Indoor pool, open 6:30 AM to 9:30 PM, pool loungers

Reviews of Radisson Blu Hotel & Residences, Zakopane

5 out of 5
Radisson Blu Hotel & Residences, Zakopane
Bulwary Slowackiego 1, Zakopane

Reviews

8.8

Excellent

Rating 10 - Excellent. 72 out of 122 reviews" "
Rating 8 - Good. 33 out of 122 reviews" "
Rating 6 - Okay. 7 out of 122 reviews" "
Rating 4 - Poor. 5 out of 122 reviews" "
Rating 2 - Terrible. 5 out of 122 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

MaryAnn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, clean, best breakfast ever, people friendly and helpful and kind!
Stayed 3 nights in Dec 2023
Response from Maria on 19 Dec 2023
Dear MaryAnn,Thank you very much for your opinion! We are delighted that you appreciate our engagement to provide best service possible. Please feel welcome to visit us again!

10/10 Excellent

Dave

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Close to main shopping and not too far from train/bus station. Beautiful views of mountains.
Stayed 3 nights in Dec 2023
Response from Agnieszka on 8 Dec 2023
Dear Dave,Hosting you was a huge pleasure for us and we hope to see you again soon!

10/10 Excellent

peter, Melbourne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in Zakopane and did enjoy my 7-night stay.
Stayed 7 nights in Nov 2023
Response from Agnieszka on 13 Nov 2023
Dear Peter,Hosting you was a huge pleasure for us. We hope we'll see you back soon :)

8/10 Good

Attila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Agnieszka on 13 Nov 2023
Dear Attila,Thank you so much for sharing your opinion with us. We are glad to hear that you have enjoyed our hotel and hope to see you again!

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Efficient staff and plenty of them. Excellent breakfast.
Stayed 3 nights in Oct 2023
Response from Agnieszka on 26 Oct 2023
Dear Gary,Thank you for appreciating the quality of our service. We hope that you'll visit us again. :)

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mountain views are amazing
I paid for mountain view as a treat as we usually stay in budget hotels, the room was huge and the mountain view i asked for was truly amazing, best hotel ive stayed in.
Balcony view
Stayed 1 night in Oct 2023
Response from Agnieszka on 26 Oct 2023
Dear Mark,Hosting you was such a pleasure for us. We hope you'll visit us again soon :)

10/10 Excellent

Keren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
A very good hotel. Perfect service. Great spa and pool. 10 minutes from the center. Easy to walk . Rooms are specious and new. Good value for the price.
Stayed 1 night in Oct 2023
Response from Agnieszka on 5 Oct 2023
Dear Keren,It was a huge pleasure to host you in our hotel. We hope we'll see you again soon!

8/10 Good

Julane

Travelled with partner
Liked: Cleanliness, staff & service
Beware the information on Expedia is not accurate. Rooms in the residences like the apartment are not air conditioned. The hot tub and pool are pretty but they purposefully keep it warm, not hot. The staff were very helpful, especially Agnieszka who helped us move from the apartment to an air conditioned hotel room.
Stayed 2 nights in Jul 2023
Response from Bożena on 13 Jul 2023
Dear Julane,Thank you for your visit in our Hotel and we sincerely apologize for all inconvenience. It was a pleasure for us to host you and we hope to see you again in Zakopane.

6/10 Okay

Dhaize

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Good
Staff were very busy Need to wait very long to get any service from them Stayed in the family apartment, the stairs is very dusty Good breakfast
Stayed 3 nights in Feb 2023

10/10 Excellent

Laurel

Stayed 2 nights in Jan 2023

10/10 Excellent

Przemyslaw

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

natalia

Liked: Cleanliness, amenities, property conditions & facilities

10/10 Excellent

Konrad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pillows don’t offer any proper neck support so I was waking up every morning with a stiff neck / back. The pool / spa is the highlight of the property.
Stayed 4 nights in Nov 2022

10/10 Excellent

Michal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

10/10 Excellent

Arthur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Family time.
New facility, 5min walk to the center, huge rooms and even bigger apartments. small swimming pool, however 600ft from the hotel there is a huge Aqua Park with hot springs and slides for kids.
Stayed 1 night in Jun 2022
Response from Patrycja Front Office Team on 24 Aug 2022
Dear Arthur,thank you for you opinion. I am glad that you enjoyed your stay at Radisson Blu Zakopane. I hope you will visit us again.Best regards,

