Waialua Hotels

"It’s a great place overall"

"Needs a lot of updates and carpets need a good cleaning"

" Breakfast was ok. Lacked variety. Sofa bed was really uncomfortable with matrress a bit worn out. It was making a lot of noise as well. "

"I was surprised how nice this place was. Very clean rooms, friendly staff, excellent breakfast. We didn’t use the pool but we checked it out and it seems very nice. The airport shuttle was a little confusing and slow to arrive but I’m grateful it exists. You can walk from the airport to the hotel in less than 20 mins if you don’t want to wait for the shuttle. "

"Nice pool and hot tub! Staff was great!"

"Great beach."

"Breakfast was excellent!!! Loved everything there! Mahalo for everything!!"

"Tina was amazing! She made our late arrival easy and helped us get much needed late night dinner. She was constant with the smiles and the friendly conversation and help! Keep Tina! She made our stay!"

"We have stayed at many Embassy Suites and always enjoy our stay. I want to say the same for this stay, but I cannot. The positives — the room and facility were clean with nice staff. The negatives — we booked 3 rooms. Air conditioning didn’t work in two. Maintenance came to fix, but the fix only lasted one night. I was charged a deposit of $1500 with no communication this would be held on my card. When I asked they agreed to refund but due to processing times this would not be returned to me until after our vacation was over. Halfway through our stay we were charged for deposits AGAIN. We were told they switched billing systems and the new system must have regenerated the charge. This time they were unable to fix due to the new system. The cost of one of our 3 rooms was refunded. I was happy to settle for this and appreciated the efforts to make the billing right. However - 4 days after our return home we were again charged for the room anyways. Overall this stay held up thousands of dollars in funds that we had saved for this trip. It limited our expenditures for this once in a lifetime trip extensively and cost us a lot of opportunities to experience Hawaii. This stay and the dishonesty will billing has soured my opinion of Embassy Suites heavily!"