Hangzhou Hotel Guide - Westlake Culture Plaza hotels in Hangzhou, China.

"It was a decent hotel, large room size but non-smoking smelt so strongly of cigarettes we had to ask to move. Not many of the staff spoke English or at least not at the level to discuss the matter but this was solved using a translation app on my phone. To be fair to the staff, they got us an air prurifier and when that didn't work, they moved us to a different room without any quibble and that one fortunately did not smell. Gym was quite small but okay, however had one incident where my wife needed to use the facilities and the gym changing rooms did not have one, so we walked down the corridor to the adjoining spa and she used the toilet there. We were borderline aggressively chased then followed out despite us trying to explain what had happened."

"Convenient location with direct access to subway, restaurants and shopping. "

"The lake view was very nice ! Staff members were helpful and friendly. The breakfast buffet was one of the best I had ever had! "

"Good service and nice hotel "

"It was a spectacular stay from start to finish. The room was spotless, the staff were incredibly kind and professional, and the overall atmosphere was relaxing and comfortable. Everything exceeded my expectations. I would definitely stay here again!"

"Amazing hotel. Everything is great. The staffs are helpful. Toilets should have locks though"

"Clean room, good staffs, breakfast. Have self served washer and dryer. Convenient location. Good value. "