Superior Double Room
Check availability

Reviews of Opera Suites - Self Check-in

4 out of 5
Opera Suites - Self Check-in
Kaerntner Strasse 47, Vienna, Vienna

Reviews

8.8

Excellent

Rating 10 - Excellent. 354 out of 652 reviews" "
Rating 8 - Good. 233 out of 652 reviews" "
Rating 6 - Okay. 45 out of 652 reviews" "
Rating 4 - Poor. 11 out of 652 reviews" "
Rating 2 - Terrible. 9 out of 652 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Lauren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. There was an issue with the door lock, but otherwise good for our short stay.
Stayed 1 night in Apr 2024

10/10 Excellent

James

Liked: Staff & service
Excellent, quiet location in the city. Well appointed, late room. The check in process was super easy.
Stayed 1 night in Jan 2024

10/10 Excellent

Magali

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Saeideh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is as good as it gets. Definitely a great value at the price.
Stayed 2 nights in Dec 2023

10/10 Excellent

Ako

Stayed 1 night in Nov 2023

10/10 Excellent

Sandro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!
Wonderful place in a fantastic location. Just be sure to read the self check in info closely so that you are prepared since there is no one on site.
Stayed 2 nights in Jun 2023

2/10 Terrible

Shu

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

6/10 Okay

Charles

Stayed 1 night in Jun 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
A decent option for the right travelers....
Great location and a decent room. But lack of front desk, no visible staff, no food options - and problems with the key mid-stay would cause us to try somewhere different next time. Both times I called the 24 hour phone line for help it went to a recording that told me to send an email. Not great service. When I tracked down staff, they were great...just no way to reach them!
Stayed 5 nights in May 2023

2/10 Terrible

Tammy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

10/10 Excellent

Richard J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous service !
Location of the accommodation is first class . The service is second to none. There was a problem with the heating in the room, which couldn’t be fixed straight away . We were offered to change the room, which was fabulous . We were treated by people who were extremely friendly and efficient , thank you , we will come again .
Stayed 2 nights in Jan 2023
Response from Marion on 26 Jan 2023
Dear guest, thank you for choosing the Opera Suites and your excellent rating! We would be delighted to welcome you again!

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a fantastic location for museums, palaces & gardens in the southern part of the inner city. Supermarkets are also in walking distance. Don't be alarmed if you can't find the door at first as it's tucked away. Look for the FasTest clinic & it's a couple of doors to the right. The only negative was the elevator as it's small. Two adults & two large suitcases won't fit.
Response from Marion on 3 Dec 2022
Thank you for your great review and the fantastic 4 out of 5 points!

8/10 Good

yelena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, quiet, keyless access, good shower.
Stayed 3 nights in Sep 2022
Response from Marion on 21 Oct 2022
Dear guest, thank you very much for your great rating! Until next time!

4/10 Poor

John

Stayed 3 nights in May 2022
Response from Marion on 24 Jul 2022
Thank you for your review!

8/10 Good

Janis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from markus on 26 Mar 2020
thank you for the great points!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room. Nice view. Breakfast was a bit too simple. Some fruits or yoghurt could be included in the continental breakfast may be?
Stayed 1 night in Mar 2020
Response from markus on 26 Mar 2020
Thank you for your great review the very kind words and the fantastic 5 out of 5 points!

10/10 Excellent

Bryant

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice nearby Opera House
Comfort and nice equipment
Stayed 1 night in Jan 2020
Response from Daniela on 4 Mar 2020
Dear guest, thank you for the excellent rating! We hope to see you again soon. Your Opera Suites Team

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Fantastic position
Stayed 3 nights in Dec 2019
Response from Daniela on 26 Dec 2019
Dear guest, thank you for the excellent rating! Until next time! Your Opera Suites Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Daniela on 12 Dec 2019
Dear guest, thank you for your kind rating! Until next time! Your Opera Suites Team

10/10 Excellent

Vickie L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Daniela on 12 Dec 2019
Dear guest, thank you very much for the excellent rating! We hope to see you again soon. Your Opera Suites Team