10/10 Excellent

Nir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from Patrycja Front Office Team on 24 Aug 2022
Dear Nir,thank you very much for the highest opinion. I am glad that you enjoyed your stay at our hotel.I hope you will visit us again.Best regards,

10/10 Excellent

Robert, London

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was great. The only concern was the room fridge was empty and none of them worked in any room.
Stayed 2 nights in Apr 2022
Response from Patrycja Front Office Team on 24 Aug 2022
Dear Robert,thank you very much for your opinion. We were pleased to host you at our hotel.I hope you will visit us again.Best regards,

10/10 Excellent

Ed

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for shopping Not so good a location for skiing
Stayed 7 nights in Feb 2022
Response from Patrycja, Front Office Team on 21 Mar 2022
Dear Ed, thank you for your opinion. I hope you will decide to visit us again. Best regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel. Beautiful spa
Stayed 3 nights in Dec 2021
Response from Katarzyna, Front Office Team on 10 Jan 2022
Dear Guests, thank you for sharing your opinion the stay. We are happy that you enjoyed our facilities. We hope you will visit us again. Kind regards,

10/10 Excellent

Justyna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021
Response from Katarzyna, Front Office Team on 10 Jan 2022
Dear Justyna, thank you for giving us your best rate. We hope you will visit us again. Kind regards,

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Katarzyna, Front Office Team on 10 Jan 2022
Dear Guests, thank you for giving us your best rate. We hope you will visit us again. Kind regards,

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
We really enjoyed staying in this hotel. The food was excellent and our room was very comfortable. The only slight criticism was that the temperature in the swimming pool area/spa was a bit cold.
Stayed 3 nights in Oct 2021
Response from Patrycja Front Office Team on 24 Aug 2022
Dear Keith,thank you for you opinion. I am glad that you enjoyed your stay at Radisson Blu Zakopane. I hope you will visit us again.Best regards,

10/10 Excellent

Srijit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and pleasant stay
Very friendly and helpful staff. Comfortable and cozy rooms. Rooms are very clean, bathroom is also kept in very good and clean condition. Excellent house keeping service. Breakfast is good and has a huge range of food.
Stayed 2 nights in Aug 2021
Response from Patrycja Front Office Team on 24 Aug 2022
Dear Srijit,thank you for you opinion. I am glad that you enjoyed your stay at Radisson Blu Zakopane. I hope you will visit us again.Best regards,

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2021
Response from Barbara, Front Office Team on 21 Aug 2021
Dear Guest, We thank you very kindly for your stay and for taking the time to give us such positive feedback! We are very glad that you have enoyed your stay to the extend of giving us a perfect grade. We hope to welcome you back soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean, wonderfully located, nice rooms.
Stayed 3 nights in Jul 2021
Response from Barbara, Front Office Team on 20 Jul 2021
Dear Guest, Thank you for your time to share the experiences of staying in our hotel with us. We are delighted that you enjoy your stay. The satisfaction of our Guests is the most important to us. Hope you will visit us again and your next visit will be as pleasant as the previous one.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely love this hotel, clean , staff very friendly abd rooms are spacious. We will be back.
Stayed 5 nights in Jun 2021
Response from Barbara, Front Office Team on 6 Jul 2021
Dear Guest, thank you for choosing Radisson Blu Hotel&Residences w Zakopanem and sharing such a positive opinion about your stay. We hope that you will visit us again. Kind regards,

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2020
Response from Patrycja Front Office Team on 24 Aug 2022
Dear Guest,thank you for you opinion. I am glad that you enjoyed your stay at Radisson Blu Zakopane. I hope you will visit us again.Best regards,

8/10 Good

Bart

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bart D
Dobra lokalizacja, pyszne sniadania. Hotel czysty i zadbany.
Stayed 1 night in Jul 2020
Response from Agata, Front Office Team on 8 Aug 2020
Drogi Bart, Dziękujemy za opinię. Cieszę się, że nasz hotel istandard oferowanych przez nas usług spełnił Pana oczekiwania. Mamy nadzieję, że po raz kolejny skusi się Pan na pyszne śniadanie w naszym hotelu już w niedalekiej przyszłości. Pozdrawiamy z Zakopanego!

