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Reviews of Ca' Dei Polo

Ca' Dei Polo
Santa Croce 203, Venice

Reviews

8.0

Very good

Rating 10 - Excellent. 86 out of 205 reviews" "
Rating 8 - Good. 69 out of 205 reviews" "
Rating 6 - Okay. 21 out of 205 reviews" "
Rating 4 - Poor. 14 out of 205 reviews" "
Rating 2 - Terrible. 15 out of 205 reviews" "

8.8/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Douglas

Travelled with family
Liked: Cleanliness, property conditions & facilities
After reading some of the negative reviews, we wondered if we had made the right choice. Upon entering our room and seeing the building's location, we were pleasantly pleased. No, it's not the Conrad, but a pleasant, clean room in the heart of Venice with two comfortable beds for my wife, myself, and our grandson at a good price.
Stayed 2 nights in Dec 2023

10/10 Excellent

James

Liked: Cleanliness, property conditions & facilities
A clean and wonderful spot. Great location close to the train station.
Stayed 3 nights in Nov 2023

8/10 Good

Maher

Travelled with family
Liked: Cleanliness
Nice clean boutique. The check im and the staff are in a property 10 min away. No staff on property which is a hassle
Stayed 2 nights in Nov 2023

6/10 Okay

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were super friendly and helpful from helping me get my luggage to my room to getting me an early check in. Thank you so much for having me stay with you guys. I look forward to returning but this time with only my carry-on suitcase
Stayed 2 nights in Oct 2023

8/10 Good

Paige

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
TLDR: sort of fishy setup, checked in at one hotel and sent to the actual hotel with a paper map. I booked this hotel because I wanted a place close to the train station to stay the night before our flight the next morning. Online, it said that the hotel was a four minute walk from the train station. After paying for the room, I got an email telling me that I would be checking in at a different hotel than the one I was staying in, but the check-in location was the original address I booked under. When we checked in, it became obvious that the managing company was "running" what looked like four separate hotels out of the same lobby, so people would check in there and be sent across the city with a map to where they were actually staying. It was a fifteen minute walk to our actual hotel with our suitcases (which wasn't the end of the world, just not what I was planning on). Basically, I think this hotel is lying online about their location next to the train station to get people to book with them. The rooms were nice and clean, with a working elevator and AC.
Stayed 1 night in Sep 2023

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful stay at Ca’ Dei Polo. It’s not a hotel per say. Check in was at another hotel and the front desk was excellent. They had upgraded us to a suite which sounded lovely after having a long, hot tiring day trying to figure out how to get to Venice after our train was cancelled. Ca’dei Polo was very close to the train station in a very nice location. From the outside the building looks neglected but it seemed to us that renovations were in the works. It helped that I had a picture as the name plate beside the gated door was small. We guessed there might be 6 guest rooms as it was small but very lovely with such charm and character. Small elevator and/or wide staircase made getting out bags up very easy. Our suite was a large room with a king bed and large hideabed couch. Renovated marble bathroom with a huge shower, air conditioning and facing a lovely courtyard making it quiet in the evening. We had a couple of small requests after our first night and the maid was so helpful and easily solved our issues. We ate breakfast every morning just around the corner in the square. Everything so walkable. Loved being on the quieter side of the grand canal. Close to the train and bus station and the water buses to Piazza San Marco, Rialto bridge and Murano. Rooftop sitting area was perfect in the evening after exploring all day. Excellent value for the price!
Stayed 3 nights in Sep 2023

6/10 Okay

FRANK

Travelled with group
Liked: Cleanliness, property conditions & facilities
LIKE MANY HOTELS IN ITALY THEY DIDN'T DO WHAT I ASKED AND BOOKED FOR,i e. PROVIDE 3 SEPARATE BEDS.EVEN WHEN EMPHASIZED IN THE ADDITIONAL REQUEST BOX WE WERE GIVEN A DOUBLE AND A SINGLE BED.ALTHOUGH THEY DID PUT IT RIGHT EVENTUALLY IT INVOLVED HANGING AROUND WAITING FOR THE ROOM TO BE SORTED OUT.
Stayed 1 night in Sep 2023

2/10 Terrible

Tracey

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible. Stay away from.
Stayed 1 night in Jul 2023

4/10 Poor

Marta

Disliked: Staff & service, property conditions & facilities
that we didnt have a receptionist to give us the keys and we need to walk to another hotel to gets the key for our room,. very hard to find a hotel without a name outside
Stayed 2 nights in Jul 2023

4/10 Poor

Samuel

Disliked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

8/10 Good

Madi

Liked: Cleanliness, property conditions & facilities

6/10 Okay

KELLIE

Travelled with family, Travelled with group
Disliked: Property conditions & facilities
The rooftop had a great view of the cannel. Rooms are good size but the lobby was so dark, one guest tripped & fell badly. The front entrance of the hotel looked terrible, we thought the place was burned down when we first arrived! It needs serious renovation & painting.
Stayed 2 nights in May 2023

