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Reviews of Lake Geneva Hotel

4 out of 5
Lake Geneva Hotel
Route de Suisse 79, Versoix, GE

Reviews

8.8

Excellent

Rating 10 - Excellent. 302 out of 592 reviews" "
Rating 8 - Good. 213 out of 592 reviews" "
Rating 6 - Okay. 50 out of 592 reviews" "
Rating 4 - Poor. 16 out of 592 reviews" "
Rating 2 - Terrible. 11 out of 592 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

shailesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really fantastic large room with an amazing lake view. Very comfortable and easy transport links to France etc. well done.
Stayed 2 nights in Apr 2024
Response from Amandine M. on 15 May 2024
Dear Shailesh,Thank you very much for your review.It's always a pleasure to read this type of message.In fact our hotel is well located in quiet place not far from Geneva Center.During your stay you can enjoyed the view and to relax near the lake.Best regards,Amandine M.Deputy Manager

10/10 Excellent

Karin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spacious room, decor and lake view was fabulous. All the staff were warm and helpful.
Stayed 2 nights in Apr 2024
Response from Amandine M. on 15 May 2024
Dear Karin,Thank you for your nice review.I will share it with all the team.See you soon,Best regards,Amandine M.Deputy manager

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful and went above and beyond to help us. Very quiet hotel with beautiful view of Lake Geneva. Restaurant in hotel was excellent for dinner.
Stayed 2 nights in Mar 2024

10/10 Excellent

byron, bonita springs

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view to the lake, public transport 1/2 block away. Staff is extremely helful and frienly. Strongly recommend
Stayed 2 nights in Mar 2024

10/10 Excellent

Flavia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location.
Stayed 2 nights in Mar 2024

10/10 Excellent

Umair

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay away from the hustle bustle of Geneva. If you are to visit Geneva, keep some waiting at the train station and a 30 min train in mind. Other than that, amazing place. VIP amenities. Their bakery and restaurant was super good and the view of the lake is even awesome.
Stayed 1 night in Feb 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Noisy Stay.
I was giving a room with a view of the wall and car parking area at the bottom. Quite noisy area at night. When I asked for a quiter room/side, by calling down to the reception the inital customer service person, the telephone from the hotel room cut off. However, I went downstairs to request for another room and all that was to no avail. I waited till the morning and the customer service then authorised a room. I believe to be based on the noise and availability of the more better room with a viewof the lake, after I had presented the email that stated that I was entitled to a free upgrade as a Gold Member. Nevertheless, the agent gave us another stating that it had a lake view.. ??? The room had a view of the courtyard with no lake view.
Stayed 3 nights in Feb 2024

6/10 Okay

Shannon

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024

6/10 Okay

Charlotte

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel right I the edge of Lake Geneva. Comfortable room. No tea or coffee making facilities which is disappointing.
Stayed 1 night in Feb 2024

10/10 Excellent

Tymoteusz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Beautiful location and very clean.
Stayed 1 night in Jan 2024

8/10 Good

Weihua, Brussels, Belgium

Liked: Staff & service, amenities, property conditions & facilities
The view was awesome overlooking the lake and into the Alps in the far distance. The reception staff were friendly and willing to help. I even get free parking due to the booking of a certain room. But there is one disappointment when hot water (shower) was shut off in the evening due to the entire hotel's mechanical failure. It didn't come back until 7pm the next evening (24 hours). While the mechanical failure might not be predictable, the problem was that the staff didn't notify us (by calling our room etc).... They never really explained to the guests in any way, or apologized, let alone compensate. That spoiled the experiece there.
Stayed 5 nights in Jan 2024

6/10 Okay

IAN

Liked: Staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

audrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great staff, excellent stay! Centrally located with plenty of shopping options around. Rooms are clean and have an outstanding view on the lake!
Stayed 1 night in Dec 2023

10/10 Excellent

Tess

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Abdul, Alpharetta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Amenities are very limited, the rooms doesnt have coffee maker or AC.
Stayed 2 nights in Sep 2023

10/10 Excellent

David, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Great location from airport-almost on the lake-close to station to access Geneva CBD (15 min by train). Friendly staff. Good breakfast and dinner options. Came with travel card-very useful. Highly recommend
Stayed 2 nights in Aug 2023

10/10 Excellent

Elio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Narangerel Nyamdorj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful property. Friendly staffs. Special thanks to Front Desk staff Sarah for the help having me a room with beautiful mountain and lake views. Food was delicious and fresh. Thank you so much. My VIP access was a private parking space, I think. I didn’t really need to have a that benefit because I was absolutely fine with train.
Stayed 1 night in Sep 2023

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Excellent hotel. Wonderful service. Everyone was so nice. I highly recommend this hotel
Stayed 2 nights in Sep 2023

