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"Great and clean hotel, perfect area! Could use better beds but overall not a bad place to spend the night. "

"We arrived after 9pm so the lobby was closed. We just called them before arriving and the wonderful worker got me all checked in over the phone! She was very polite and helpful. Room was very clean and had plenty of space. We really enjoyed our stay."

"No sheets or blanket for sofa bed. The carpet was ripped. Not worth $200 for the night."

"Room showed a few signs of wear, but otherwise good value for a quick overnight stay, and seemed clean. Breakfast options were limited but marginally adequate. Nice staff!"

"Elevator was out of order. There was a fake thermostat on the wall in the room which wasn’t connected. The breakfast appeared to be the same dried out sausage from the previous several days, not edible. The desk personnel were hard to understand, it’s America, speak English! I won’t be returning!"

"This property has obviously been refurbished recently! The peaceful nature themed interior decor was beautiful and the wood furniture offered plenty of storage. Thoughtful details like additional shelving in closet area and the Keurig coffee maker were nice. There are plenty of amenities such as multiple pools, a playground, and outdoor movie screen that would be great for entertaining kids. The staff helped us with late check in procedures. When we needed hand soap, the cleaning staff delivered it and also refreshed our room even though we weren’t scheduled for a cleaning that day. The room was meticulously clean and I’m very particular about cleaning. Be aware the bathroom is rather small, but nicely redecorated. The breakfast was continental, but also offered microwave grits and oatmeal, as well as boiled eggs. It met our basic needs, but The Pancake House is just across the street for a more extensive meal. We will definitely stay here again the next time we visit Cade’s Cove!"

"Had the three K's: klean, kwiet, konvenient."

"The hotel was clean and the room was very good. Had a great stay. Very good food options in the Casino property. The check in staff could have been friendly and the visit would have been perfect."

"The room I was assigned when I checked in was dirty so the staff had to move me into a new room. During the middle of the night someone used a keycard and opened the door to my room. The next morning my keycard no longer worked for my room when I tried to go back to my room after breakfast. The staff informed me that it was never updated in the system that they switched my room so they had attempted to give it to someone else. Overall it was a terrible experience. Not worth the price I paid at all. I will not be staying here again."