West Lake Hills Holidays

We were placed in a handicapped room that we did not request, and there is no microwave. The bathroom drain did not work correctly; I had to put a towel down to stop water from splashing out after showering. The air conditioner was noisy.

The hotel was more than exceptional. I enjoyed the staff, the pet friendliness, and the perks. We will be back.

We had a great stay here the first time about a month ago, this time was a little disappointing. Excluding the bartender Austin at Rules and Regs, and excluding the check in staff at the Gold Lounge, the service everywhere else was not great. The lobby bartenders/servers and the lady at Good Times was really not warm, welcoming or friendly at all. Almost like we were bothering them for being there. We also asked the concierge if they had some chips because they did the last time and she told me no but I could purchase snacks in my room. Minor thing but still off-putting. We had the complete opposite experience the first time we stayed here where the staff and service everywhere was excellent so just really a let down especially for the price point of a hotel like this. The property itself is beautiful and has great amenities and the gold experience is nice but we are reconsidering having this place as our go to Austin hotel.

Awesome hotel. Exceeded expectations!

Very nice room, staff, and overall stay. The north-facing rooms right now look out over the huge construction pit that is the convention center reno, we had a south-facing room that was a nicer view (although river view is entirely blocked by other new construction at this point). On-site parking (garage under the building) was convenient for going in and out a lot during the day, although it was pricy. The only things I didn't love that were pretty minor: the road noise from I-35 would have annoyed my if we didn't have the A/C running all night creating enough white noise to drown it out, the pool was packed on Saturday with day-pass people who weren't staying at the hotel which made it harder to find a chair, and I wish they had drinking water filling stations. It was good overall though, I'd come back.