Trujillo Alto Hotel Guide - Hotels with Pool in Trujillo Alto, San Juan

"Yes"

"Basic hotel room but very convenient to the airport."

"There was only one elevator working in main lobby. We only found out about the other elevator option from another guest which was at the far end of the building near the pool. The tile floor in the room was very slippery when we arrived, not cleaned properly. The TV set was poor quality, bad reception unclear picture and sound, analog. Lighting wasn't working in several areas. The shower was filthy and shelves were broken that are supposed to hold soap, shampoo etc. The staff was rude and didn't explain how reserved area at the pool and hot tub were supposed to be rented by a third party."

"Two days in a row we did not get any towels m. Our room was clean but literally zero towels. We called and it took an hour the first time and the second time took more than 2 hours, several calls , and 2 front desk visits. With two small kids in wet bathing suits including myself we could not make our dinner reservations without being able to take showers. Room smelled moldy and staff was not friendly at all. "

"Everything is pricey. Good was ok buffet for breakfast for 3 was 125 "

"Front desk staff were amazing! Special thanks to Carlos for making our trip smooth and memorable! Great suggestions and great amenities. "

"Hotel and grounds were immaculate and beautiful! The staff was congenial and the concierge/ travel/staff Tues April 7th very helpful in downloading my ticket for my flight to my wallet to lessen the wait for us at the airport. Food and service on the Rustica restaurant was excellent! We are going to return again soon! "

"Everyone is friendly and helpful. Clean room "

"The Royal Sonesta is the to go to hotel for us. It is perfectly situated that you can go for a walk and find stores. The staff is friendly and accommodating especially at the buffet and lobby entrance. Rooms are clean and bed comfortable."