Waterhouses Holidays

Brilliant location next to the train station, and central for the Quayside and city centre. Staff all welcoming and helpful.

I stayed here previously last year but since then, standards of cleanliness and general upkeep seem to have fallen. In the bedroom, three of four pillows on the bed had brown marks on them; the dressing table chair had a long brown streaky stain on it (looked like 💩) and in the bathroom, there was no rubber seal on the bottom of the glass shower screen, so water poured out onto the floor when showering. Other minor cosmetic issues included missing tiles under the bathroom sink, and scuffs on walls and furniture. When I checked out and made the staff at Holiday Inn aware (not sure if they own or just manage the property) they were very apologetic and said they would look into it, so I cannot fault their customer service. If the apartment had been properly cleaned and maintained, I probably would’ve not even noticed the minor issues that were there, but it’s hard to overlook basic cleanliness and maintenance.

Excellent stay here - warm welcome at check in ; helpful staff. Rooms clean with ecerything you need - some free items in the mini bar . The breakfast is fantastic - lovely variety with fruits, fresh bread and pastries and cooked food also. This hotel has a cocktail bar and a tv ( but not intrusive ) so we could watch the sport . Ginos restaurant is on site and also provides excellent food. Location fab to explore the quayside and beyond. Thank you yo all.

Staff were very nice, room was lovely, the bed so comfy, great choice of breakfast, will definitely go there again.