Search Inns in West London

"Being so close to the airport, they don't have shuttle service to LHR. When asked, they were like take a bus. Didn't even offer to arrange a taxi or suggest an Uber. We specifically booked ibis near me airport for shuttle facility. Additionally, the receptionist was like there is one another ibis down the road and that one has airport shuttle. Dinner food was very mediocre. Breakfast staff was a bit rude. She appeared stressed and was the only one around. So probably should have an extra staff to not stress their staff."

"Excellent customer service at check in. Staff asked to see ID for confirmation of name on booking. There is a £50 deposit which is authorised /debited then released/refunded. Timescale on getting your deposit back after check out depends on the type of card used. Staff explained services available with open times for breakfast, gym/pool and bar during check in which was great. The main reception and area on ground floor very spacious with some seats around the place. The room was just okay, seemed a little dated. I was disappointed with the general condition of the room. Old carpets with stains, bathroom sink not working well, chair with dust on it. There was room safe for anyone who uses it to keep valuables safe. Nice shower with usual shower gel/ shampoo. Bed was comfortable. Great location, very close to the airport. Local transport brilliant. Breakfast was excellent, good attentive staff. Nice, clean and well lit eating area. Check out is at 12pm which is great, some other hotels around the area have 11am check out. Check out again great customer service from the staff. Overall excellent customer service as you would expect from Marriot, it was just the room which could do with a refresh."

"Great location places to eat nearby"

"Could have been cleaner. Staff were great. Decent restaurant food. "

"Great place to stay as it was incredibly quiet and a very quick ride to the airport for an early morning flight. Great, comfortable beds too!"

"Staff were very friendly and helpful"

"Clean with nice breakfast"

"Great convenient hotel"

"Hotel restaurant was good . Valet parking was understaffed. The room facing the city was loud, and you could hear all the traffic from the street. Very uncomfortable. Will not be staying here again."