Vitoria-Gasteizko Eskualdea / Cuadrilla de Vitoria Holidays

This place i think is mostly for university students living away frim home. The rooms have everything one needs, ecm en a small kitchen with stovetop fridge and microwave. A wardibe with room to hang dresses not just a short one. A desk and co fy bed. And a tv i never used. A nice size bathroom with a great shower. Paid parking inside a locked gate and only nine or 10 minutes from the old Center. I loved it here.

Great stay - thanks

Clean room & great location easy bus ride down to the beach & old San Sebastián! Breakfast was excellent & our room was super good if you wanted to cook !

The hotel does not have a reception, so if any issues come up during your stay, there is no one to help you deal with it. The air conditioning unit in my room stopped working the second evening I was there. No one was available to fix it or offer a solution such as a fan, so I had a very hot, terrible night of sleep. There is an after-hours number but the person who answers the call is off-site so is unable to help. The next day they assured me the issue had been fixed, but the following night the AC again was not working, giving me another hot night. Finally on the last night it began working again. Do not recommend. They did offer a 15% discount but it wasn't worth two nights of bad sleep in a very hot room.

My first complaint is with the quality of beds , they are the cheapest kind, the hotel tried to address my complaint by putting a mattress topper on but it just made it worse. Secondly the towels that were given to us were stained with dried blood , not good by any standard ! The breakfast is great if you’re wanting a cold fruit and a bit of cake, but for £24 I’d expect something hot other than eggs . The location is ok but you need a car to see San Sebastián and its surroundings . Lastly we paid for spa access but for all £250 extra for 3 nights there was never anybody in the reception and no directions. Just a waste of money as is breakfast