Westgate-on-Sea Holidays

Check in ( at a time in the afternoon when were the only people in reception ) took 13 minutes for a one night stay. I'm glad there wasn't a queue.

Room great, staff lovely.

Beaverbrook is beautiful. But service (despite plenty of staff) is simply too inconsistent/ poorly trained for the price. Examples include a waitress in the deli being harsh with our 4 year old for sitting in her knees to reach the table, being told to wait 2 minutes for our table but being forgotten for 20 minutes, a room which was much too hot (an resulted in an uncomfortable night) despite having asked for it to be turned down (and told that it had) and promises of things being sorted which weren’t. All left a slightly sour taste.

As usually, great stay at the Arida Maidstone. Best hotel breakfast ever, fish and chips was perfect too. 10/10 Arida.

All the staff were friendly and super helpful. The resident pianist Alan was just fab. He was not only good but made you feel very welcome and spoke personally and passionately about the songs he was playing and gave some history behind them. He played all types of music and even asked the type of music we liked etc so he could play some for us. It was a pleasure to sit and listen to him. Our room was large and very comfortable and having the balcony that wrapped around made the views even better. They could do with a bit of TLC but not so much that it took away how nice they were. We are already planning to revisit but for a little longer as we were only on a stop over before travelling down to Kent. The staff really are an asset.