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Reviews of Civic Hotel Autograph Collection

4 out of 5
Civic Hotel Autograph Collection
13475 Central Avenue, Surrey, BC

Reviews

8.8

Excellent

Rating 10 - Excellent. 528 out of 826 reviews" "
Rating 8 - Good. 194 out of 826 reviews" "
Rating 6 - Okay. 45 out of 826 reviews" "
Rating 4 - Poor. 22 out of 826 reviews" "
Rating 2 - Terrible. 37 out of 826 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Definitely come back
Stayed 1 night in May 2024
Response from Guest Experience Team on 13 May 2024
Thank you for your kind review Lauren. We look forward to welcoming you back when your travels bring you here!

10/10 Excellent

Teresa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything!!
Stayed 4 nights in May 2024
Response from Yeonkab on 10 May 2024
Dear Teresa,Thank you for your feedback and we glad that you enjoyed your stay and specially the location.Sincerely, Civic Hotel

10/10 Excellent

Eugene

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Yeonkab on 10 May 2024
Good day Eugene, Thank you for your feedback and we are delighted to hear that you enjoyed your stay! Sincerely, Civic Hotel

8/10 Good

Jae Chul, MILL CREEK

Stayed 1 night in May 2024
Response from Yeonkab on 10 May 2024
Good day Jae Chul, Thank you for your feedback and we are hearted to hear that you enjoyed your stay! Sincerely, Civic Hotel

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great but surrounding was ok
Stayed 2 nights in Apr 2024
Response from Civic Hotel on 2 May 2024
Good day Allan, Thank you for your feedback, we appreciate your time at Civic Hotel and we are glad to hear that you enjoyed your stay at our hotel! Sincerely, Civic Hotel Autograph Collection. Civic Hotel Front Desk.

8/10 Good

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t think about skytrain above this gorgeous hotel. It makes noise for sure hahaha. Overall gorgeous views, very clean, good underground parking, good service.
Stayed 1 night in Apr 2024
Response from Guest Experience Team on 30 Apr 2024
We are glad to hear that you have enjoyed your stay with us despite the Skytrain noise. We look forward to welcoming you back!

10/10 Excellent

Flannery

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, new hotel. Amazing coffee shop and restaurant
Stayed 1 night in Apr 2024
Response from Guest Experience Team on 30 Apr 2024
We are glad to hear that you enjoyed your stay with us. We look forward to welcoming you back!

10/10 Excellent

Prabh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Experience Team on 30 Apr 2024
We are glad to hear that you enjoyed your stay with us. We look forward to welcoming you back!

10/10 Excellent

Karsten

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Guest Experience Team on 30 Apr 2024
We are glad to hear that you enjoyed your stay with us. We look forward to welcoming you back!

8/10 Good

Parwinder

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Guest Experience Team on 30 Apr 2024
We are glad to hear that you enjoyed your stay with us. We look forward to welcoming you back!

6/10 Okay

Amritpal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Experience Team on 22 Apr 2024
We are pleased to hear that you enjoyed your stay!

10/10 Excellent

Svitlana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Класний готель !
Stayed 1 night in Apr 2024
Response from Guest Experience Team on 22 Apr 2024
We are pleased to hear that you enjoyed your stay! We hope to see you again in the future!

10/10 Excellent

Gurlal

Liked: Cleanliness, staff & service, property conditions & facilities
The Room was very nice and outside view was amazing
Stayed 2 nights in Apr 2024
Response from Guest Experience Team on 8 Apr 2024
We are happy to hear that you enjoyed your stay. We look forward to seeing you again in the near future.

2/10 Terrible

rory

Stayed 1 night in Apr 2024
Response from Guest Experience Team on 30 Apr 2024
We regret that your recent stay with us did not meet your expectations, and we apologize for any inconvenience you experienced. To further look into your concerns, we kindly request your reservation details.

10/10 Excellent

Yiling

Stayed 1 night in Mar 2024
Response from Guest Experience Team on 30 Apr 2024
We are glad to hear that you enjoyed your stay with us. We look forward to welcoming you back!

10/10 Excellent

Harmesh

Liked: Cleanliness, staff & service, property conditions & facilities
Affordable
Stayed 1 night in Mar 2024
Response from James on 30 Mar 2024
Thank you so much for your response, we are happy to hear you enjoyed your stay with us. We look forward to welcoming you back should your travels bring you this way.

