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Reviews of Shongwe Lookout

3 out of 5
Shongwe Lookout
Mopane St, Victoria Falls, Matabeleland North Province

Reviews

9.4

Exceptional

Rating 10 - Excellent. 16 out of 22 reviews" "
Rating 8 - Good. 4 out of 22 reviews" "
Rating 6 - Okay. 2 out of 22 reviews" "
Rating 4 - Poor. 0 out of 22 reviews" "
Rating 2 - Terrible. 0 out of 22 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Bruce

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ll good except a tough steak

8/10 Good

Roselyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
It’s just fabulous service is excellent they cannot do enough to help, room was really spacious and clean and had everything you needed for a comfortable stay. Food was excellent and great value, my only gripe was that they used glass by the pool but other than that FANTASTIC !!!!
Stayed 3 nights in Mar 2023

6/10 Okay

ROBERT

Travelled with partner
Liked: Cleanliness, staff & service
THERE WAS NO FILTER COFFEE IN THE ROOM AND THE FILTER COFFE IN THE DINING ROOM WAS WAY TOO STRONG. I AM A COFFEE LOVER AND THIS WAS A SERIOUS PROBLEM FOR ME. Also, there was no soap, shower gel etc - first hotel I have been to where this is not provided. We asked for some, which was then brought to the room

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its homely, felt safe and liked the beautiful well manicured gardens. The rooms are spacious. The place is ideal for those who have a great taste for nature and those who love a breath of fresh air
Stayed 3 nights in Feb 2022

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

Brittany

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
We loved our stay at Shongwe. It was beautiful, and the food was amazing.
Stayed 1 night in Nov 2021

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Small boutique lodge with 5* service & facilities. Lovely friendly/accommodating staff
Stayed 1 night in Jan 2020
Response from Jamie on 7 Feb 2020
Thanks for taking the time to write this review. We're delighted you enjoyed your stay with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020

8/10 Good

Amber, Annapolis

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are great and the grounds are beautiful. The pool is a bit smaller than the pics make it seem but still lovely.
Stayed 2 nights in Jan 2020
Response from Jamie on 7 Feb 2020
Thanks Amber!

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel did not meet my expectations. Too expensive & buffet breakfast not so good
Stayed 1 night in Dec 2019
Response from Jamie on 7 Feb 2020
We are sorry your expectations were not met. Your feedback is well received.

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from Jamie on 7 Feb 2020
Hi Greg, Thanks for your kind review. Look forward to having you stay again!

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff took care of us during a birthday trip. Super advice for our time in avid Falls.
Stayed 5 nights in Nov 2019
Response from Jamie on 4 Dec 2019
Thanks for you lovely review. We are so pleased you enjoyed your stay

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WindyCity
Shongwe experience was great! Great hotel, food and vibes. Would stay again!
Stayed 2 nights in Oct 2019
Response from Jamie on 24 Oct 2019
Thanks for your review. We are so pleased to hear you enjoyed your stay!

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great stay over 4 days. Very friendly staff, comfy rooms and tasty food.
Stayed 3 nights in Oct 2019
Response from Jamie on 24 Oct 2019
Thanks Ross. Come back and visit us again!

10/10 Excellent

Gemma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hotel in Victoria Falls
Excellent new hotel. Room was wonderful. Big and spacious with comfortable bed. Resort is beautiful. Great tower with a sunset view. Pool is nice. Staff were friendly - Aubrey was very helpful. Restaurant is nice but somethings on menu not available and priced a little high for the local area. Definitely recommend staying here!
Stayed 3 nights in Aug 2019
Response from Narelle from Shongwe Lookout on 23 Sept 2019
Hi Gemma, thanks for your review! We appreciate the feedback.

10/10 Excellent

Carlasmith, California

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were treated as though we were the only people there. Fantastic Personal service. Wonderful experience
Stayed 4 nights in Sep 2019
Response from Narelle from Shongwe Lookout on 23 Sept 2019
Hi Carla, Thanks for taking the time to review us. We enjoyed having you.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
THE place to stay in Vic Falls!
Awesome new hotel with great staff! Loved it!
Stayed 4 nights in Jul 2019
Response from The Shongwe Lookout Team on 8 Aug 2019
Thanks Robert, we are glad you enjoyed your time with us!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best ever
Everything awesome!! Clean, helpful, location... lookout tower great view...walked to town ... manager extremely knowledgeable about area and all tours...
Stayed 4 nights in Jul 2019
Response from The Shongwe Lookout Team on 8 Aug 2019
Thanks Gary, we are so pleased you enjoyed your stay!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing facility with an even more amazing staff. I highly recommend sipping on a cappuccino or hot chocolate while sitting in their 4 story lookout watching the sun rise/sun set.
Stayed 2 nights in Jun 2019
Response from Shongwe Lookout Manager on 9 Jul 2019
We are delighted that you enjoyed your stay! Thanks for the feedback, and we hope we get the chance to host you again sometime!

10/10 Excellent

Markus

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wunderschöne, gepflegte Anlage
Alles perfekt: Zimmer, Pool, Service, Restaurant. Nur etwas abseits gelegen. Wenn es sehr heiß ist besser ein Taxi ins Zentrum nehmen.
Stayed 2 nights in Oct 2019
Response from Jamie on 24 Oct 2019
Thanks so much for your review Markus. Glad you had a good stay with us!