Hangzhou Hotel Guide - Westlake Culture Plaza hotels in Hangzhou, China.

"Staff, facilities and food was excellent!"

"Great place in a great area "

"Very friendly staff, hotel is very clean "

"Very convenient location, excellent staff "

"Very nice staff"

"Excellent location, steps away from West Lake and the famous Wulin night market. There are numerous restaurant options and the hotel staff were very professional "

"Excellent reception service. Needed to stay an extra night and staff was very accommodating and pleasant to work with and really desires feedback which not a lot of hotels ask for. Modern sleekly design rooms that are nice and clean and supplied with complimentary snacks and beverages beyond your normal water, coffee, and teas. Work desks can control height of table for standing and sitting when working on laptop. Very quiet neighborhood even with the vendors right across the street. Al lot...

"Location is great. Staff are polite and nice."

"Great place! "

"Good location, clean rooms "

"Facilities are out of date and cleaness in public area could be improved to 5 star level."

"Amazing hotel. Everything is great. The staffs are helpful. Toilets should have locks though"

"Location excellent, well trained staff"

"Wonderful stay! Staff are nice, location is quite convenient. Enjoyed it "

"Good"

"Location is good, 5-10 min walk to shops and restaurants. Hotel was very clean, hotel staff were good, didn’t get a chance to try the breakfast but room was very comfortable. Would stay again. "

"They asked us to change room from sweet to separated two room. I booked lake view but the room can’t see it. "

"friendly services "

"check un lent (il est 23 h et on nous a dit que notre visa était expiré, alors que c’est faux...anglais nul donc difficile d’expliquer que non le visa n’est pas expiré...). Bref, le seul point positif est le petit dej. Sinon les chambres sentent beaucoup la cigarette aussi. "

"Loved the decor both in common areas and in-room. Didn't like that to use the wifi, a staff member had to help us log on to each device separately, and we couldn't do an easy login by ourselves. "