10/10 Excellent

Roberta

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem in Vienna
This was the perfect hotel for our needs. We were in Vienna to attend the opera, which is only a few steps away from the hotel. The room was spacious, a novelty in Europe, and clean. There were fresh roses, fruit, and cookies waiting in the room. Breakfast was brought to us the next morning at the time we requested. The only negative was the slow internet in our room, but the signal was strong at the desk provided in the hallway. One warning: the elevator is very small!
Stayed 2 nights in Nov 2019
Response from Daniela on 6 Dec 2019
Dear guest, thank you for your review! Until next time! Your Opera Suites Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Daniela on 26 Sept 2019
Dear guest, thank you for the excellent rating! Until next time! Your Opera Suites Team

8/10 Good

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a quick stop in Vienna for one night so wanted to be really central. The hotel staff were lovely, the room was huge and faced the courtyard so was very quiet
Stayed 1 night in Sep 2019
Response from Daniela on 19 Sept 2019
Dear guest, thank you for your review and your kind words! Until next time! Your Opera Suites Team

8/10 Good

Andrew, Melbourne

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room was clean, tidy and well appointed. Slightly on the smaller side, but worked quite well. Very quiet, and an excellent location in the heart of Vienna. It was a little hard to find, we walked right past the entrance, and the elevator is tiny and old. This property is a higher standard pension style not a full service hotel and is priced accordingly for the location. A fantastic in room breakfast served daily.
Stayed 4 nights in Aug 2019
Response from Daniela on 12 Sept 2019
Dear guest, thank you for taking the time to review your stay and your kind rating! We are delighted to read that you enjoyed your stay. Until next time! Your Opera Suites Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Daniela on 12 Sept 2019
Dear guest, thank you very much for the excellent rating! Until next time! Your Opera Suites Team

10/10 Excellent

chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Daniela on 13 Aug 2019
Dear guest, thank you very much for the excellent rating! We hope to see you again soon! Your Opera Suites Team

8/10 Good

Verified traveller

Stayed 1 night in Aug 2019
Response from Daniela on 9 Aug 2019
Dear guest, thank you for your review! Until next time! Your Opera Suites Team

6/10 Okay

Verified traveller

Stayed 4 nights in Jun 2019
Response from Daniela on 16 Jul 2019
Dear guest, thank you for your review! We hope to see you again soon. Your Opera Suites Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, in the heart of Vienna. very clean, friendly stuff, near to the public transport really only positives
Stayed 2 nights in Jul 2019
Response from Daniela on 7 Jul 2019
Dear guest, thank your very much for the excellent review! We are thrilled to read that you enjoyed your stay with us and hope to see you again soon. Your Opera Suites Team

8/10 Good

Tracy

Liked: Staff & service
Disliked: Property conditions & facilities
Central location
You're right in the centre of town. Our room was on the street facing the side of the Sacher hotel. There is a lot of noise from outside which continues right through the night. The room did have secondary glazing (the outside windows were filthy but don't imagine they are easy to clean).It did not keep out any of the noise but did let in lots of natural daylight which was nice. The room and bathroom were a good size. Bottled water and some fruit and flowers on arrival were nice touch. The soft furnishings and furniture itself was very old and tired which let the room down (the photos on the website must me years old, literally years, things were so worn and stained. If you're used to night noise then this is not a bad choice if you want convenience without frills.
Stayed 4 nights in May 2019
Response from Opera Suites. on 17 Jun 2019
Dear guest, thank you for taking the time to review your stay with us. It is great to hear that you were satisfied with our central location and our service. We apologize for the outside noise you described, however, due to our location in the absolute centre of the city, noise from outside cannot be prevented. With regards to the age of our furnishings, we can assure you that they are very well kept and checked regularly. We would be thrilled to see you again in the future. Greetings from Vienna, your Opera Suites Team.

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2019
Response from Opera Suites on 17 Jun 2019
Dear guest, thank you for the great rating! Until next time, your hosts from Opera Suites.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vienna
Super convenience In the heart of downtown Hard to find off the address
Stayed 1 night in Apr 2019
Response from Theresa W. on 24 Apr 2019
Dear guest, thank you for your kind review, we deeply appreciate it. We are grateful for your input and will try to make it easier for our guests to find us. Best wishes, your Opera Suites Team.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2019
Response from Theresa W. on 15 Apr 2019
Dear guest, we are very grateful for your amazing rating and would be thrilled to welcome you back to Vienna anytime. Best wishes, your Opera Suites Team.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Theresa W. on 15 Apr 2019
Dear guest, we are extremely grateful for your generous rating. We are happy that you enjoyed your stay with us and are looking forward to seeing you again. Your friends from Opera Suites.