10/10 Excellent

Rashpinder

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Mar 2024
Response from James on 30 Mar 2024
Thank you so much for your response, we are happy to hear you enjoyed your stay with us. We look forward to welcoming you back should your travels bring you this way.

10/10 Excellent

Sachen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Civic Autograph is stunning hotel inside and out. It's also easy to access with a great parking situation, friendly staff and nice rooms!
Stayed 1 night in Mar 2024
Response from James on 30 Mar 2024
Thank you so much for your response, we are happy to hear you enjoyed your stay with us and will be sharing this with the team. We look forward to welcoming you back should your travels bring you this way.

2/10 Terrible

Savanpreet kaur

Stayed 1 night in Mar 2024
Response from Guest Experience Team on 30 Apr 2024
We regret that your recent stay with us did not meet your expectations, and we apologize for any inconvenience you experienced. To further look into your concerns, we kindly request your reservation details.

10/10 Excellent

Ramy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely clean with a very helpful and attentive staff. Definitely the nicest hotel I’ve stayed at.
Stayed 7 nights in Mar 2024
Response from James on 30 Mar 2024
Thank you so much for your response, we are happy to hear you enjoyed your stay with us and will be sharing this with the team. We look forward to welcoming you back should your travels bring you this way.

10/10 Excellent

Bavleen Kaur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from James on 30 Mar 2024
Thank you so much for your response, we are happy to hear you enjoyed your stay with us. We look forward to welcoming you back should your travels bring you this way.

8/10 Good

Jack

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Modern and clean accommodation
Stayed 1 night in Mar 2024
Response from James on 30 Mar 2024
Thank you so much for your response, we are happy to hear you enjoyed your stay with us. We look forward to welcoming you back should your travels bring you this way.

10/10 Excellent

Poonam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay! Great location and great service
Stayed 3 nights in Mar 2024
Response from James on 30 Mar 2024
Thank you so much for your response, we are happy to hear you enjoyed your stay with us. We look forward to welcoming you back should your travels bring you this way.

10/10 Excellent

jagdev

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel is very nice
Stayed 1 night in Mar 2024
Response from James on 30 Mar 2024
Thank you so much for your response, we are happy to hear you enjoyed your stay with us. We look forward to welcoming you back should your travels bring you this way.

6/10 Okay

Ravneet

Travelled with partner
Disliked: Amenities
Room service was not good
Stayed 1 night in Mar 2024
Response from James on 30 Mar 2024
We are sorry to hear that you didn't receive the service that was up to our standard. We will pass this to the appropriate team in order to see what we could have done better. We hope to see you again should you come this way.

8/10 Good

Marisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient stay next to the mall and tram station. You have to pay for parking though because they share a garage with city hall.
Stayed 2 nights in Feb 2024
Response from Guest Experience Team on 1 Mar 2024
We are happy to hear that you felt the location of our property was sufficient for your stay. We hope to see you again in the near future

10/10 Excellent

Kashif

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel was great, and the receptionist and staff were the most friendly and helpful I've ever encountered. The hotel made a lovely first impression, and everything about it was exceptional. It was clean, stylish, and the room itself was equipped with everything we needed and was very comfortable. Overall, we were very pleased with our stay and I hope to return for a longer visit in the future.
Stayed 1 night in Feb 2024
Response from James on 27 Feb 2024
Thank you so much for your valuable feedback, we will be sharing this with the team. We are happy to hear you have enjoyed your stay with us, we look forward to welcoming you again in the future.

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from James on 21 Feb 2024
We are happy to hear you have enjoyed your stay with us! We hope to welcome you again in the future.

10/10 Excellent

Azita

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staffs. Clean and good food.
Stayed 4 nights in Nov 2023
Response from James on 21 Feb 2024
We are happy to hear you have enjoyed your stay with us! We hope to welcome you again in the future.

10/10 Excellent

Dkara

Liked: Amenities, property conditions & facilities
Lovely
Stayed 1 night in Feb 2024
Response from James on 21 Feb 2024
We are happy to hear you have enjoyed your stay with us! We hope to welcome you again in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Very bright rooms, clean and appealing
Stayed 1 night in Feb 2024
Response from James on 21 Feb 2024
We are happy to hear you have enjoyed your stay with us! We hope to welcome you again in the future.

