Watertown Holidays

The customer service representative that checked us out was soooo friendly, efficient and helpful!Thank you so very much!

The location is very good for proximity to historical sight seeing and many restaurant choices. A short walk to the Arlington MBTA subway station provides a brief ride to Fenway Park. Unfortunately we experienced small bugs in our room. Not sure if they were fleas or some other type of bug. They allow pets to stay at the hotel so it could be related to that. We made management aware and they switched rooms for our last two nights. Our stay was a total of 5-nights, Followup correspondence from hotel management informed us that they had Ecolab come to investigate the room. Ecolab claimed that they did not find any issues. That response puzzled me, as I know that we showed pictures of what we found to the hotel desk staff. Maybe the bugs left the room when we did !?!

The price was very affordable, the staff was very helpful with directions and recommendations on where to eat and catch tours. It was located with a 10 minute walk to wonderful North end restaurants. The breakfast was great and the waitress was efficient so we could move on with our day. The parking was at a structure that was self parking and a 5 minute walk down the street. We arrived late in the evening and it would have been nice to have a valet service for parking. Overall we had a fantastic time.

I never review things and I am super easy going. That being said, the staff seemed very unaccommodating. The roof top bar was closed and the pictures make it seem way nicer than it really is. Pretty mediocre experience overall.

The staff was wonderful. Joseph and Vary were great with lots of information and made us feel welcomed. They are truly amazing with guests and an asset to the hotel staff.