILLIAM

Liked: Cleanliness, amenities, property conditions & facilities
Hotel offers free admission to the Triberg Waterfall and the Black Forest Museum—both are in close walking distance. Just don't show up 20 minutes before check-in, or you'll be lectured.
Stayed 1 night in Jun 2023

10/10 Excellent

Colleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place.
Stayed 2 nights in Jul 2023

10/10 Excellent

Shawnna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was our first stop in our Germany/Austria road trip. The room was very nice with a comfortable bed and separate seating area. The windows fully opened to a gorgeous view over town. With the windows open you could hear the birds singing and the river flowing close by. Very close to downtown, walkable to many shops and a trail to the waterfall is right outside the door (up the steps across the street). We enjoyed a buffet style breakfast in the morning with many excellent food and drink options. We will stay here again on our next trip.

10/10 Excellent

Rosaura

Stayed 1 night in Mar 2023

8/10 Good

Coleman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived very late at the hotel, but was able to contact the management to get our room key promptly. The room was cozy and offered an amazing view of the valley, I wish we had had the time to spend a few more hours in Triberg. The hotel is right across the street from the path to the falls, I do recommend taking the opportunity to visit.

10/10 Excellent

TIMOTHY, Chula Vista

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend to all. The staff, location and service were first rate. An exceptional value for all travelers.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2022

10/10 Excellent

Yuwan, West Covina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very sweet and cute hotel with beautiful view.
Stayed 1 night in Sep 2022

10/10 Excellent

Alexandra

Stayed 2 nights in Sep 2022

10/10 Excellent

Gert de

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Everything was great! Best was the 2-min walk to the waterfall and 5-mins to the museum(town center). When staying at this hotel you get free entry tickets to visit the waterfall and the museum. Thanks for the great stay!
Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing views and comfortable rooms
The view from the hotel is so amazing, totally worth it for the view. The staff are really friendly! And it includes a free ticket to the waterfall and the Schwarzwald museum! It's so close to the waterfall as well!!! Great location in Triberg
Stayed 1 night in Jun 2022

6/10 Okay

chase

Stayed 1 night in Jun 2022

10/10 Excellent

Daniel, Ramsgate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, informative staff. Clean and great facilities.
Stayed 1 night in Jun 2022

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
The location was perfect - right near the waterfall. We arrived early but the staff helpfully checked our luggage and thought to arrange for our guest cards, which we used for the museum and waterfalls. Breakfast was great, and the staff again allowed us to check baggage as our transportation arrived after checkout. The room was clean and just right. We were pleased to stay in a family-run hotel as we emerge from the lockdowns.
Stayed 1 night in Apr 2022

8/10 Good

Neil

Stayed 1 night in Feb 2022
Response from Hotel Ketterer on 7 Mar 2022
Herzlichen Dank für Ihr Feedback.

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good quality restaurant-hotel
Our family of 3 had a nice short stay at Ketterer between Christmas and New Year. Classic restaurant-hotel in a great location just off the main road through Triberg. 500m from the entrance to waterfalls. Our room was in the Annex (5m up the road) and had a great view over town. We paid for breakfast (simple) and a baby cot.
Stayed 2 nights in Dec 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Nos quedamos solo una noche la ubicación es perfecta y el estilo también. Nos toco una habitación en un edificio allado del principal con una vista impresionante era la numero 14 todo estubo bien hasta que vimos a una señora asomada por nuestro balcón luego la misma nos tocó la puerta y nos mandó a bajar el televisor y yo que estaba en una reunión remota con mi trabajo me mandó a callar en este edificio vive parte de la familia y creo que me toco la abuela fue muy grocera el ambiente y la vista eran muy románticos pero todo los planes románticos se fueron al piso
Stayed 1 night in Jul 2021

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy to find, everybody was super helpful and nice. We were able to park in their parking lot for free. We had breakfast and dinner at the restaurant at hotel(charge for all meals), it was very good. Also the location was close to waterfall with lots of walking and to city center. I would recommend this hotel
Stayed 2 nights in Jul 2021

