Puerto Vallarta Hotel Guide - Playa Esmerelda hotels in Puerto Vallarta, Mexico.

"Overall, we had a good experience at the hotel. The quality of the food and restaurants was truly excellent, and we were very satisfied with that aspect. However, the issue we faced was that the hotel has a newer 5-star building and an older 4-star section. We booked our stay under the impression that it was a 5-star hotel, but the room we were given was in the older section, and we were not informed about this difference. We only realized this when our friends arrived one day later and were assigned rooms in the newer building with much better amenities, even though we had all paid the same price. This was quite disappointing for us."

"Excellent view, perfect service, friendly staff, and great food! The beach was absolute heaven! "

"Pool was great, beach was great and all staff were amazing. Would stay here again"

"Lovely place and great community. Decent snorkeling right in front of the complex. "

"Pool was very nice. Food was very good. Service at restaurants was excellent."

"The rooms are spectacular, service is amazing, the restaurants and staff are of the highest quality. Better than other five diamond resorts in the bay. We will be back very soon. Concierge service, butler service, Mousai knows what they are doing. "

"We had an amazing stay at this hotel! The beach was absolutely beautiful and one of our favorite parts of the trip. The staff was incredibly kind, friendly, and always ready to help, which made our experience even more special. The food at the restaurants was delicious, with great variety and quality. We truly enjoyed every meal. We spent a few days that were both fun and very relaxing—exactly what we needed. A big thank you to the entire team for their hard work and excellent service. We would definitely love to come back!"

"Wonderful "

"Beautiful property, perfect location."