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay at Ca’ Dei Polo. The convenient location just beyond the bridge from the train station made for a short trek with our luggage. The room was spacious and provided a lovely view of the canals. The receptionist at check-in (located at Hotel Agli Artisti) was incredibly kind and provided great info ahead of our stay in Venice.
Stayed 2 nights in May 2023

8/10 Good

Audrey

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
We returned because we had liked the architecture and location. We were disappointed to find a notice that the key was blocks and bridges away. No notice was sent, nor about that breakfast was not available, not even a coffee machine. We noticed that the structure was not maintained, to the point that our neighbor got locked into the bathroom and after calling out, a phone call was made and eventually a man came who sawed the door. It's an unacceptable way to satisfy guests and build a returning clientele or a referral base.
Stayed 2 nights in May 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not for everone, no staff at property, check in at hotel by train station for access. That said, lovely room, very quiet, great location on canal near many restaurants, excellent walkable location. No food on site, fine breakfast cafe 20 meters from front door.
Stayed 2 nights in Apr 2023

8/10 Good

Romina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

6/10 Okay

Marialuz

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room door does not have locks I felt insecure as someone open my door I was sleeping
Stayed 1 night in Mar 2023

8/10 Good

Rodney

Travelled with family
Liked: Cleanliness, staff & service
Leaking plumbing in lobby
Stayed 3 nights in Sep 2022

2/10 Terrible

BERKLEY, FREDERICKSBURG

Disliked: Staff & service, amenities, property conditions & facilities
Extremely difficult to find and enter the unattended property. Extremely difficult to find the attended sister property 20 minute walk away. At one point the only entrance/exit was broken and I could not exit which was a dangerous situation. Understanding the verbal instructions over the phone was an impossible challenge if you do not speak Italian. The location in gorgeous Venice was excellent.
Stayed 1 night in Aug 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2022

8/10 Good

Zoila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

2/10 Terrible

Dushyant, BOCA RATON

Travelled with partner
Disliked: Staff & service, amenities
Ca dei polo has no signs at all. When you come here, note that you are greeted only by a thick iron gate door. The only way we knew this was Ca De Polo after going back and forth numerous times was because of the number 203. You check in at a hotel super far (7-10 Min walk) away. There is no one here to help if you need housekeeping, extra anything. I asked for extra towels and she mentioned they change them every day. The room is decently comfortable but there is no obvious control for heating or cooling. We opened the window at night because it was warm and got bit by mosquitoes. There is no coffee maker in the room nor coffee for guests. They did not replace the shower gel when cleaning the room the next day. Its location is the one saving grace as it’s located next to a coffee shop, the grand canal (its on a side street) and a great cichetti place.
Stayed 2 nights in Apr 2022

2/10 Terrible

Jennifer

Disliked: Staff & service, amenities
Stayed 1 night in Feb 2022

2/10 Terrible

Braxton

Stayed 3 nights in Sep 2021

4/10 Poor

Katie

Disliked: Cleanliness, staff & service, property conditions & facilities
Do not stay here. This isn’t an actual “hotel”, aka there’s no staff on site to check you in (I had to walk across the Grand Canal to another hotel just to get my keys which was a total surprise and major inconvenience). It’s basically a guesthouse with none of the typical hotel amenities you might expect. Was also up all night battling mosquitos!
Stayed 1 night in Sep 2021

10/10 Excellent

Joel

Travelled with partner
Liked: Staff & service
Check-in is at another hotel 10 minutes away. We weren't aware since Expedia did not provide the hotel with our contact information (Expedia fault, not hotel). Other than that, the stay was great. We were upgraded to a huge suite room with views of the canal, which was great. The location was also perfect, very close to the train station and the bus station, as well as close to many attractions. Overall, we would stay again as it was great value for the price !
Stayed 1 night in Sep 2021

8/10 Good

Rebecca

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Aug 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Terrible service, hotel not open for business
Terrible service. At the moment this hotel should not be open for business. There is no personel present. Wifi did not work. Water did not work for a while, but was fixed. On the home page it was informed that one could check in before 12.30, but actually, you had to go to another hotel 10 minutes away, I was not informed about this. First they denied to have my reservation, after waisting 30 min. of my time, it suddenly was ok. The room itself was nice, modern and clean, and I recommend it.
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal es muy amable y hacen que todo desde el check in o cualquier pedido se resuelva de manera sencilla y rápida. Las habitaciones están muy bien cuidadas y limpias , la ubicación es perfecta desde la terminal de trenes solo unos pocos metros cruzando el puente! Ayudaron a que nuestra experiencia en Venezia fuera perfecta, algo que me hubiera gustado es servicio de desayuno, aveces es tedioso levantarse y encontrar lugar para desayunar
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent and easy to access from the bus and train stations. Near plenty of good restaurants, caffes, and cool shops. The staff are beyond amazing-helpful, kind, and willing to go the extra mile to make or stay enjoyable. Would definitely recommend/return again.
Stayed 3 nights in Dec 2019
Response from Antonella on 27 Dec 2019
Dear Guest, thank you so much for your beautiful review! We are very glad to learn of your overall satisfaction with your recent stay at Ca’ dei Polo and do hope to have the pleasure to welcome you back again soon in the future. Best regards Antonella

