Upper Saddle River Holidays

The staff were friendly however, the room could have been cleaned a bit more. Only stayed one night so didn’t use all of the amenities.

Large, extremely clean king room. decent amount of parking with EV.Great having a microwave & fridge in the room which isn’t always available in a lot of hotels. Now here’s where I’m being brutally honest.The AC unit was really loud and it was either freezing cold or really hot.I asked for a blanket and it had holes & crusty stains on it. The toilet would randomly run.Could hear neighbors clearly from bathroom, cracks in the walls and ceilings made it look a little run down. My door wouldn’t self close unless held all the way open to slam shut so I had to go back a few times just to double check it. I had trouble getting in the door with my key. Sometimes it worked on the first try. Most times it took 3-5 swipes. The breakfast was okay. Nothing great. Cereals in self dispense canisters, reheated frozen sandwiches, pastries & donuts that were cold and not fresh, another day there were scrambled eggs and sausage, another mini omelette which were just hard scrambled egg with cheese on them. The coffee which is offered 24/7 (they always ran out of lids though) was really great. If rooms were in the $100-130 a night range I would have given this 5 stars but even though I thought I got a good deal at $190 (late Sept rate) compared to the $200+ a night rates I found elsewhere for this hotel, I would be very disappointed for that price. I just checked prices on the hotel site and my king room is $201 a night plus taxes. I wouldn’t necessarily call this a luxury hotel either.

There is no microwave or water provided. We had two people staying but soap for one for two nights because they do not clean every day. This was the cheaper option for the three day stay and still at almost $900 I expect better. The sink was also clogged so that was a problem. Just really not up to the Best Western experiences I have had in the past.

the airport shuttle was not easy to find at the airport.

Overall a nice experience. On time Airport shuttle really helped.