Village North Holidays

We had a disappointing experience at the Rosewood Georgia. When we checked in we had to wait 15 minutes in line to check in. Staff the first night told us they were tending to things like Sending us anniversary bubbles and then turn down service that never appeared then our room hvac system was broken and the room was 75 degrees F overnight and into the second night making it uncomfortably warm for sleeping. We asked for help the following morning and the hotel sent someone but the issue didn’t get resolved all day and we asked for help again around 4pm at which point the manager was very friendly and apologetic which was a welcome change from the tone of the prior messages with front desk staff. He sent us a bottle of wine and some complimentary bites in our new room, also very kind. We ended up moving rooms to the exact same room we had but come to find out it had nicer amenities than the prior room (better quality bathrobes), clocks by the bedside table etc that the other room didn’t have at all which seemed strange at a 5 star hotel. Our experience with the live music in the lobby which we were So excited for was that it was very loud And the crowd talked very loud over the music making it hard to enjoy the talented musicians. Overall the space felt less like a boutique hotel and more like a larger mainstream experience that didn’t match the price tag for the room and restaurants on site.