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was very simple - keys were left on the desk since we got there late. The elevator was nice to have and it’s very close to the train and bus station. Ideal for not hauling your bags everywhere. The only drawback was the WiFi didn’t reach to our doom.
Stayed 2 nights in Dec 2019

6/10 Okay

WAI YAN

Stayed 2 nights in Dec 2019

10/10 Excellent

Talia, Los Angeles

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it was close to the train station. Room was very spacious. Very quaint vibe and simple vibe as it’s a BnB and not a big hotel. We had top floor and there was a roof top patio. Antonella at the front desk was very helpful and friendly.
Stayed 3 nights in Nov 2019
Response from Antonella on 4 Dec 2019
Dear Guest, thank you so much for your beautiful review! We are very glad to learn of your overall satisfaction with your recent stay at Ca’ dei Polo and do hope to have the pleasure to welcome you back again soon in the future. Best regards Antonella

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the setting and decoration of the hotel and room. I loved the view from my window to the outside of the canal. At this hotel you will enjoy the stay and will be unforgettable. It is clean and organized. The lady at the front desk is professional and treated me with respect. Will stay at this hotel again and I recommended to others.
Stayed 1 night in Nov 2019
Response from Antonella on 4 Dec 2019
Dear Guest, Thank you for writing such a nice review. We are absolutely delighted to receive your feedback and we are very pleased to know that you have appreciated our location. Thank you for choosing Ca’ dei Polo and we hope to welcome you back again soon. Sincerely Antonella

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
Can’t go wrong with this pick. Service, accommodations, location were all excellent.
Stayed 1 night in Nov 2019

8/10 Good

Vicki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Cortney, Edmonton, AB

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quite old style building. Great view of the canals from our room. Clean and in a good location for getting to the airport. There is a nice restaurant across the street as well
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel room was very clean and big. There is only someone at the front desk from 8:30 AM to 12:30 PM, so if you need help with anything, there is nobody there to ask questions to. There is a bell outside the door that connects you to someone at a different hotel. Although this is a bed and breakfast, there is no breakfast, no coffee in the rooms, but there is a refrigerator and a safe to keep your valuables. Overall the stay was just fine. The proximity to the Santa Lucia station made it very easy so we didn't have to take our luggage very far. It can be confusing navigating the alleys when it is your first trip.
Stayed 2 nights in Oct 2019

10/10 Excellent

Seth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
our stay was lovely. Front desk were very helpful and nice. The room was clean and right on the water. Great location too
Our view from the room
Our room
Stayed 2 nights in Oct 2019
Response from Antonella on 4 Dec 2019
Dear Guest, Thank you for writing such a nice review. We are absolutely delighted to receive your feedback and we are very pleased to know that you have appreciated our location. Thank you for choosing Ca’ dei Polo and we hope to welcome you back again soon. Sincerely Antonella

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The reception people were not helpful at all and the manager was hardly there. Ppl ease is no up to standard either
Stayed 4 nights in Oct 2019

6/10 Okay

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware of extra fees
The hotel charges extra fee of 5 euros per night per person despite hotels.com claiming all fees are paid in full.
Stayed 1 night in Sep 2019

6/10 Okay

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel but they charge extra fees
Even thought hotels says we paid all the fees the hotel will charge each person 5 euros a night. They claim its a venice fee.
Stayed 1 night in Sep 2019

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greeat find
This hotel is a great find. We have stayed in many hotels in Venice near the train station and this is the best for value for money. The room was big, clean and very comfortable. The staff were very helpful. The hotel was also very quiet so we were able to have a good nights sleep.
Stayed 1 night in Sep 2019

10/10 Excellent

Danny, Houston, TX

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very ornate and beautiful property. We had a hard time finding it but that was due to Google maps showing it in a different location than where it is.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
The location of this place is great! We stayed one night in order to hop on a bus to the airport the next morning. It's a couple blocks from Piazzela Roma, but also walking distance to the train station, as well as many great restaurants and shops. Our room was simple and clean. My one complaint was that the pull out bed (for my kids) was basically a wire mesh bed. So if you get the family room be aware that the added beds might be uncomfortable pullouts. The main bed (a king, which is two twins pushed together) were very comfortable. On the upside - the shower was the best we had in Italy!
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Friendly staff. Limited service hours.
Stayed 1 night in Sep 2019

10/10 Excellent

Robert

Stayed 1 night in Sep 2019

10/10 Excellent

Susan, Victoria Canada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second stay at Ca' Dei Polo. We love the location on a small canal very close to the train station. Lovely area with lots of patios and quiet little streets to walk along. The hotel is lovely and feels like your own private home in Venice. Rooms have high ceilings and feel spacious. Air conditioning was great for the hot summer days.
Stayed 3 nights in Aug 2019
Response from Antonella on 14 Sept 2019
Dear Mrs. Susan, we are very happy. We hope to see you again in our hotel. Thank you very . Sincerely Antonella and the Staff

6/10 Okay

Sebastian

Stayed 3 nights in Aug 2019

8/10 Good

Richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019