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in Zakopane
Given current circumstances was a really nice stay and welcome break from the city where I live. Hotel is in a great location 5 mins walk from the Main Street as well as being modern and having everything you would expect. Staff were great. Looking forward to going back again one day !
Stayed 2 nights in Jun 2020
Response from Barbara Front Office Team on 25 Jun 2020
Dear Andrew, many thanks for sharing your feedback and I am thrilled to hear that you enjoyed your stay with us. I am look forward to welcoming you back soon! With best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2020
Response from nino on 11 Feb 2020
Thank you so much for the 5 out of 5 With best regards, Nino General Manager

6/10 Okay

Jonathan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Below average
Hotel is average for the price. Larger rooms only get cleaned once every 3 days. Staff in the spa are rude.
Stayed 4 nights in Dec 2019
Response from Nino on 4 Feb 2020
Dear Jonathan, Thank you for your review. I regret that you did not feel most comfortable during your stay with us and that in a manner we could not meet your expectations. All guest comments are most welcome and carefully read as they help us in identifying strengths and weaknesses in the service we offer. Therefore I shared you feedback with our senior management and staff in order for us to be able to improve on the points that was mentioned by you. Unfortunately I do not know if you booked one of our hotel rooms or in the residences, please kindly be informed that the apartments are cleaned twice a week. With best regards, Nino General Manager

2/10 Terrible

Bill, Chicago

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Room was ok. The restaurant too small for breakfast very crowded very bad organized. We ordered some food at night not a pleasant experience. One dish we had to return and soup was literally 4 spoons big :). There was no parking to park. We thought this property was 10 years old and we learned was a couple of months old. Would never recommend for the price we paid.
Stayed 2 nights in Jan 2020
Response from Customer Care on 15 Jan 2020
Thank you for your feedback. We are saddened to hear that you were not pleased with your experience nor it was up to your standards. This was due to the issues you’ve encountered at the time regarding unorganized breakfast area, disappointing food menu, lack of parking space and your overall dismay of the hotel’s facilities, amenities and accommodation. This is certainly not the kind of hotel impression we would like you to remember. We strive for complete guest satisfaction and we are regretful that your experience fell short of that standard during your stay. Your feedback is very beneficial and will help us facilitate all necessary hotel improvements to ensure a positive guest experience in the future. We hope you will reconsider and give us another chance to host you to provide the quality stay that you deserve.

4/10 Poor

Hamad

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 3 nights and they didn’t clean my room even after I had informed them
Stayed 3 nights in Dec 2019
Response from Customer Care on 6 Jan 2020
Thank you for taking the time to write a review. We are saddened to hear that the cleanliness of the room and the level of service you received was less satisfying at that time. Certainly, this is not the type of experience we would like our guests to have. Your feedback is greatly appreciated and will be forwarded to the hotel management to ensure that situations like this won't happen again. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.

2/10 Terrible

Alexandra

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bad family stay
For a family stay for 2 adults and a child we received one bed! If you want 2 beds you should pay extra
Stayed 1 night in Dec 2019
Response from Nino on 17 Dec 2019
Dear Alexandra, Thank you for writing this review after your stay with us. Please kindly be informed that all our family rooms have a sofa bed inside the room. Unfortunately I do not know which kind of room you booked so that I can check your reservation. I hope that we are able to welcome you again in one of our family rooms. With best regards, Nino General Manager

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Good hotel , great location
Stayed 4 nights in Oct 2019
Response from Nino on 24 Oct 2019
Dear Irene, Thank you so much for the 10 out of 10. We hope that you will visit us again, during your next trip to Zakopane. With best regards, Nino General Manager

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2019
Response from Nino on 15 Oct 2019
Dear guest, Thank you for your review. I would appreciate if we could receive more feedback on which areas we can improve on to make our guests stay even more memorable! With best regards, Nino General Manager

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2019
Response from Nino on 3 Oct 2019
Dear Harold, Thank you so much for 10 out of 10 With best regards, Nino General Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Premium room w/ mountain view wasn’t exactly a mountain view room. But the staff was helpful and we could change room.
Stayed 5 nights in Sep 2019
Response from Nino on 30 Sept 2019
Dear Guest, Thank you for taking the time to review your stay with us. We strive towards 100% Guest Satisfaction and your feedback is extremely important to us. I am very happy that our staff were able to help you changing the room. I hope to be able to welcome you back to us the next time you visit Zakopane. With best regards, Nino General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Nino on 19 Sept 2019
Dear guest, Thank you so much for the 4 out 5 With best regards, Nino General Manager

