Twynholm Holidays

Air conditioning was great! Staff are helpful (but didn’t let us check in until the time hit on the dot, so we were waiting in the lobby for a while).

The look of the entrance at street level is very poor, but please dont let that put you off... Once on the 6th floor, everything changes, its a great little hotel in a great location!

The two story room was awesome - the views are spectacular. However, the room needs a refurbishment. The couch and furniture were a bit beat up. The rug could be replaced, and a better railing on the steps. Otherwise, a great property, nice staff, great location, and awesome views.

All staff were delightfully friendly and helpful. Angus was a lovely caring patient member of the team answering all my questions over the phone and was just as lovely in person. Executive lounge was a lovely peaceful space . The room was lovely and spacious and beautiful clean linen. The carpet on arrival could have been cleaner, I love the gorgeous green bathroom tiles although the bath panel needs changed as the water had started to seep into the materials and distorting the finish . Two shower heads over the bath were a lovely touch for choice . Disappointingly the bath was not as clean as it should have been with water level marks and what looked like a large dusty shower gel blob . Toiletries were very nice and the little complimentries were a lovely touch . Both the bed and pillows were too hard for our preference and did interfere with both of our sleeps, all down to personal choice. Good range of drinks in room, for an executive would have expected more than 2 little shortbread rounds although delicious . The safe was locked so every time you opened therefore it swung open . There were no drawers in the room at all which I found odd . The breakfast in the morning was superb , a lovely fresh vegetable omelette made by Thabo was delicious . All in all I would say our stay was lovely and we had a great time . Would go back anytime . Thank you to all the staff involved making it all so welcoming .

Very helpful front desk staff, and at the buffet breakfast. Room was small yet comfortable and suited our needs perfectly, close to all we needed, and ease of access to many great restaurants, and pubs.