Troutbeck Holidays

Staff were amazing and helpful, very kind and allowed me to upgrade to a suite as I was there for a special occasion. The hotel itself is beautiful and I love the decor however a downside was no room service and their QR code has not been updated to the new downstairs restaurant TYGA. Also housekeeping did not make the bed during my stay of 3 nights (1 day I put a do not disturb sign) which isn’t what I’m used to. Overall a good experience but there could be some things made better.

Second time I’ve stayed and the hotels isn’t as good anymore, no restaurant or bar on site used to be a great venue with a buzz about it but now it’s dead, breakfast is mediocre but staff still very friendly. Had a room on mezzanine which wasn’t great

On the description it said bath robes and towels etc but upon arrival there wasn’t robes. One of the workers was very rude as well and wasn’t professional. He didn’t know the reason of why I was there and didn’t treat me with respect nor kindness. This was very disappointing because everything else was okay. I asked about if I can screen mirror on the tv when the tv clearly showed that u can screen mirror and he was blunt and was saying I was wrong that they wasn’t smart tv (which they wasn’t but that wasn’t what I was asking) apart from one of the staff members letting the place down everything else was fine. The other staff members were very helpful and nice.