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Aug 2019
Response from Nino on 28 Aug 2019
Dear Mark, Thank you very much for your 8 points With best regards, Nino General Manager

8/10 Good

Verified traveller

Stayed 4 nights in Aug 2019
Response from Nino on 28 Aug 2019
Dear guest, Thank you so much for the 4 points. With best regards, Nino General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!!! Very clean and all staff very nice and helpful also breakfast was so delicious. I highly recommending this place.
Stayed 2 nights in Jul 2019
Response from Karolina Pawłowska, Radisson Blu Zakopane on 14 Aug 2019
Dear Guest, Thank you very much for your opinion. Your recommendation is the biggest reward for our effort. He hope to welcome you again soon. Greetings from Zakopane,

10/10 Excellent

Rafal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Nino on 28 Aug 2019
Dear Rafal, Thank you so much for the full points With best regards, Nino

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, amenities
Beautiful property but they had just opened and need to work out all the issues of being new! The beds were extremely uncomfortable which was very disappointing!
Stayed 1 night in Jun 2019
Response from Karolina Pawłowska on 6 Jul 2019
Dear Guest, Thank you for sharing your opinion. You have absolutely right, we improve our service skills every day, to better and better. Once again thank you for your feedback, and we really sorry the sleeping conditions during your stay were inconvenient. We hope we will have a pleasure to host you again, Best Regards, Karolina Pawłowska, Radisson Blu Hotel & Residences, Zakopane

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
as this hotels just opened it did have few electrical gremlins that need to be sorted out
Stayed 2 nights in May 2019
Response from Radisson Blu Zakopane on 6 Jul 2019
Dear Guest, Thank you very much for your opinion and comment about electrical issues. Your feedback about your stay is very important for us. We are looking to hosting you again, Best Regards, Karolina Pawłowska, Radisson Blu Hotel & Residences, Zakopane

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful new hotel in the town
I took the opportunity of staying in Zakopane on a road trip from Poland into Slovakia. So glad I did. This is a wonderful hotel that had only been open a week. Beautifully finished with lots of exposed wood to an incredibly high standard. The check in was a little slow, but the guy was learning. Rooms were beautiful and very spacious. Everything was obviously brand new. Menu in the restaurant was impressive (I had a ribeye steak..), but the service was a little slow (again, staff under training)... The wellness area wasn’t quite finished, which was a little disappointing but I guess a few more weeks and it’ll be done. Overall.... excellent.
Stayed 1 night in Jun 2019
Response from Radisson Blu Hotel & Residences, Zakopane on 6 Jul 2019
Dear Guest, We are very grateful for your feedback about your stay in Radisson Blu Hotel & Residences, Zakopane. What is more, we are more than happy, that you notice so many advantages of our hotel. We also hope you will have a relaxing time in our spa during your next visit. We are looking to hosting you again, Best Regards, Karolina Pawłowska, Radisson Blu Hotel & Residences, Zakopane

8/10 Good

Christian, Wien

Liked: Cleanliness, staff & service, property conditions & facilities
Ist ein sehr gutes Hotel in guter Lage
Stayed 2 nights in Apr 2024
Response from Agnieszka on 15 Apr 2024
Dear Christian,Hosting you was a huge pleasure for us and we hope to see you again soon!

10/10 Excellent

Miklós

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Agnieszka on 26 Oct 2023
Dear Miklós,Hosting you was a huge pleasure for us, and hope to see you soon in Zakopane :)

8/10 Good

Adrian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Alles wunderbar, hoher Standard und sehr schönes Apartment! Sehr empfehlenswert!
Stayed 10 nights in Aug 2023
Response from Agnieszka on 30 Aug 2023
Dear Adrian,It was a pleasure for us to host you in our hotel and we hope that you'll visit us again soon.See you in Zakopane!

8/10 Good

Waldemar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2023
Response from Maria on 23 Jun 2023
Szanowny Panie Waldemarze, Serdecznie dziękujemy za wystawienie opinii. Mamy ogromną nadzieję, iż będziemy mieli zaszczyt ponownie gościć Pana w Naszym hotelu!