Waterfall Country Hotels

"Our stay at the Best Western Aberavon Beach was a deeply disappointing experience. What was meant to be a relaxing break was marred by verbal abuse, noise, and a complete lack of professional conduct. The most serious incident involved a 17-year-old guest shouting vile verbal abuse (“suck my dick”) at us from his window. We reported this to reception immediately, but the guest’s loud music continued throughout the night, and we never received an outcome. Alarmingly, the staff disclosed that the guest was “there on his own”—a significant breach of guest privacy and GDPR. Noise was a persistent issue; on both Friday and Saturday mornings, young children were permitted to run and shout in the corridors right outside our room without any management intervention. While reception offered a bottle of wine as a "gesture of goodwill," the experience was further soured at the bar. A male staff member was incredibly rude to my partner, making a sarcastic and unprovoked remark that she had “obviously drank wine through a straw” before. This, combined with our room keys failing and needing to be reprogrammed multiple times, made for a stressful stay. A bottle of wine does not compensate for verbal harassment and staff insults. We are currently seeking a full refund for this failed experience."

"Really nice room. Cosy bar and restaurant. The Four out of five for the staff because they sat around us chatting whilst we were having breakfast. It felt a little like we were in the way of their conversation. Dined here on two evenings and one breakfast. Very good meals apart from a massively overpriced “cauliflower steak” - ordered out of curiosity but I should have asked first. It was just a roasted head of cauliflower… and not that big a one, either, but the price didn’t reflect this! Very noisy at closing time and in the street outside. "

"Great experience staying at the hotel. No complaints. Just a recommendation is it possible to have ev car charges installed. We have a electric car after a long journey needed th charge the battery had to make a number of journey's over to Tesco's to charge the car. Noticed a lot of electric cars on the car park so installation of ev charges would be a great investment. Plus a great reason to book your hotel as more electric cars drivers may book your hotel for that reason. "

"Great few days at Laneley Hall"

"Always good very clean always helpful staff"

"Room was right next to the roadway. Very noisy in the morning from traffic, workers, etc. Overall the stay was ok. Not sure I'd stay again unless I had a better room."

"Room rather small and there was a lack of surface area to put anything down. Badly designed. Clean and comfy beds. Welcoming and helpful staff."

"Just perfect , great food, lovely team of staff. "

"Lovely last minute stay in a large room very quiet and close to amenities. "