10/10 Excellent

Sabiha

Stayed 1 night in Jan 2024
Response from James on 30 Mar 2024
Thank you so much for your response, we are happy to hear you enjoyed your stay with us. We look forward to welcoming you back should your travels bring you this way.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Will definitely come back! :)
Stayed 1 night in Feb 2024
Response from James on 21 Feb 2024
We are happy to hear you have enjoyed your stay with us! We hope to welcome you again in the future.

10/10 Excellent

Naveen Kumar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing 2 day stay! Very accommodating staff. Nice clean and spacious rooms. We were on the 18th floor and the view was good as well!
Stayed 2 nights in Feb 2024
Response from Guest Experience Team on 5 Feb 2024
We are happy to hear that you had such a positive stay with us. Your feedback is greatly appreciated.

10/10 Excellent

Parminder

Travelled with partner
Liked: Cleanliness, amenities
Beautiful views, clean hotel amazing guest service
Stayed 1 night in Feb 2024
Response from Guest Experience Team on 5 Feb 2024
We are happy to hear that you had such a positive stay with us. Your feedback is greatly appreciated.

10/10 Excellent

Atif Muhammmad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff, perfect for families Missing a gsmes room for kids
Stayed 2 nights in Jan 2024
Response from Guest Experience Team on 5 Feb 2024
Dear Mr. Muhammmad,We are happy to hear that you had such a positive stay with us. Your feedback is greatly appreciated. We don't have a games room for kids, unfortunately. However, there are several kid-friendly activities around the hotel that we can recommend to you on your next visit.We look forward to seeing you again in the future.Warm regards,Guest Experience Team

10/10 Excellent

Ivan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful well maintained staff are super friendly and helpful. The only downside is the area around the hotel is a mixed group. Some people who are having issues are in yhe area.
Stayed 2 nights in Jan 2024
Response from Guest Experience Team on 5 Feb 2024
We are happy to hear that you had such a positive stay with us. Your feedback is greatly appreciated.

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from James on 21 Feb 2024
We are happy to hear you have enjoyed your stay with us! We hope to welcome you again in the future.

10/10 Excellent

Rossanthony

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Jan 2024
Response from James on 21 Feb 2024
We are happy to hear you have enjoyed your stay with us! We hope to welcome you again in the future.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from James on 21 Feb 2024
We are happy to hear you have enjoyed your stay with us! We hope to welcome you again in the future.

8/10 Good

Kyung sun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from James on 21 Feb 2024
We are happy to hear you have enjoyed your stay with us! We hope to welcome you again in the future.

10/10 Excellent

Mercy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from James on 21 Feb 2024
We are happy to hear you have enjoyed your stay with us! We hope to welcome you again in the future.

2/10 Terrible

Gurbhej

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from James on 21 Feb 2024
We are sorry to hear that your stay was not up to our standards, we strive to make sure our guests enjoy their stay.

8/10 Good

Wayde

Stayed 4 nights in Dec 2023
Response from James on 21 Feb 2024
We are happy to hear you have enjoyed your stay with us! We hope to welcome you again in the future.

10/10 Excellent

Inderpal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from James on 21 Feb 2024
We are happy to hear you have enjoyed your stay with us! We hope to welcome you again in the future.

10/10 Excellent

Saurabh, Kirkland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from James on 21 Feb 2024
We are happy to hear you have enjoyed your stay with us! We hope to welcome you again in the future.

10/10 Excellent

Michael

Stayed 1 night in Dec 2023
Response from James on 21 Feb 2024
We are happy to hear you have enjoyed your stay with us! We hope to welcome you again in the future.

10/10 Excellent

Roger

Stayed 1 night in Dec 2023
Response from James on 21 Feb 2024
We are happy to hear you have enjoyed your stay with us! We hope to welcome you again in the future.

10/10 Excellent

Josue

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from James on 21 Feb 2024
We are happy to hear you have enjoyed your stay with us! We hope to welcome you again in the future.

10/10 Excellent

Andrew, mississauga

Liked: Cleanliness, staff & service, property conditions & facilities
Love this place
Stayed 5 nights in Dec 2023
Response from James on 24 Dec 2023
We are happy to hear you enjoyed your stay with us! We look forward to welcoming you back.