Wyndham Hotels hotels in Yucatan Peninsula, Mexico

"Ava was a nice facility, however considering the amount you pay to stay at the property you would expect the rooms to be exceptionally clean. Our room was not the cleanest until the 2nd day when we left a $20 tip for housekeeping. The adult pool was overcrowded and service was extremely slow, which caused my husband & I to have to sit at the kid pool, just to find seating. We were unable to attend the on-sight club 2 nights in a row, due to overcrowding. The club can only accommodate 160 people, so if you're interested, get there extremely early. Prior to checkout, we were promised a complimentary van ride to the airport by one of their staff, however, at checkout they tried to charge us $76 for the ride, which ultimately turned into a mess. Overrall, Ava is a decent resort, but won't be returning. "

"Yes"

"My first all-inclusive experience with me and my family and it was maybe the most amazing vacation experience I’ve ever had! The resort is beautiful with great amenities for all age groups. Definitely highly recommend for anyone looking to book their next trip to an all-inclusive."

"Great resort. Staff are amazing, beds are super comfy, views are spectacular, therapeutic massages at the spa are the absolute best"

"Perfect staff"

"Ocean was visible from my room "

"Great view. Great service"

" The cleanest , friendly , nice beach view from the room "

"This was overall an excellent resort. It was very clean including the rooms. Staff were very friendly. The check in experience was great! The food was delicious, plenty of restaurants/food selection at this resort. We had a great time. The reason for the 4 star and not a 5 star review: I tried to contact the hotel directly before attending to confirm our reservation as we booked through Expedia. I was only able to speak to a call centre and I was told there was absolutely no way for me to speak to someone at the hotel and that there was no way to confirm the reservation as I had booked through a third party. I thought this was bizarre and made me feel uneasy not knowing our reservation was confirmed with the hotel directly. Poolside drink service was slow and there were a couple occasions where we would order a drink and it didn't show (even with a tip). This was our Honeymoon, we received a card to bring to a restaurant of our choosing for a romantic dinner which included a bottle of wine. Our waiter began to go over the wine menu and we made a decision. We were then asked if the wine was to be charged to our room, we declined as we thought a bottle was included with our experience. We were provided with a bottle of the house wine which seemed redundant as we could just order as many glasses of house wine as we wanted. The overall dinner experience wasn't anything special. This resort was a bit too expensive for what it was. "