Okura Hotels & Resorts hotels in Ueno, Tokyo

"Gorgeous property, very clean. Smooth check in using machine. Easy to walk across to airport and a couple of kombini available. "

"This was our fourth stay at Keio Plaza, and we’ve already booked our next trip in December—that probably says it all! We love the location. It’s right by Shinjuku, so we can easily walk to shops, restaurants, and nightlife, but it’s not smack in the middle of the noise and chaos. It’s the perfect balance. Plus, having the limousine bus stop right at the hotel makes getting to and from Haneda Airport super easy and stress-free. But honestly, what keeps bringing us back is the people. The Premier Lounge staff are the absolute best. Every time we walk in—whether for afternoon tea or evening cocktails—we’re greeted with the warmest smiles. They make us feel like family, not just hotel guests. That kind of welcome is rare, and we treasure it every single time. Breakfast at Jurin and Glass Court has also become part of our routine. Great variety, fresh food, and a relaxed atmosphere—it’s the best way to start our day in Tokyo. Keio Plaza isn’t just a hotel for us anymore—it really feels like our home away from home in Tokyo. We can’t wait to be back in December!"

"Location was perfect - clise to transport and shopping; breakfast buffet provided many choices (traditional Japanese - fresh tofu, grilled fish, congee, etc., and western - omelet station, salads, sausage, potatoes, and was delicious. Rooms are a bit worn/dated and could use a refresh but it didn’t bother us at all."

"Good hotel, nothing crazy fancy or anything. Staff was helpful and friendly. 15 minutes walk to Shinjuku station. Basic room is very small, if traveling with a partner, get a room with 2 beds, it adds so much more space. "

"Very cool hotel, has a fun vibe and great location. They have a market inside the store to get late night snacks. They were so nice as well. "

"Excellent, will return. Only thing upsetting was the Godzilla was out of order "

"Pretty good"

"Room was a little outdated but great location, great staff , great amenities. Stayed in the main tower."

"They have a wonderful staff! Our room was big, clean and beds are comfortable! Enough space to move around for 4 people . Near the train station, 7-11, Family Mart and restaurants. Big shout out to Toko (i think he was doing his OJT?)and the rest of the staff. They are amazing! We definitely booked here again the next time we travel to Tokyo! "