6/10 Okay

Paulette

Stayed 7 nights in Sep 2023

6/10 Okay

Denise

Liked: Cleanliness
Disliked: Staff & service, room comfort
NO AC! Hot hot hot. Terrible linens and pillows. Staff was unfriendly. Restaurant service was slow. Views from your hot rooms were incredible. Sunrise over lake Geneva was spectacular
Stayed 2 nights in Sep 2023

6/10 Okay

Alisha

Travelled with partner
Liked: Staff & service, amenities
Need locks on door and room to be renovated Great parking
Stayed 1 night in Aug 2023

10/10 Excellent

Tharan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent
Stayed 2 nights in Aug 2023

2/10 Terrible

Jo

Stayed 2 nights in Aug 2023

10/10 Excellent

Amir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and clean.
Stayed 2 nights in Jul 2023

10/10 Excellent

Philip, WINSTON SALEM

Stayed 1 night in Jul 2023

10/10 Excellent

Eileen

Travelled with family
Liked: Amenities
Beautiful view of the lake!!!
Stayed 2 nights in Jul 2023

10/10 Excellent

Eve

Stayed 1 night in Jul 2023

8/10 Good

Tyrone

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Kind Respectful
Stayed 3 nights in Jun 2023
Response from Lake Geneva Hotel Team on 4 Jul 2023
Dear Tyrone,Thank you so much for your nice comment.See you soon !

4/10 Poor

Yasir

Stayed 1 night in Jun 2023
Response from Lake Geneva Hotel Team on 4 Jul 2023
Dear Yasir,We would like to thank you for sharing your feedback with us. Could you precise us what were the things that you don't appreciated during your stay ?Waiting for your feedback,Best regards

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Lovely view, hot rooms
The view is great and near train station. However, during the warm months, the rooms are hot and stuffy as there is no temperature control in the rooms. The staff suggested we just open our doors to the balcony for a breeze at night. We did this and the room then filled with bugs (dozens covered our bed) and the sound of planes descending into the airport. The hotel needs to invest in screens. They also had window cleaners descending from the roof on ropes onto our balcony, which was unexpected. I'm sure this would be good outside of summer
Stayed 2 nights in Jun 2023

10/10 Excellent

JAYAPRAKASH

Liked: Cleanliness, property conditions & facilities
Very friendly and courteous staff, nice and clean place to stay near Genecy
Stayed 1 night in Jun 2023
Response from Lake Geneva Hotel Team on 13 Jun 2023
Thank you so much for your feedback, ti was a pleasure to welcome you. We look forward to seeing you again!

10/10 Excellent

Rashel

Liked: Cleanliness, staff & service, property conditions & facilities
The customer service in this hotel is so damn good. Outstanding people working there who are just so helpful and kind. I would strongly recommend this hotel. Only downside, no AC...
Stayed 4 nights in May 2023
Response from Lake Geneva Hotel Team on 6 Jun 2023
Dear Rashel,Thank you for staying with us and for sending us your nice feedback.We are very happy to hear that you enjoyed our customer service.Regarding the AC, you stayed in this establishment who respect the “Minergie” standard corresponding to the new Swiss regulation. So unfortunately, we don't have any control about the temperature.However, we hope your stay was good and look forward to hearing from you.Best regards

10/10 Excellent

Arin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
satisfied
Stayed 1 night in Jun 2023
Response from Lake Geneva Hotel Team on 4 Jun 2023
Dear Arin,Thank you so much for your feedback ! We see you soon, hopefully !Best regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised with how management handled an unexpected downgrade due to unforeseen circumstances. We had a difficult time sleeping with a noisy fan but the view was beautiful and the hotel is directly across from a station which can get you to cornavin in about 20 mins.
Stayed 1 night in May 2023
Response from Lake Geneva Hotel Team on 12 May 2023
Dear guest,We would like to thank you so much for your understanding regarding the issue the problem encountered in your originally booked room.We are very fortunate that you were so understanding and are glad that our solution suited you.We hope that you will come another time to enjoy the Junior Suitea nd so that we can make up for any small incident .We look forward to hearing from you and wish you some nice trips around the world.With our lovely regards

10/10 Excellent

Nick

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Good location (not central Geneva but transport links easy to get there , 15 mins) and next to the lake. What is there not to like ✔️
Stayed 3 nights in Apr 2023
Response from Lake Geneva Hotel Team on 9 May 2023
Dear Nick,We are very happy to see your feeback ! It was a really pleasure to welcome you and don't hesitate to come back :)Wiht all our best regards

10/10 Excellent

Khozaim, Chadds Ford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Across the street from train station; lake view; very clean. No coffee machine in room.
Stayed 2 nights in Apr 2023
Response from Lake Geneva Hotel Team on 5 May 2023
Dear Khozaim.Thank you for your feedback. For your next trip, don't hesitate to book a Deluxe Room. In this kind of room, you have a coffee machine inside.We look forward to hearing from you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Londoner
Hotel was reasonably price. Great location. Nice and quiet. Convenient with 15 mins train ride to Geneva city centre and 35 mins ride to Lausanne
Stayed 3 nights in Apr 2023
Response from Lake Geneva Hotel Team on 5 May 2023
Dear Londoner,Thank you so much for your feedback, we are very glad that you have spent a most pleasant stay !See you next time, with pleasure

10/10 Excellent

Daniel

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 3 nights in Mar 2023
Response from Lake Geneva Hotel Team on 30 Mar 2023
Dear Daniel,Thank you so much for your feedback. It was a really pleasure to welcome you.Hoping to see you soon, have a nice day :)

8/10 Good

Mary

Stayed 1 night in Mar 2023
Response from Lake Geneva Hotel Team on 21 Mar 2023
Dear Mary,Thank you for give us your feedback, it was a really pleasure to welcome you here :)Have a nice day and see you soon !