10/10 Excellent

Bernhard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming abode in great location
Charming 1800s building converted from large bourgeois flats into guest rooms on two floors. Excellent location opposite Hotel Sacher and the Opera , friendly receptionists.
Stayed 3 nights in Jan 2019
Response from Yvonne on 11 Mar 2019
thanks for your assessment kind regards Opera Suites Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location, however it was very difficult to find, actually requiring assistance from people on the street.he The elevator was awkward and it was tricky to find the reception on the third level. The staff was very helpful and so pleasant. I liked that it was small and intimate, our room was very quiet. I liked the kitchenette facilities.
Stayed 4 nights in Nov 2018
Response from Yvonne / Reception on 11 Jan 2019
thanks you so much for your positiv assasment kind regards Yvonne

8/10 Good

Jim, Bristol GB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb location, discrete and quiet room, kind staff
Stayed 2 nights in Dec 2018
Response from Yvonne / Reception on 11 Jan 2019
thanks you so much for your positiv assasment kind regards Yvonne

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Yvonne on 4 Dec 2018
Thanks for the positive assasment

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT location and value!
This hotel is indeed across from the side doors of the Vienna State Opera and a block away from the Metro station Karlsplatz -- U4, two stops from City Center "Wien Mitte"where you can take the S7 or a regional train to the airport for about 7 Euros each way...No need for a taxi. I went out at 6 am to go back and felt very safe. While the hotel is old, it is quaint with friendly staff. Rooms are small but very clean and you have everything you need including coffee machine and mini bar. The reception, however, is not available 24/7 and while they knew I was departing early there was no one at the desk at 6 am to pay my bill, so Hotel.com had to follow up with payment once I contacted them. Other than that, I was very happy with the overnight and would certainly stay there again!
Stayed 1 night in Nov 2018
Response from Yvonne on 6 Dec 2018
Thanks for your assasment. We have only 12 rooms so it is not possible for us to have a 24 hour reception for payment the guests can come the day before or we can also take the payment from the creditcard

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
love the location its in the heart of walking to everything.
Stayed 1 night in Oct 2018
Response from Yvonne on 10 Nov 2018
Thanks for your positive feedback

8/10 Good

Olivier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Yvonne on 10 Nov 2018
Thanks for your positive assesment

6/10 Okay

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
It was difficult to find the hotel. We got to the street easily but then walked up and down a few times until we saw a sign on a door, set back from the street and behind a magazine seller. Check in was pleasant and friendly and the hotel is in a great location for the old city attractions and places to eat. Our room was small but functional. No desk for working but as the wifi (all 4 networks we tried) didn’t work anyway it was less important. The bed was comfy and our room was quiet. The bathroom was small with a very compact shower! I guess you pay for the location but the lack of space and wifi is a big turn off.
Stayed 2 nights in Sep 2018
Response from Yvonne on 10 Nov 2018
Thanks for your positive feedback

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good accommodation sited within the city centre and with good access to many major attractions.
Stayed 4 nights in Sep 2018
Response from Yvonne on 10 Nov 2018
Thanks for your positive feedback

10/10 Excellent

Aldona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right Location
Very nice staff and close to everything.
Stayed 2 nights in Sep 2018
Response from Yvonne/ Reception on 26 Sept 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was amazing! Very charming. Staff was was kind.
Stayed 2 nights in Aug 2018
Response from Reception Team on 15 Aug 2018
Thank you! And we hope to welcome you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most Excellent
Amazing Staff, Great Location
Stayed 1 night in Jul 2018
Response from Yvonne on 11 Aug 2018
Thanks for the great assasment Opera Suites Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Good location, nice spacious rooms We had 2 superior double rooms that were great for our group of 5 adults. It is up a couple flights of stairs but there is a small elevator if needed. Staff was helpful.
Stayed 2 nights in Jun 2018
Response from Yvonne on 11 Aug 2018
Thanks for the great assasment Opera Suites Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Superb location next to the opera with excellent staff. No breakfast room. Average room quality.
Stayed 7 nights in May 2018
Response from Yvonne on 11 Aug 2018
Thanks for the great assasment Opera Suites Team