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just Right
Our room was very clean. Great shower. Nice view. Owners are very kind. We would definitely stay again!
Stayed 2 nights in Jun 2021
Response from Markus Ketterer on 16 Jun 2021
Sehr geehrter Gast, herzlichen Dank für Ihre Bewertung. Wir freuen uns sehr das es Ihnen bei uns gefallen hat. Wir freuen uns Sie wieder bei uns begrüßen zu dürfen. Bleiben Sie gesund.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Hotel Ketterer on 29 Aug 2020
Vielen Dank für Ihre Bewertung und Ihren Besuch.

8/10 Good

Jürgen

Liked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Jean-Charles

Stayed 1 night in Oct 2023

10/10 Excellent

Eicke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hübsches Hotel im Familienbetrieb, nettes Personal, sehr zentral gelegen, genau gegenüber der Triberger Wasserfälle. Tolle Aussicht vom Zimmer auf die Stadt. Alles Top, gerne wieder!

10/10 Excellent

Silvia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel assolutamente consigliato per la pulizia e la gentilezza dello staff. Si trova a 2 minuti a piedi dalle cascate e dalla via principale del paese.
Stayed 2 nights in Aug 2023

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel at walking distance to centre.
Charming hotel just outside the busy tourist streets but close to waterfalls. Light room with big windows overlooking the valley (see photo). Friendly staff.
Stayed 1 night in Aug 2023

8/10 Good

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ottima la vista su Triberg , Il salotto é in un ambiente tutto finestrato molto rilassante . Non mi è piaciuto il bagno ..
Stayed 1 night in Jul 2023

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prima!
Stayed 1 night in Jul 2023

2/10 Terrible

Waltraud

Liked: Cleanliness, property conditions & facilities
Gutes Preis Leistungsverhältnis. Top Lage. Mein Zimmer lag direkt an der Straße und war entsprechend laut. Die Einrichtung war gut und gepflegt. Das Frühstück war ok. Der Service beim Frühstück sehr kaltherzig. Alles in allem kann das Hotel weiter empfehlen.
Stayed 5 nights in Jul 2023

10/10 Excellent

Ilja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

6/10 Okay

Maria

Disliked: Staff & service, amenities
El hotel es muy lindo y como n buena vista y ubicación. Una pena que mi habitación estába al lado de la calle, sin vista y ruidosa. El personal muy antipático y amargado. No pude dejar mi equipaje hasta las 11 y media para ir habiendo dejado la habitación a las 9 y 30. Dijeron que cerraban a las 10 y media am. Dónde se vio?
Stayed 1 night in May 2023

10/10 Excellent

Birgit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Uns hat restlos alles gefallen.
Stayed 1 night in Dec 2022

8/10 Good

Christoph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

8/10 Good

Ulrike

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schönes kleines Hotel mit freundlichem Personal, allerdings etwas teurer.
Stayed 1 night in Sep 2022

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio del restaurante No era muy bueno pero el hotel muy limpio la señora de la recepción muy amable
Stayed 1 night in Aug 2022

10/10 Excellent

Francisca

Muy céntrico . Las habitaciones muy bien
Stayed 1 night in Jul 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

10/10 Excellent

Pompeyo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Está a dos cuadras de las cascadas y área turística.
Stayed 1 night in Sep 2021

8/10 Good

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mein Aufenthalt dirt war sehr angenehm, das Perosnal war nett und zuvorkommend. Gerne wieder.
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Der blick in den Garten und in die Natur. Das Zimmer hatte alles was man braucht. Ein sehr bequemes bett.
Stayed 2 nights in Oct 2020

6/10 Okay

Verified traveller

Stayed 2 nights in Oct 2020

8/10 Good

Kaj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok hotel, stort værelse men lidt gammelt og umoderne. Mangler aircondision. Byen er lidt kedelig og restauranterne lukker tideligt. Fint at der er gratis adgang til vandfaldet.
Stayed 1 night in Jul 2020