8/10 Good

Alexandra

Travelled with partner
Liked: Staff & service, property conditions & facilities
Hotel in a great area, only a 2 minute walk to the train station and around 10 minute train to the centre of Geneva. A co-op and Aldi beside the hotel and a short walk across the road to the lake. Room was lovely and cleaned each day, however when we booked in we were charged an extra 300 CHF to our room, which if you didn’t use would be refunded (within 5 days) after you leave. Restaurant prices were expensive but what you expected when staying in Geneva, so supermarket shops were handy close by.
Stayed 3 nights in Mar 2023
Response from Lake Geneva Hotel Team on 18 Mar 2023
Dear Alexandra,Thank you for choosing Lake Geneva Hotel for your stay. It was a pleasure to welcome you.Regarding the extra of CHF 300.- it is only a guarantee for your stay. As a deposit, we could valid it to pay your finale invoice or, if everything is already paid, we cancel it of course.We are glad to see that you enjoyed our location, and we look forward to hearing from you!

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Lake Geneva Hotel Team on 18 Mar 2023
Dear Mary,Thank you for staying with us, we hope that your stay was as pleasant as wished !We look forward to hearing from you

10/10 Excellent

Mark

Stayed 2 nights in Mar 2023
Response from Lake Geneva Hotel Team on 15 Mar 2023
Dear Mark,Thank you so much for this nice note. We are very happy to know that your stay went well !See you next time and have a nice day :)

8/10 Good

Mary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My upgrade I was entitled to due to Expedia vip may have been just the view as the room I was allocated was more of a standard room . For a 4 star hotel the fact there are no teas/coffees in the room is terrible, this is now standard and available in most hotels from basic hotels to more upmarket so this should seriously be considered by the Lake Geneva Hotel as after a day of touring the city a cup of tea/coffee is a necessity. The reception and restaurant staff were excellent and provided hot water to enable us to have tea, they also assisted us by providing buses we had to catch for our day trip to France and other routes for trains etc. you also receive a Geneva transport card whilst staying in a hotel which gets you on all public transport for your whole stay including back and forth to the airport. The hotel also provides a free shuttle back and forth to the airport at certain times which was great . All in all it was a pleasant stay .
Stayed 6 nights in Mar 2023
Response from Lake Geneva Hotel Team on 9 Mar 2023
Dear Mary,We would like to thank you for choosing our establishment for your stay, it was a real pleasure to welcome you!Regarding your feedback for the tea/coffee, we have chosen to put a coffee machine in our Deluxe Room and Junior Suite. Don't hesitate to try them for your next trip.We are so glad to see that all in all your stay was a pleasant one.We look forward to hearing from you for your next trip,Warm regards

4/10 Poor

Jessica

Stayed 1 night in Feb 2023
Response from L'équipe du Lake Geneva Hotel on 25 Mar 2023
Bonjour Jessica,Nous sommes navrés de voir que, de part votre note, votre séjour n'est pas été à la hauteur de vos espérences.Nous espérons vous accueillir une nouvelle fois afin de vous démontrer notre professionnalisme.Dans l'attente, nous vous souhaitons une belle journée.

10/10 Excellent

Snisar Jan

Stayed 1 night in Feb 2023
Response from Front desk on 24 Feb 2023
Dear Snisar Jan,We are very happy to hear that your stay was as pleasant as wished ! We look forward to hearing from you.

10/10 Excellent

Tiegan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from La réception on 6 Mar 2023
Dear Tiegan,Thank you for your feedback, we were very glad to welcome you !See you next time hopefully!Best regards

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2022
Response from Front desk on 18 Dec 2022
Dear Suzanne,Thank you so much for your great review.We are pleased to read that you have had an amazing time with us and we hope to welcome you again in the future.In the meantime we wish you some beautiful travels around the world.Warm regards from the Lake Geneva Hotel Team.

6/10 Okay

Georgina

Liked: Cleanliness
Disliked: Amenities
Stayed 1 night in Nov 2022

10/10 Excellent

Joanna

Stayed 3 nights in Nov 2022
Response from Front desk on 19 Nov 2022
Dear Joanna,Thank you very much for staying with us and for your nice review.We wish you all the best and we hope to see you again in Versoix another time.Kind regards,The Lake Geneva Hotel team.