5 Star Hotels in Waterfall Country, Wales

"Absoulety gorgeous hotel, food, service was incredible and staff were so welcoming warm and professional. Other than the spa lady this morning around half 10 I wasn’t sure of her name, however myself and my husband were having a swim before we checked out at 11 and the spa was empty and we were laughing and told to keep the noise down in quite a rude manner. I found it inappropriate as no one else was using the facilities and pool or spa at the time and we were the only ones there I appreciate keeping the noise to a minimal level for others to relax and we were very curtious and conscious of this. It was rather patronising and rose to end the experience. However the spa lady prior the day before and in the morning up until 10.30 was very warm and welcoming offering beverages and going above and beyond to ensure a satisfactory stay! Thanks so much we’ll be coming again"