Whitchurch Hotels

"Excellent breakfast with lots of variety Large comfy bed Good parking Great location. Room cleaned and towels taken but not replaced- had to ring reception twice for fresh towels to be delivered. Tea bags and milk not replenished and needed to ask for them. "

"The bar and reception areas have been renovated and are nice, a call out to the helpful and friendly bar staff too. However, the room itself was not acceptable. Both towels and bed sheets had marks on them, as did the carpet. Got in the shower, empty shower gel container. Nowhere in the bathroom to put anything. Both the mugs and glasses were dirty and dusty. The fire alarm in our room activated whilst we were asleep and woke us up in the middle of the night (it wasn’t us! and there wasn’t a fire or emergency). Although there are still renovations taking place and we had to walk a near 360 to get to the room, the room itself should be cleaned properly at a minimum. The price was cheap through Expedia, but wouldn’t recommend a stay."

"Yes all good"

"The room was not as we saw on the website, we didn’t have a garden view but a large wall, which made the room really dark, the carpet was stained, the breakfast was ok until my husband saw the chef put cereals spilt on the table back in the pots with the ones to be eaten , there was a big sign outside saying come and look at our refurbished rooms, we certainly didn’t get one "

"Easy parking , spacious location."

"great breakfast and comfortable bed"

"We've been visiting this place for decades and our most recent visit, since taken over by Sunday, fell short of expectation. Maybe teething or transitional issues but the place has lost its charm. We were surprised to be charged for swimming, £12 pppd, this had always been included previously. We went down to the bar and restaurant for dinner but left within 10 minutes as there was no atmosphere at all, you could hear a pin drop, no music or TV on, no one wanted to speak. We chose a table to sit on and it hadn't been cleaned, can't say the bar staff were run off their feet... The grounds are beautiful and the rooms are always clean, fresh, with everything you need. Now you have to request housekeeping via an App, it will not be done routinely. Obviously these companies want to find every way to increase profit but it might come at detriment to what makes this place lovely. Not sure we'll be back."

"Clean and tidy room. You know what to expect at Holiday Inn Exp. Staff though were excellent."

"The breakfast was very overpriced. The room was very attractive, historic and clean. The bed was comfortable. The family enjoyed the pool. Major complaint was that it was a hot day, the air conditioning wouldn't work and to make it worse, the heat wouldn't go off. "