Puerto Vallarta Hotel Guide - Vallarta Zoo hotels in Puerto Vallarta, Mexico.

"Staff were friendly, resort was clean, had a great stay!"

"Had an amazing holiday ✨ rooms need updating otherwise great place! Staff at dinner are lovely 💕"

"Pools werent clean pool decks hadnt been washed in quite a while pool chairs and umbrellas covered in bird mess pools had lots of floaters from plants birds etc areas food in the snack bar was often undercooked we were approached multiple times by hotel "concierges" about a "vacation club" presentation which amounts to a time share which we weren't interested in and felt we almost had to play hide and seek to avoid it. Bar staff in the lobby and pool bars were awesome including Chew,Hugo,Adrian,Luis and,Ivan. They were the best part of the trip rooms were clean and views were awesome but we had to call almost everyday to get enough towels for all of us brought to the room. Minimum food selection at the buffet and only one restaurant besides the buffet children could eat at after lunch time. Our ten year old went to the kids club for a "beach walk" and was given a garbage bag and asked to clean the beach for the staff as well."

"Great location! Nice food! Very friendly stuff "

"This unit has a fantastic view! Nicely decorated and had everything needed for a comfortable stay. Beautiful beach towels and chairs with umbrella if you wanted to have one in the sand, but we just used it on the balcony for shade. This was perfect! Plenty of fridge room with having the big wine fridge also. Bed was wonderful, water pressure was strong in the shower, so perfect.the owners Matt and Deidra are very responsive and gave us tons of good advice on what was around to do and places to eat etc. they are very responsive and helpful! We highly recommend renting from them. Thank you for allowing us to have this lovely stay! Sue and Kevin. 10/10 trip"

"Lovely place and great community. Decent snorkeling right in front of the complex. "

"It’s always a Fantastic time at this Condo. "

"We booked this rental for a bachelorette party. There was 11 of us total. The house manager was very difficult to get a hold of prior to scheduling everything. The staff was great when we arrived. However, the food was lackluster and very minimal even though we paid for the groceries. We had to keep repeatedly, asking the chef to make more food as we were eating just because there wasn't enough for all of us to eat together. Depending on what we had on the menu that day it varied. I wouldn't say that the food was all around great some days were good and some days we're OK.The bartender was very kind, however, it was not what we were expecting. We were looking forward to having a bartender that could make fun cocktails, and shots. However, the bartender had very limited knowledge of drinks/shots and was basically there just to stir drinks. We even bought mixers and all the alcohol to be able to have the cocktails and he was still not able to do it. As I mentioned, it was very difficult to communicate with the property manager. It was hard for him to give me receipts for everything that we paid for. When we tipped them for the whole trip, he pocketed all the money even though it's supposed to be split between him and the chef. He was told in person face to face. So in the end, we had to spend a lot more than we were initially quoted. It is a very beautiful location the house itself is definitely seen better days. Everything was kind of cleaned but not spotless."

"Best possible view of the ocean, it’s like being on a cruise ship balcony, you can almost reach out and touch it, lots of sea life, like an aquarium. "