West Bay Holidays

Beautiful room, comfortable bed, big size compared to most accommodations. Responsive customer service, but miscommunication with the information provided by Expedia and the property. No room cleaning and change of bedding. The common area wasn't very clean either, but they always provided coffee, tea, milk and cereal. Silence most of the time, I had a long stay and only one day there was a problem with a smoker. The management solved the issue promptly and safely.

The staff is very kind and welcoming. The facilities and room were clean. Access to the bus was excellent (several just a few steps away); for the tube, it's a 10 minute walk. Having a second room with a kitchenette made the stay more pleasant. The beds were comfortable. However, the bathroom has a barn door and it about a foot away from one of the twin beds. The light switch is outside the door which means that there is no way to avoid shining a light on everyone if you use the facilities at night. The laundromat was a great add but was extremely crowded. Breakfast had a wide variety of foods but was busy and chaotic. There are only 2 elevators for over 100 rooms which means long waits in the am between people going for breakfast &/or check-out.

Great location, beds comfortable, breakfast buffet excellent

It was fine. Nice breakfast. Quite small rooms and narrow corridors.